Absolutely amazing, we have been looking around for a sofa for sometime now.. we had seen something online so decided to call into the Preston branch.. Well we couldn’t be happier the young sales gen... Toon meer
Bedrijf heeft geantwoord
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We were looked after by Denzel in the Preston store, he was really helpful and we never felt pushed or rushed. The other staff were also helpful in pointing out similar models that we had seen online,... Toon meer
Bedrijf heeft geantwoord
Really relaxed and easy process. Didn't feel "salesy" nothing pushed. Not recieved the couch yet but selection and sale was an smooth process. Grant was particularly nice and took the time to sit and... Toon meer
Bedrijf heeft geantwoord
We were allowed to wander freely throughout the store until we reached the point where we had decided. At that point we found a member of staff who was excellent in the way in the way he dealt with us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Mariners Way, PR2 2YN, Preston, Verenigd Koninkrijk
- 0333 999 9753
4,9
Uitstekend
7K reviews
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Customer Service and staff were really…
Customer Service and staff were really welcoming! Cleared all the queries
2 juli 2026
Antwoord van DFS Furniture - Preston
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Jamie was really lovely and had all the…
Jamie was really lovely and had all the information we needed. He didn't push me and let me take my time choosing the recliner chair I wanted. The other staff were very friendly also. All in all it was a very friendly and service experience.
2 juli 2026
Antwoord van DFS Furniture - Preston
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jamie.
Kind Regards,
Jordan
DFS Customer Support
Not pressured went in and was welcomed…
Not pressured went in and was welcomed and left to browse once we decided the service was excellent from dfs we have had all sofas from here and never been disappointed
1 juli 2026
Antwoord van DFS Furniture - Preston
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
5 star customer service!
We were very impressed with how thorough and professional Greg was during our visit to DFS in Preston. He was also super friendly and provided an excellent cup of coffee :-)
Many thanks & all the best.
30 juni 2026
Antwoord van DFS Furniture - Preston
Hello Brenda,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Had a great salesperson in Gregory…
Had a great salesperson in Gregory Elsom great experience and very helpful ordered paid and now its been delivered two weeks early
DFS are the best in the bussiness
18 juni 2026
Antwoord van DFS Furniture - Preston
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent really happy with the service…
Excellent really happy with the service and the customer care
23 juni 2026
Antwoord van DFS Furniture - Preston
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
I would like to say Denzil was…
I would like to say Denzil was absolutely great and can’t thank him enough for helping me! Great customer service I would recommend him to my friends and family
30 juni 2026
Antwoord van DFS Furniture - Preston
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The sales assistant was amazing
The sales assistant was amazing , approachable , extremely helpful and answered all my questions.
30 juni 2026
Antwoord van DFS Furniture - Preston
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
We had Greg as our sales rep and he was…
We had Greg as our sales rep and he was amazing. Supportive and very patient. My daughter had the best of the shopping g experience because of Greg. And the sofa, amazing
23 juni 2026
Antwoord van DFS Furniture - Preston
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Greg.
Kind Regards,
Jordan
DFS Customer Support
Denzel
The staff member that helped us was very informative and very friendly making the experience feel more comfortable all round
29 juni 2026
Antwoord van DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great Customer service from the Preston DFS store…
The whole experience buying my new sofa was made easier by the friendly, professional Salesman Ian at the Preston DFS store.
There was a non pressure approach. I had previously viewed the furniture I went onto buy online and I was shown similar alternatives in different sizes before I made up my mind ,which helped me know this was the right one for me.
Nothing was too much trouble and the order was explained thoroughly in detail step by step.
I would recommend using this store and all the staff I dealt with today including the lady who made us refreshments, thankyou
29 juni 2026
Antwoord van DFS Furniture - Preston
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Denzil's service was 10/10.
Denzil's service was 10/10.
Preston store.
Very friendly, patient and helpful.
Thank you Denzil
28 juni 2026
Antwoord van DFS Furniture - Preston
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Ian and Fez were amazing in dealing…
Ian and Fez were amazing in dealing with all my enquiries before making my decision on the sofas I wanted. They were very patient, highly recommend.
28 juni 2026
Antwoord van DFS Furniture - Preston
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Preston
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great sofa & customer experience
We found a sofa we liked quite quickly and the salesman (I think his name was Fez), was brilliant with his knowledge and friendliness. Everything was sorted smoothly and swiftly and Fez explained all of the warranty and payment options clearly, making our first trip to DFS a good experience.
27 juni 2026
Antwoord van DFS Furniture - Preston
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Fez met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fez was very friendly helpful but…
Fez was very friendly helpful but wasn’t pushy… explaining various options/features and leaving me to have a think! Nice professional young man 👍🏻👍🏻👍🏻🤩
27 juni 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Fez met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Sofa
First time buying a sofa and Denzil was there to help the process go very smoothly his knowledge on all the sofas we looked at was brilliant there was no pressure which was lovely thankyou for all your help today
27 juni 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Denzil met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and knowledgeable guy
27 juni 2026
Antwoord van DFS Furniture - Preston
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Had a sofa delivered
Had a sofa delivered. I was very pleased with the delivery and the staff were very professional. The only issue was they sent the wrong cleaning wipes for fabric my sofa is leather. The delivery men assured me the correct wipes would be sent through the post as I have already paid for them. Really pleased with DFS delivery.
22 juni 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Preston
Good Morning,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind Regards,
Jordan
DFS Central Customer Support
We had a very friendly and…
We had a very friendly and knowledgeable sales person it was a good experience.
25 juni 2026
Antwoord van DFS Furniture - Preston
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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