Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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Lees wat reviewers zeggen
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... Toon meer
Bedrijf heeft geantwoord
Very good Joseph was great good customer service Answered all questions gave us lots of information and options friendly throughout
Bedrijf heeft geantwoord
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, Verenigd Koninkrijk
- 0333 999 9821
4,9
Uitstekend
2K reviews
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The sales executive was attentive and…
The sales executive was attentive and gave me.attention and time to.make my decision without rushing off somewhere else.
27 februari 2026
Antwoord van DFS Furniture - Luton
Good morning Mary,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Pleasant friendly service
Pleasant friendly service. Quick and straightforward. Didn’t feel pressured to buy anything I didn’t want .
2 maart 2026
Antwoord van DFS Furniture - Luton
Good morning Vanda,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Luton
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Antwoord van DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
The young gentleman who served us was…
The young gentleman who served us was friendly but not a pushy sales man. That made all the difference.
1 maart 2026
Antwoord van DFS Furniture - Luton
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Luton
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Freindly service
Freindly service
Good range of sofas
Took the time to make sure we understood the options and costs
1 maart 2026
Antwoord van DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great customer service
Great customer service. Did all the measurements and working out for me for the sofas. Help me choose the perfect fit.
28 februari 2026
Antwoord van DFS Furniture - Luton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Customer service assistant was very helpful …
Customer service assistant was very helpful. Her name is Henna
19 februari 2026
Antwoord van DFS Furniture - Luton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Henna helped me a lot that day
Henna helped me a lot that day. Plenty of choices and the sizes were tricky. Moreover, she explained briefly about the warranty and the insurance. She is professional and polite. DFS winter sale was amazing. They offered plenty of choices with good prices and free interest up to 4 years.
15 februari 2026
Antwoord van DFS Furniture - Luton
Good morning Zeinab,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Henna.
Kind regards,
Lia
DFS Customer Support
Welcoming and friendly experience
22 februari 2026
Antwoord van DFS Furniture - Luton
We appreciate you taking the time to share your positive experience with us; we are so happy to hear that you felt welcomed and found our team friendly.
Kind Regards,
Vanessa
DFS Customer Support
I recently ordered a new sofa from DFS…
I recently ordered a new sofa from DFS and so far the experience has been excellent. The ordering process was smooth and straightforward, and the customer service team have been very helpful and responsive. Communication has been clear, and I’ve felt well-informed throughout. Looking forward to receiving the sofa!
21 februari 2026
Antwoord van DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Luton
Good morning Anita,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Return customer, excellent
Return customer, needed matching set for second, friendly quicky located the previous order ordered again. Quick simple less than 30. This time armed with measurement job was a breeze.
15 februari 2026
Antwoord van DFS Furniture - Luton
Good morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Good service received throughout my…
Good service received throughout my purchase of two new sofas. Friendly staff.
21 februari 2026
Antwoord van DFS Furniture - Luton
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Impressively friendly sales team
Recently bought a sofa from the Luton branch and had such a friendly and helpful reception. Henna our sales lady, was just fantastic. A real bubbly and friendly personality, honestly couldn’t do enough to help us. Actually made the sale memorable and gave us all the information and advice we could need. Would definitely recommend this store. And the sofa was such a good deal. Cant wait for delivery.
19 februari 2026
Antwoord van DFS Furniture - Luton
Good afternoon Cass,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
The service was quick and professional
20 februari 2026
Antwoord van DFS Furniture - Luton
Good morning Margaret,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Luton
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Antwoord van DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
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