Greeted on entering the store. All my questions answered professionally and in a friendly manner. On purchasing was talked through the process whilst having a coffee. Staff member James was a plea... Toon meer
Bedrijf heeft geantwoord
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I had a really great experience with Reece at DFS when choosing my sofa. From the moment I walked in, he was welcoming, friendly, and genuinely helpful without being pushy. His service was hones... Toon meer
Bedrijf heeft geantwoord
The staff was so helpful in guiding us to make a decision on what we wanted. The paperwork explained in simple terms for us to understand how the process will go.
Bedrijf heeft geantwoord
James is a great sales person. We felt he was interested in what we wanted to purchase. He offered us various monthly payment options and the accidental cover.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, Verenigd Koninkrijk
- 0333 999 9840
4,9
Uitstekend
3K reviews
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Excellent products
16 april 2026
Antwoord van DFS Furniture - Kettering
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful knowledgeable guidance by…
Very helpful knowledgeable guidance by the staff member
16 april 2026
Antwoord van DFS Furniture - Kettering
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Good morning Mrs Galloway,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
We had a brilliant experience with…
We had a brilliant experience with Reece at DFS. From the moment we walked in, he was friendly, knowledgeable, and genuinely helpful without being pushy. He took the time to understand what we were looking for and guided us through the options with real patience and expertise.
Nothing felt like too much trouble, and he made the whole process smooth and actually enjoyable, which isn’t always the case when buying furniture.
Top service all round. And as a bonus, he also makes a seriously good coffee, which definitely didn’t hurt the experience.
Thanks again, Reece.
14 april 2026
Antwoord van DFS Furniture - Kettering
Good afternoon Chris,
We're really grateful you shared this amazing 5* review. We are glad to hear that Reece helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
well informed and to the point customer…
well informed and to the point customer service with no pressure ,,exactly what we wanted
Excellent experience
7 april 2026
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for sharing your positive review with us.
Kind Regards,
Holly M
DFS Customer Support
fantastic customer service great…
fantastic customer service great choice of sofas Reece who served us was lovely
13 april 2026
Antwoord van DFS Furniture - Kettering
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The customer service was excellent in…
The customer service was excellent in DFS at Kettering , A member of staff called Reece was especially very helpful and answered all my questions .
12 april 2026
Antwoord van DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Easy process
James who take us through the process of buying my sofa, he explained everything in a simple but very understandable. It only takes 20 mins to complete my purchase and everything went so well.
12 april 2026
Antwoord van DFS Furniture - Kettering
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Dfs surprised me
Dfs surprised me. Classy looking products. Staff that are informative without being pushy or irritating. Prices competitive.
9 april 2026
Antwoord van DFS Furniture - Kettering
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Nigel is a lovely sales guy
Nigel is a lovely sales guy, friendly and informative but not pushy. My only negative is the high price for delivery and installation.
8 april 2026
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Knowledgable sales man
8 april 2026
Antwoord van DFS Furniture - Kettering
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Salesman was very friendly and…
Salesman was very friendly and knowledgable, he found me exactly what I was looking for. We took out finance which was a quick and easy process.
8 april 2026
Antwoord van DFS Furniture - Kettering
Good morning Tracey,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Good afternoon Geraldine,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Nigel - A Credit To The Kettering Store
Nigel, is a great salesman. He saw us enter the store, we knew what we wanted & he left us to look without 'pouncing' on us as soon as we walked through the door. I used to work in sales & I spotted immediately by the questions he was asking & how he was asking them, that he was trying to identify our needs/wants etc & he gave us all the features of the chairs we were looking at & straightaway realised what would & would not be a BENEFIT to us. So many 'pushy' sales people do not listen to what the customers wants & needs are, so all the gadgets & latest features in the world are no good for the customer, if they are no benefit to them. Nigel was excellent at demonstrating his articulate skills to obtain the information he needed from us, so we could make an informed choice. He showed us an alternative & left us to decide, which we did. Nigel also did a cracking job at 'upselling' us a rug & 2 cushions!! I have to hand it to him, he's good! We did actually NEED the rug & cushions so everyone was happy. His product knowledge base is current & extensive. Nigel is a credit to the Kettering store.😊
7 april 2026
Antwoord van DFS Furniture - Kettering
Good afternoon Andy,
We're really grateful you shared this amazing 5* review. We are glad to hear that Nigel helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Fantastic staff, fantastic service
Fantastic staff, very knowledgeable and put the customer at the front of everything they do.
6 april 2026
Antwoord van DFS Furniture - Kettering
Good morning Jack,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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