We went into the store and new exactly what we wanted, Tommy at the chester (Sealand road) store was professional, spoke through different options that was available in what we wanted. He had so much... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really helpful gentleman would really recommend Daniel who helped us out today buy our sofa from the chester store and also the lady that checked everything over we didn’t grab her name but she was al... Toon meer
We had a great experience and were well looked after by Greg. He was super knowledgeable and friendly and left us alone to browse after answering a few questions. We decided on the sofa we wanted and... Toon meer
Matt, our salesman, is a great guy- no push, just honest and authentic guidance. He knew everything, Every thing! about the ther sofas and cushions we placed an order for. Thanks Matt, much appreci... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Chaser Court, CH1 4QG, Chester, Verenigd Koninkrijk
- 0333 999 9754
4,9
Uitstekend
5K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent experience
Excellent experience. Matt was very thorough and helpful, thank you!
12 juni 2026
Antwoord van DFS Furniture - Chester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
1 star
Thank you for your response. My disappointment is not only about the warranty decision, but also that I was unaware how sensitive the product was to heat and sunlight before purchase. I have shared my experience so that other customers can make an informed decision.
12 juni 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Chester
Good Morning Hanan,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the coffee table or the service received.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. We would always repair if a fault is found but unfortunately on this occasion no manufacturing fault was found with your coffee table.
We sincerely apologise again for any inconvenience this may cause.
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
Excellent customer service! Friendly and knowledgeable sales team who were absolutely brilliant! Best experience we have had in a furniture shop!
12 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff we got just what we…
Very helpful staff we got just what we was looking for too.
4 juni 2026
Antwoord van DFS Furniture - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent, thorough service
Lara who dealt with us was efficient, informative and helpful without being too overbearing.
She explained the whole purchase process expertly and in a way which was easily understandable.
11 juni 2026
Antwoord van DFS Furniture - Chester
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lara.
Kind Regards,
Jordan
DFS Customer Support
I have ordered a sofa today from DFS
I have ordered a sofa today from DFS, and I had a great experience during my visit. The staff who helped me to make the right decision gave me a well presented information about the sofas and helped me to make the right choice.
10 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The young man Aron was excellent in…
The young man Aron was excellent in helping me ,l felt very relaxed ,he explained everything very clearly to me, l was very happy on leaving the store, l will highly recomend DFS to anyone thank you so much .
9 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Chester
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Daniel helped me choose my new settee
Daniel helped me choose my new settee
today, he was friendly, patient and very helpful, answering my questions regarding my new purchase.
Thank you ! 🙂
8 juni 2026
Antwoord van DFS Furniture - Chester
Hello Michelle,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
In store purchase
We ordered our new sofa in store today. The whole process was super quick and easy. Very friendly and approachable staff. Even had some freebies thrown in! Customer service is impeccable 😊
7 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Fantastic service in the greyhound dfs…
Fantastic service in the greyhound dfs store! Couldn’t have a better staff
31 mei 2026
Antwoord van DFS Furniture - Chester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The young lady who helped us and…
The young lady who helped us and completed the sale was lovely. She was informative, professional, helpful.
6 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The whole experience was great
The whole experience was great. Gentleman, very helpful. And very friendly would recommend.
6 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Chester
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Walked into DFS and somebody helped us…
Walked into DFS and somebody helped us straight away
29 mei 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The young lady who served me in store…
The young lady who served me in store was so pleasant and friendly, without putting any pressure on me!
I’ve forgotten her name but she was pregnant and soon to go on maternity leave!
The whole process was easy and quick I was very pleased and look forward to having my new sofa delivered!
4 juni 2026
Antwoord van DFS Furniture - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Really helpful and had great knowledge…
Really helpful and had great knowledge to help us find the perfect couch for our family.
3 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Honestly excellent explanation
Honestly excellent explanation
Great product
Nice hospitality
Mo Chako
3 juni 2026
Antwoord van DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Chester
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Quality furniture at good prices
Quality furniture at good prices. Immaculate showroom and very helpful staff.
Only criticism being that they insist on giving you too much information! Even after you have agreed to buy the item!!
1 juni 2026
Antwoord van DFS Furniture - Chester
Hello Peter,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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