Good range of suites. Torquay showroom availability to actually sit and test was important. Staff not pushy but made sure they were available for any help and support needed. All questions were answer... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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Lees wat reviewers zeggen
Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... Toon meer
Bedrijf heeft geantwoord
Customer service was great The lady who greeted us at the door at 11am Sunday remembered us from last week. She answered loads of questions and very informative about the sofa we'd looked at I... Toon meer
Bedrijf heeft geantwoord
Very helpful chap , who assisted us with our new sofa purchase, polite , said to ask if needed help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, Verenigd Koninkrijk
- 0333 999 9848
4,9
Uitstekend
4K reviews
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Antwoord van DFS Furniture - Torquay
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Alison was great
Alison was great. She explained everything really well & did not feel pressured.
18 april 2026
Antwoord van DFS Furniture - Torquay
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Order for sofas online and at DFS Torquay
It was easy to order the sofas online but I wasn't sure how the discount was applied hence the 4 stars and not 5.
The original order was placed in the basket by Darren at DFS Torquay. He was a very friendly and helpful guy. Thank you Darren (and Lucy)
16 april 2026
Antwoord van DFS Furniture - Torquay
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent
Able to browse around the store, good selection of quality furniture. Staff were very helpful and friendly. Customer service was excellent. Very happy with our purchase.
16 april 2026
Antwoord van DFS Furniture - Torquay
Hi, I am very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Kind Regards,
Vanessa
DFS Customer Support
Really nice store
Lovely, relaxed store with staff who don't jump on you the minute you come in. They make their presence known gently. As soon as we needed help we were approached by a lovely member of staff (Lilly) who was very knowledgeable. No hard sell. Helped us save a bit of money with the offer and we got cushions we didn't expect to get too! Would definitely recommend if you need furniture 👍 lovely relaxed experience and we got exactly what we needed.
9 april 2026
Antwoord van DFS Furniture - Torquay
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Billie was amazing!
Billie was very helpful. She explained everything, cleared all the doubts and showed us around the store for us to be able to make the best decision. She was really kind and considerate with us throughout the process. Thanks DFS and big thank you to Billie for our new sofa.
15 april 2026
Antwoord van DFS Furniture - Torquay
Good afternoon,
We're really grateful you shared this amazing 5* review. We are glad to hear that Billie helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Racheal
Racheal, help us with our purchase and explain all about the suite we ordered and also about the 5 year insurance cover. She was very helpful
8 april 2026
Antwoord van DFS Furniture - Torquay
Good morning Robert,
Thanks for your lovely feedback, we’re glad to hear Rachael met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service. Talked through all options, made us a coffee and walked away happy we have a great new sofa
14 april 2026
Antwoord van DFS Furniture - Torquay
Good morning Paul,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Had a really nice experience at DFS
Had a really nice experience at DFS. The lady who helped us was super understanding, not pushy at all, and really easy to relate to. She gave us space to look around but was there when we needed help, which made the whole process feel relaxed and comfortable. Overall, a really positive experience.
11 april 2026
Antwoord van DFS Furniture - Torquay
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Relaxed atmosphere to view excellent…
Relaxed atmosphere to view excellent range of sofas/ products. No pressure sales fior a good shopping experience.
11 april 2026
Antwoord van DFS Furniture - Torquay
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Salespeople were kind and friendly did…
Salespeople were kind and friendly did not push me to buy anything I did not need
11 april 2026
Antwoord van DFS Furniture - Torquay
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Really pleasant and helpful staff.
10 april 2026
Antwoord van DFS Furniture - Torquay
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
A pleasant experience.…
On entering the store was asked if needed any help, then was allowed to browse without any pressure. Once I had made my choice the Salesman was very polite, helpful and explained everything clearly. The transaction was made without any fuss or hassle.
10 april 2026
Antwoord van DFS Furniture - Torquay
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Brilliant
We visited the Torquay Willow store and were served by Sian, who was friendly, knowledgeable and made the whole experience really enjoyable — no pressure, just genuinely helpful. We found a sofa we loved that was available on express delivery, so it arrived within two weeks.
It's our first ever brand new sofa and we absolutely love it — it's beautiful. The delivery process was seamless too; we were kept informed right up until the van arrived, and the drivers were great. Really happy with the whole experience from start to finish. Would highly recommend!
28 maart 2026
Antwoord van DFS Furniture - Torquay
Good morning Fern,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Made my purchase in Torquay branch…
Made my purchase in Torquay branch staff extremely helpful and knowledgeable great service thank you
1 april 2026
Antwoord van DFS Furniture - Torquay
Good morning Irene,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Torquay
Good morning June,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
They were efficient and knowledgable…
They were efficient and knowledgable about the product
7 april 2026
Antwoord van DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Torquay
Good morning Neil,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Excellent customer service, we were offered help when we arrived but didn’t need it and we were left to browse. We were offered coffee which was a nice touch. When we were ready to order we had prompt and very good service. Good explanation on extras etc. finance and options were clearly explained. I was impressed with the man who took our order, he was knowledgeable & helpful and not pushy.
7 april 2026
Antwoord van DFS Furniture - Torquay
Good morning Vicky,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Nice selection of furniture from prices…
Nice selection of furniture from prices to colours and fabrics
Staff very friendly and helpful
6 april 2026
Antwoord van DFS Furniture - Torquay
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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