We visited your Coventry branch and spoke to a young lady called Eleeza ( apologies if this spelling is incorrrect ) she was very good and took my wife and children through the functions of this par... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
From the moment we entered the Coventry store the customer service was very welcomed. Myself and my partner had been looking at sofas for a couple of weeks and wanted to finalise our choice. We... Toon meer
Bedrijf heeft geantwoord
Maz was fantastic from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly without ever being pushy. He made the entire process straightforward and str... Toon meer
Bedrijf heeft geantwoord
I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, Verenigd Koninkrijk
- 0333 999 9756
4,9
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Overall the best
Overall the best. This my 20 years and 3rd time purchasing sofa at dfs. My first one did 5 years no complaints, changed because it was big, second one was beautiful but leather went faded and ripped one side because of children jumping like trampoline (autism issues)hard to manage it did 8 years full working including mechanism still trandy apart from the damage children caused can'tfix willcost fortune better gofor new. on 3rd.but my first sofa from dfs was purchased in 2008 still there, my mom using it. Highly recommended
21 april 2026
Antwoord van DFS Furniture - Coventry
Good afternoon Noella,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
I had a fantastic experience at DFS…
I had a fantastic experience at DFS thanks to the salesperson who helped me purchase my sofa. From start to finish, they were friendly, knowledgeable, and genuinely listened to what I was looking for. They took the time to explain the different options without any pressure, which made the whole process easy and enjoyable. I’m absolutely delighted with my sofa and the excellent customer service I received. A real credit to DFS.. highly recommended!
28 april 2026
Antwoord van DFS Furniture - Coventry
Good Afternoon,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
Easy way to speak to us as the customer…
Easy way to speak to us as the customer with English as second language
It was calm conversation
27 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Great service at DFS
Great service at DFS! The team was very professional and helpful. They spent plenty of time with us to make sure we chose the right sofa for our house. Very clear communication and a stress-free experience. Thank you!
25 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great and knowledgeable team
Great and knowledgeable team, Darren was fantastic helped by talking through extra details and his approach was friendly and kind.
26 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Lovely service
Lovely service, straight forward, given space to decide. Interactive- supportive with decision making. Friendly interaction with our children too.
25 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Darren was very informative answered…
Darren was very informative answered all my questions friendly
25 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Sales assistant very helpful and polite…
Sales assistant very helpful and polite a pleasure to do business with DFS thank you.
25 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Not pushy and left us until we were…
Not pushy and left us until we were ready. Very helpful when we were ready to make an order.
25 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
I got very good customer service from…
I got very good customer service from the lovely lady that served me - she was well knoledgeable - explained and answered all my questions
19 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Harveen the sales adviser was very…
Harveen the sales adviser was very helpful and polite, a credit to DFS
15 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Quality Sofa & Good customer service
Staff were very helpful in store, delivery was great. Sofa really good quality.
There was one minor issue with power recliner missing an adapter, delivery guys made a note, and was resolved promptly by customer service getting a new adapter sent out within a few weeks, and now fixed.
18 maart 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Good selection pleasant experience
Sales girl was very helpful & polite & not too pushy.
24 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The Sales Guy was extremely helpful and…
The Sales Guy was extremely helpful and not at all pushy which honestly made the experience much more enjoyable
24 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Harveen’s customer service was class
Harveen’s customer service was class! Would return if needed another couch by next week!
21 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
We were halped by Harvin and she was…
We were halped by Harvin and she was exvellent. Very pleasant, knowledgeable and helpful
19 april 2026
Antwoord van DFS Furniture - Coventry
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
From advising and ordering Maz at the…
From advising and ordering Maz at the Coventry branch was good. Great service so far
19 april 2026
Antwoord van DFS Furniture - Coventry
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Vanessa
DFS Customer Support
Great friendly service ,took time to go…
Great friendly service ,took time to go through everything ,offered drinks very pleasant and easy experience dfs alvis retail Park Coventry
18 april 2026
Antwoord van DFS Furniture - Coventry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service today at dfs
18 april 2026
Antwoord van DFS Furniture - Coventry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Coventry
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.