Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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Lees wat reviewers zeggen
Customer service was great The lady who greeted us at the door at 11am Sunday remembered us from last week. She answered loads of questions and very informative about the sofa we'd looked at I... Toon meer
Bedrijf heeft geantwoord
Whilst talking my husband into purchasing a decent sofa, we visited the Exeter and Torquay branches of DFS. On our third visit to Torquay branch we decided to purchase two ex display chairs. The sal... Toon meer
Bedrijf heeft geantwoord
Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, Verenigd Koninkrijk
- 0333 999 9848
4,9
Uitstekend
4K reviews
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Great customer service
The staff member, Mike was incredibly helpful and supportive. He explained each stage of ordering my new sofas. He was polite and professional throughout.
19 mei 2026
Antwoord van DFS Furniture - Torquay
Good morning Cheryl,
Thanks for your lovely feedback, we’re glad to hear Mike met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great Staff Easy Process
easy enjoyable process from trying all the sofas, chairs, messing all the pillows up. Looking forward to delivery, thank you for your help fun afternoon.
18 mei 2026
Antwoord van DFS Furniture - Torquay
Good morning Debra,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very good service from Darren
Very good service from Darren, with good knowledge and support.
18 mei 2026
Antwoord van DFS Furniture - Torquay
Good afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Went into the shop looking for inspiration
I popped into the shop looking for inspiration, greeted by Alison. On wandering around I came across a beautiful sofa and accent chair, and decided to purchase (plus other items). The service provided by Alison was extremely helpful, polite and professional - a great ambassador for the company.
All round, I am more than happy to recommend DFS.
15 mei 2026
Antwoord van DFS Furniture - Torquay
Good afternoon Elaine,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Alison.
Kind regards,
Lia
DFS Customer Support
We came in to the store and was made…
We came in to the store and was made very welcome. A member of staff came up and helped us thought the process of our purchase. She was very friendly and helpful, everything was explained and a clear manner. It was very straightforward.
17 mei 2026
Antwoord van DFS Furniture - Torquay
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great service
Darren was very helpful right from our first visit to DFS, he helped to make sure the sofa we wanted would work in the room. He wasnt pushy and actually advised we dont order the sofa yet as didnt have a moving date. On our second visit we asked Darren for help again. He spent alot of time with us, moving rugs and coffee tables from around the store so we could see how it would work with our new sofa and nothing was to much trouble. He was very helpful and definitely made our sofa shopping experience alot easier.
16 mei 2026
Antwoord van DFS Furniture - Torquay
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Torquay
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The staff were very helpful in making…
The staff were very helpful in making sure I got the best deal for what I was looking for and explained how to look after the material of my chosen sofa.
16 mei 2026
Antwoord van DFS Furniture - Torquay
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful and informative staff.
Very helpful and informative staff.
Wide variety to choose from.
10 out of 10.
16 mei 2026
Antwoord van DFS Furniture - Torquay
Good morning Andrew,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The staff in the Torquay store were…
The staff in the Torquay store were knowledgeable and gave great customer service. Particularly our sales person Darren, he really seemed to care thay we got the right furniture for our needs. Thank you, we will be back in the future.
15 mei 2026
Antwoord van DFS Furniture - Torquay
Good morning Kimberley,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very friendly and asked if we needed…
Very friendly and asked if we needed help and we said we were just looking at the moment. Kept interacting with us but not pushy.
15 mei 2026
Antwoord van DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
It was very good
It was very good. The staff were very helpful and nice. The service was excellent and the furniture choice amazing.
15 mei 2026
Antwoord van DFS Furniture - Torquay
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The assistant Lily was excellent in…
The assistant Lily was excellent in explaining the whole process from looking around the showroom to the final sale se explain everything thoroughly and was very pleasant and professional to deal with.
14 mei 2026
Antwoord van DFS Furniture - Torquay
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Torquay
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Went into DFS Torquay
Went into DFS Torquay, knew what we wanted and within 30 minutes order was placed after member of staff showed us all details of furniture we picked.
Excellent service so well done to Lilly and Darren for their help.
14 mei 2026
Antwoord van DFS Furniture - Torquay
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lilly and Darren.
Kind Regards,
Jordan
DFS Customer Support
Fantastic service and very special…
Fantastic service and very special thank you to Michael with all his help yesterday if it wasn’t for him we wouldn’t have come back today
14 mei 2026
Antwoord van DFS Furniture - Torquay
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were very polite
Staff were very polite, helpful and informative. They were not pushy or tried to pressure us in any way. A very good experience.
13 mei 2026
Antwoord van DFS Furniture - Torquay
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Really great staff
Really great staff, no pressure selling, just plenty of time for us to decide which one we needed
2 mei 2026
Antwoord van DFS Furniture - Torquay
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
A warm welcome in store
A warm welcome in store. Great advice without any pushy sales techniques.
The young lady that helped us could not have done more to assist.
A very pleasant shopping experience that you don’t find now in many places.
10 mei 2026
Antwoord van DFS Furniture - Torquay
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Positive experience
Positive experience. Attentive staff member Alison was very friendly and knowledgeable. Everything was very straightforward.
8 mei 2026
Antwoord van DFS Furniture - Torquay
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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