Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very good Joseph was great good customer service Answered all questions gave us lots of information and options friendly throughout
Bedrijf heeft geantwoord
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... Toon meer
Bedrijf heeft geantwoord
I recently purchased a sofa with the guidance of Joesph, he was very helpful and knowledgeable which made the purchase easy.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, Verenigd Koninkrijk
- 0333 999 9821
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van DFS Furniture - Luton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very pleasant lady served me
9 april 2026
Antwoord van DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good customer service
Tariq was very helpful on helping to order the bed needed and very quick easy process.
7 april 2026
Antwoord van DFS Furniture - Luton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Superb customer service from Ruhit as a…
Superb customer service from Ruhit as a representative of DFS and great product range. Under 30 mins we chose a sofa and proceeded all the requirements.
6 april 2026
Antwoord van DFS Furniture - Luton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Customer service was great!
6 april 2026
Antwoord van DFS Furniture - Luton
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The Gentleman was very helpful and went…
The Gentleman was very helpful and went above and beyond very happy with my purchase today
4 april 2026
Antwoord van DFS Furniture - Luton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Not pushy
Not pushy, allowed you to look. And then call them when you were ready to ask question.
All staff very pleasant.
3 april 2026
Antwoord van DFS Furniture - Luton
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
We was left alone to look at furniture…
We was left alone to look at furniture right up until we found what we wanted then found a member of staff easily to question on the options the member of staff was polite and friendly
1 april 2026
Antwoord van DFS Furniture - Luton
Good morning Frederick,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Henna was exceptional
Henna was exceptional, everyone that dealt with my sister and I from the moment we walked in .
31 maart 2026
Antwoord van DFS Furniture - Luton
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Luton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Luton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
First class service
Knowledgeable staff, offered advice without being pushy with products.
First rate service, thank you
30 maart 2026
Antwoord van DFS Furniture - Luton
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Joe at the Chaul end Luton branch was…
Joe at the Chaul end Luton branch was super helpful and very knowledgable, he took us through a whole range of sofas until we found the right one. His advice was second to none.
29 maart 2026
Antwoord van DFS Furniture - Luton
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
felt comfortable visiting the store
felt comfortable visiting the store. Help was offered immediatly but the assistant left us to it when we said we were just looking which we were grateful for as we really do not like pushy assistants. They however were on hand immediatly when we needed advice. Very helpful, informative and we did purchase a very nice chair
25 maart 2026
Antwoord van DFS Furniture - Luton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
The sailsman helped us all the way.
25 maart 2026
Antwoord van DFS Furniture - Luton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Felt ar ease the assistant was very…
Felt ar ease the assistant was very knowledgeable and friendly
24 maart 2026
Antwoord van DFS Furniture - Luton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Luton
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
Joseph was welcoming and informed me of…
Joseph was welcoming and informed me of benefits available at a small additional fee.
23 maart 2026
Antwoord van DFS Furniture - Luton
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The sales lady was excellent and…
The sales lady was excellent and extremely knowledgeable in the business and understanding of the customer service aspect and she was very helpful
15 maart 2026
Antwoord van DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.