DFS Furniture - Sheffield Reviews 

Extremely disappointing experience from start to finish. We bought a sofa from the DFS Sheffield Fornham Street store after being specifically assured by our sales adviser, Kevin, that because we were purchasing for a new-build property with no confirmed completion date, we could change the delivery date provided we gave at least two weeks' notice.

When our completion date changed, I contacted DFS over five weeks before the scheduled delivery, only to be told the date couldn't be changed. This was the complete opposite of what we had been told before purchasing.

After numerous calls to Customer Services, a visit to the store, and waiting nine days for a promised callback from Store Manager David Cowling, the only solution offered was to cancel and reorder the sofa for the date we needed—but only if we paid an extra £200.

I eventually escalated the complaint to the CEO's office after getting nowhere through the normal channels. Even then, despite being promised a response within 1–2 working days, I received nothing and had to chase again.

Misleading sales advice, poor communication, broken promises, and no willingness to take responsibility or put things right. I expected far better customer service from DFS and would not recommend this store based on my experience.

Excellent experience, really straight forward and got all the information we needed.

A young lady who dealt with our sale was very friendly not pushy and thorough ,would highly recommend 👌

Went in today with the view of narrowing down which sofa we wanted, staff were welcoming and friendly but didn’t not push sales on us. We walked round on our own and they were there to help us when we were ready. Very professional and knowledgable staff

Great service by the advisors at DFS they gave great advice and went through everything in detail. Would recommend DFS to everyone they have a fantastic range and good deals .

David the advisor was very helpful and patient when her was explaining every thing thank you very much

Andy in the Sheffield store was great. Nothing was too much trouble looking at different options and materials.

Very impressed with Andy he answered all our questions. And did not put us under any pressure to buy.

The sales associate was fantastic! He really helped us and made it quick and easy.

Staff very nice and personable (Kev). Not pushy and patient. Made multiple visits before purchasing

Went into Sheffield spoke with Kev very helpful got my new furniture on order for my caravan I’ve just bought just awaiting delivery in 6 weeks

Absolutely brilliant service today from Kevin.
Make choosing my new sofa really easy.
Thank you

A calm and welcoming visit to the Sheffield branch. No pressure sales just friendly and informative.

As soon as we walked through the door we was made to feel welcome, not the pushy sales team you sometimes get to the freedom to walk around and then approach one of the sales team. The male salesman the we dealt with was great and very knowledgeable of the item we was looking at. Would give him 10 out of 10

Great customer service. Allowed me time to look and decide without pressure. Very helpful and knowledgeable staff.

The lady that assisted us with our order was friendly and helpful. She gave us all the information we’d need about delivery, installation and tracking our order. She gave valuable advice and recommendation on caring for and maintenance of the furniture. It was a pleasure to shop at DFS.

Had a great experience. Super quick and easy. Gabrielle was amazing and super helpful.

Ordered the foster 3 seat recliner and foot stool the delivery guys were spot on arranged the sofa exactly where i wanted it there was a missing sofa car kit products but i emailed customer support and the care kit arrived the next day brilliant service from start to finsh

Always happy with DFS.
Ive had one sofa already just ordered another.
And 4 dining chairs service and quality outstanding