Very professional treatment during our purchase. Knowledge was high, all questions answered well. Complete opposite experience than at Bristol branch where Salespeople was so poor we left the store w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Toon meer
Bedrijf heeft geantwoord
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... Toon meer
Bedrijf heeft geantwoord
The Sales assistant Layala,made everything so relaxing and easy, she guided us through the sofabeds which made life so much less complex. We were left to choose & we did. On Her return the purchase pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Broadstone Way, Unit 1, BH15 3TE, Poole, Verenigd Koninkrijk
- 0333 999 9784
4,9
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The person that served me was… a lady with red hair
The person that served me was absolutely fantastic, very knowledgeable and informed me about everything before I even thought to ask. Perfect service
30 juni 2026
Antwoord van DFS Furniture - Poole
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very impressed with our visit…
Very impressed with our visit yesterday. Friendly and professional service from Dan. Very knowledgeable and explained everything we needed to know.
29 juni 2026
Antwoord van DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
We were welcomed as we walked into the…
We were welcomed as we walked into the store by Sebastian who was very helpful and saw us through the whole process of buying our new sofa and choosing a new rug.
Everything was explained well and we were made to feel comfortable making our choices.
We would definitely recommend DFS at Poole.
Looking forward to having our new sofa delivered. The rug was delivered within a week of ordering.
21 juni 2026
Antwoord van DFS Furniture - Poole
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
The Manager Hannah at the Poole Branch…
The Manager Hannah at the Poole Branch was more than helpful. She explained every detail of the chosen products which helped us conclude our purchase.
28 juni 2026
Antwoord van DFS Furniture - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Bought a new sofa
Today I stopped by Dfs to choose a sofa,
and Steve was very helpful throughout the rest of the process. He gave me excellent advice about the fabric options, clearly explained the delivery process and the protection plan, and answered all my questions. He was friendly, welcoming, and professional, making the whole experience smooth and enjoyable. Thank you, Steve, for your excellent customer service!
28 juni 2026
Antwoord van DFS Furniture - Poole
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Steve met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Julian was very helpful and answered…
Julian was very helpful and answered all our concerns. Also got us coffee!
Very pleased.
27 juni 2026
Antwoord van DFS Furniture - Poole
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
we found the customer service very good…
we found the customer service very good the sales person we delt with was Julian who was good with his knowledge of the product and handled it all well.a
27 juni 2026
Antwoord van DFS Furniture - Poole
Good Morning,
We are really happy that Julian met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Frances helped us choose the right…
Frances helped us choose the right furniture for or situation and was friendly and very knowledgeable.
Many thanks
B & J
25 juni 2026
Antwoord van DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I was helped in choosing the sofa by a very kind person
I was helped in choosing the sofa by a wonderful person. She was with me the whole process, very professional, very kind and covered all the information I needed.
21 juni 2026
Antwoord van DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Calmly explained in a thorough manner
23 juni 2026
Antwoord van DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I am shocked to see such great reviews
I am shocked to see such great reviews. We had the worst experience ever. Delayed sofa delivery for more than 4 months. Then Foot stool didnt even get delivered even after 9 months. We kept on reminding them and their management is so poor that they didnt even order us one and arrange for us at all. Had to ask for refund again. Never using this frustrating company again !
21 juni 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Poole
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service by Chas the…
Excellent customer service by Chas the manager at Poole store
21 juni 2026
Antwoord van DFS Furniture - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Really friendly knowledgeable staff
Really friendly knowledgeable staff
and great customer service
21 juni 2026
Antwoord van DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff (Kayleigh) was extremely helpful…
Staff (Kayleigh) was extremely helpful professional and friendly
20 juni 2026
Antwoord van DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
A very pleasant shopping experience
A courteous, welcoming greeting; friendly,
yet respectful service throughout our visit to the store.
20 juni 2026
Antwoord van DFS Furniture - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.