I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Derby DFS and we spoke to Tasinah who was very nice. She sorted us out nicely with our new sofa for delivery in about a week. This to replace a previous DFS sofa from 2017 but the one we have ordered... Toon meer
Bedrijf heeft geantwoord
Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... Toon meer
Bedrijf heeft geantwoord
We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Mansfield Road, Meteor Centre, DE21 4SY, Derby, Verenigd Koninkrijk
- 0333 999 9818
4,9
Uitstekend
4K reviews
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Great customer service from our advisor…
Great customer service from our advisor Wayne who was really friendly, knowledgeable and accommodating. Cheers
19 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Tasinah at dfs Derby was great she…
Tasinah at dfs Derby was great she helped us find our dream sofa.
19 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent customer service from Tasina
Excellent customer service from Tasina. She couldn't have been any more helpful to us. Placing an order was seamless from start to finish, literally have no complaints at all!
17 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Excellent service, we didn’t feel rushed to make a decision and the information and knowledge we were given was really helpful
18 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Salesperson we dealt with was extremely…
Salesperson we dealt with was extremely helpful and knowledgeable regarding the product we were buying.
Answered all our questions. Easy to deal with and purchase was very straightforward .
17 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
I guess Dominic was great
I guess Dominic was great, he gave us an amazing shopping experience at derby dfs
15 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The lady who served us was very…
The lady who served us was very pleasant and explained everything clearly and was very professional.
14 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
We’ve had item from you along time ago
We’ve had item from you along time ago. We thought of going to DFS for a look around. Was very pleased with loads to choose from. We pick the one we like and the lady was very friendly and explaining every thing. We thought the store was nice and friendly.
13 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Friendly Staff, very helpful
The staff were very friendly and knowledgeable about the products and were also happy for us to take our time while we decided exactly what we wanted.
12 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service at DFS Derby
Ordered a sofa & cuddler chair at DFS Derby today, and I was very pleased with the service I received. Dominic was very helpful and listened to what I said I needed. He pointed out relevant things in relation to what I needed and then left us to look. He came back when I had made my decision and politely went through the ordering process with me. Great staff member !
12 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Marie the sales lady was very helpful…
Marie the sales lady was very helpful and made the purchase of both a bed and 2 sofas every easy
11 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Easy buying process
What an easy experience buying a new sofa. No pushy salesperson or hard sell.
When we decided on our new sofa , the salesperson sat with us and gave us a price including delivery.
Very smooth and easy transaction.
Can’t wait for the new sofa now 😁
11 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Tasinah
Tasinah was very helpful and very knowledgeable about all of the sofas. She didn't mind explaining everything to me
11 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Treated with Respect
I liked the lay out of the store. Great Parking. I also like that staff checked I was OK and left me to browse at my own pace.
11 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Tasinah was so wonderfully helpful
Tasinah was so wonderfully helpful, I took an age picking the right suite and she worked all prices for me she was knowledgeable on the fabric and leather and which would would suit my household, she's an absolute credit to your company a lovely lady with a warm smile, excellent experience
11 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Being greeted on entry but also left…
Being greeted on entry but also left alone to browse and there when needed. How buying should be thank you, Ann Marie was very knowledgeable and made it so easy
8 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I am very happy with the service…
I am very happy with the service provided by DFS. Tasinah (staff member ) explained everything to us very well and showed us every detail clearly. They also resolved our sizes issue. Thank you.
7 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Tasinah.
Kind regards,
Lia
DFS Customer Support
Excellent service
I was very clear on what I wanted and spoke with a young manager who explained and took her time with helping me choose all options were explained however no pushy sales techniques which I appreciated. The process was checked by two members and that was efficient. All staff were present and worked like a team
4 juli 2026
Antwoord van DFS Furniture - Derby
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Such a helpful member of staff who…
Such a helpful member of staff who talked us through everything clearly - made the purchase super easy
5 juli 2026
Antwoord van DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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