Absolutely brilliant 🤩 Hadn’t known if we would be purchasing anything today and just planned to browse, but we found Ellis who was really helpful, listened to our needs & family lifestyle; and he... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
No high pressure sales just a genuinely nice bloke called Anthony, very knowledgeable about the products and a great bloke to deal with. High pressure sales puts people off, Anthony’s sales ability e... Toon meer
Bedrijf heeft geantwoord
The staff at the store were on hand to show us where to find the item we wanted and answer questions but were happy to let us browse at our leisure. This was appreciated. When we had decided which to... Toon meer
Bedrijf heeft geantwoord
My experience buying from DFS in Stockport was excellent. I was looked after by a lovely lady called Jackie - she was efficient but not pushy and made the process easy and enjoyable. I never felt rush... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Saint Marys Way, The Peel Centre, SK1 2HD, Stockport, Verenigd Koninkrijk
- 0333 999 9829
4,9
Uitstekend
5K reviews
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ARRIVE LATE AND DAMAGE
**ARRIVED LATE AND WITH DAMAGE - NO CUSTOMER ASSISTANCE **
Arriving late, over 3 weeks late, the store had nothing but excuses and lies. Customer service was unhelpful and rude on the phone, useless on the chat and unresponsive via email, including when a formal complaint was filed.
-Arrived almost a month late (due 8/7 arrived 27/7_
-Arrived DAMAGED (we have pictures and videos)
- Ignored a formal complaint
Honestly we regret it so much, there many other shops, please learn from our experience
27 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Stockport
Good morning Maria,
Thank you for taking your time to share your review with us, we are ever so disappointed to hear of the lack of customer care received regarding your concerns. We can see that delivery has now been completed and a goodwill gesture has been agreed to apologise for any inconvenience caused, all refunds are processed and received within 10 working days.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Stockport
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great store layout
Great store layout. No pressure sales and helpful well informed staff to assist. Purchase.
1 augustus 2026
Antwoord van DFS Furniture - Stockport
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Sales lady Jackie was excellent very…
Sales lady Jackie was excellent very patient as we were quite iunsyre what we wanted.
2 augustus 2026
Antwoord van DFS Furniture - Stockport
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Very friendly young man, named Anthony
Very friendly young man, explained everything in detail. Came away feeling very happy
1 augustus 2026
Antwoord van DFS Furniture - Stockport
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Ant at the store in Stockport Peel Centre was very helpful. Explained the different cushion options, when throught the care package.
1 augustus 2026
Antwoord van DFS Furniture - Stockport
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ant.
Kind Regards,
Jordan
DFS Customer Support
Jackie was amazing
Jackie was amazing, she was so friendly and helped us pick the right sofas and helped guide us along every step of the way.
1 augustus 2026
Antwoord van DFS Furniture - Stockport
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jackie.
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Stockport
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good service and helpful staff
25 juli 2026
Antwoord van DFS Furniture - Stockport
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Helpful
The lady that helped us in buying the sofas was really nice and polite. Helped us look at the 2 sofas which we ended up buying. Really good and well trained
31 juli 2026
Antwoord van DFS Furniture - Stockport
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly, helpful service.
Ellis was really helpful. (Without being pushy!) Let me take my time making my mind up and explained all the details clearly (eg: delivery etc). There’s lots of choice and I got exactly what I was looking for.
31 juli 2026
Antwoord van DFS Furniture - Stockport
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Your customer service staff was very…
Your customer service staff was very receptive and made us feel very comfortable. He made sure we got what we wanted .
31 juli 2026
Antwoord van DFS Furniture - Stockport
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The lady was so friendly
The lady was so friendly, and nice with us . Helped us a lot with no rush.
She make sure to explain everything to us.
And help us to choose the best sofas.
Thanks a lot to have a wonderful worker.
29 juli 2026
Antwoord van DFS Furniture - Stockport
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Antwoord van DFS Furniture - Stockport
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
I had a good experience overall with…
I had a good experience overall with DFS, and I’m happy with the sofa I purchased. The quality and selection were excellent.
One suggestion for improvement is regarding the customer service. I feel that staff should maintain the same friendly and professional attitude regardless of whether a customer decides to buy on that day or not. Customers should never feel pressured into making a purchase, and everyone should be treated with the same respect and courtesy. I hope this feedback helps with future staff training.
Overall, thank you for the service, and I look forward to enjoying my new sofa.
21 juli 2026
Antwoord van DFS Furniture - Stockport
Good morning Mukhtar,
Thank you for taking the opportunity to share your review with us, we are pleased to hear you are happy with your purchasing experience. It is however disappointing to hear that you felt you were treated differently when you chose to proceed with the purchase on a different day, we will ensure this is fed back accordingly to our sales teams.
Kind Regards,
Holly M
DFS Customer Support
Jackie was great
Jackie was very friendly, professional, and knowledgeable about the sofas we were purchasing. Jackie explained the benefits of the care package without pushing for a sale. Appreciated her friendly manner and cup of tea during the sale.
28 juli 2026
Antwoord van DFS Furniture - Stockport
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Nikki at DFS Stockport was extremely…
Nikki at DFS Stockport was extremely helpful, friendly and knowledgeable. We received an excellent experience and service while choosing and purchasing our new sofa. I highly recommend DFS Stockport Peel Centre.
27 juli 2026
Antwoord van DFS Furniture - Stockport
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Stockport
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Class customer service
Class customer service. Attentive and knowledgeable. Looking forward to getting our sofa.
15 juli 2026
Antwoord van DFS Furniture - Stockport
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Very helpful and very honest great product knowledge highly recommended
26 juli 2026
Antwoord van DFS Furniture - Stockport
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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