We visited your Coventry branch and spoke to a young lady called Eleeza ( apologies if this spelling is incorrrect ) she was very good and took my wife and children through the functions of this par... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From the moment we entered the Coventry store the customer service was very welcomed. Myself and my partner had been looking at sofas for a couple of weeks and wanted to finalise our choice. We... Toon meer
Bedrijf heeft geantwoord
Maz was fantastic from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly without ever being pushy. He made the entire process straightforward and str... Toon meer
Bedrijf heeft geantwoord
I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, Verenigd Koninkrijk
- 0333 999 9756
4,9
Uitstekend
4K reviews
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Good Customer service
I had a great experience today purchasing Sofa from DFS Alvis retail park. The staff were welcoming, patient, and genuinely helpful throughout the entire process. They took the time to understand what I was looking for, offered useful suggestions without being pushy, and made everything feel easy and stress-free.
Their knowledge of the products really stood out, and they went above and beyond to ensure I was happy with my choices and the overall customer service was excellent.
I’m very pleased with my purchase and would definitely recommend this store to others looking for quality furniture and friendly, professional service.
16 april 2026
Antwoord van DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We felt very informed and supported…
We felt very informed and supported throughout the process, we were given really good advice about after care.
15 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Steve at DFS Coventry
We were allowed to look around without feeling pressured and felt totally relaxed. We were also surprised at the amount of different styles of suites available compaired to other retailers. Steve talked us through all the options and guarantees and really made us feel welcome. He was easy to talk to and made it a pleasent experience and we were happy to do a deal with him.
8 april 2026
Antwoord van DFS Furniture - Coventry
Good morning Clive,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Calm and unrushed experience without any pressure
We were left to have a good look around the showrooms, without a salesperson following us around and only when we had been sat contemplating and discussing our options were we approached and asked if we needed any help. The young sales assistant was lovely, very helpful without putting us under any pressure to make decisions. She gave us all the options for purchase through finance and talked to us about other options such as additional items to match the range and also protection options, and gave us as much time as we needed to think things through.
15 april 2026
Antwoord van DFS Furniture - Coventry
Good morning Judith,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Really good, helpful service.
Great service but staff offered help when first arrived without the hard sell, which left us time to look around, much appreciated 👏.
14 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Helpful & friendly
13 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Amazing customer service
Staff member went out her way to help us choose a sofa, really attentive and helpful, would definitely recommend them to anyone looking to buy a sofa
8 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Good customer service
Harveen provided great customer service over multiple visits eventually leading to a purchase. She was extremely helpful with customising and providing options.
12 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very professional and polite service
Very professional and polite service. All my questions were answered. I can recommend to everyone
11 april 2026
Antwoord van DFS Furniture - Coventry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Coventry
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Steve who we talked to was very helpful…
Steve who we talked to was very helpful and knowledgeable.
11 april 2026
Antwoord van DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Sales person was not too pushy
Sales person was not too pushy, he gave us time to consider alone. He was also knowledgeable
9 april 2026
Antwoord van DFS Furniture - Coventry
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Coventry
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
I was looking to replace an armchair…
I was looking to replace an armchair originally from DFS manager not only knew my original sofa but also knew I wouldn't get the same. He suggested getting something totally different but in keeping which really helped me to decide he was very knowledgeable and helpful
8 april 2026
Antwoord van DFS Furniture - Coventry
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
A massive thank you Harveen
We had a great experience today in store, a massive thank you to Harveen, so incredibly helpful and full of knowledge, can’t wait to receive our sofa!
8 april 2026
Antwoord van DFS Furniture - Coventry
Good morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great sales staff !!
Took my elderly parents looking for a sofa and the staff ( sorry can’t remember your names )were amazing so helpful and patient, thank you !!
8 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff were really helpful and…
Staff were really helpful and hospitable. We were offered refreshments while browsing and during the process of ordering.
7 april 2026
Antwoord van DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Coventry
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
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