DFS Furniture - York Reviews 

Barney was really helpful and made sure we knew exactly what we were getting. The whole process was really straight forward and he was lovely to deal with.

Great customer service, very polite and helpful.

We visited a number of furniture shops to try and find what we wanted. DFS were the only place that had what we wanted for the price.

The staff were very helpful and friendly and got our purchase sorted very quickly.

Very helpful and pleasant customer service.

Steph was brilliant. Thank you

DFS Clifton Moor, extremely friendly, helpful staff...Andy who was our Sales Advisor was very knowledgeable, had great insight into the sofas we were looking at and helped us choose our new sofa, thank you again for your friendly manner & expertise3

Very helpfull staff

We were offered help and advice from two members of staff who were both pleasant and informative.

From walking in to purchasing a corner setee to walking out think took 25minutes how seriously amazing while brouseing met with jordon gamble such polite well mannered guy
offering his help if we needed then he let us brouse the shop with out any bother when we found a corner we was stuck on he came to chat with us shown. Many fabric colours also told us about the protection which I’m so happy about and to have also he told us about the donation to charity which we could even win our setee now that’s something to look out for and didn’t hesitate to purchase too so big thank you to jordon Every think is filled sighned emailed and. on order carnt wait so exited if we do win our purchase I’ll be back to buy all our setee extras. Full 5 star rating from us have a seriously good day jordon

Very good service

Lovely sales lady very friendly. Welcoming and made the whole experience easy and relaxing.

10/10 for customer service from Craig at the DFS York Clifton Moor showroom!

We had an excellent experience discussing and purchasing our new sofas, table and cushions. All our questions were answered clearly and purchasing decisions were double checked before we completed the purchase paperwork. The whole process was relaxed, unpressured and professionaly completed. We came away feeling happy we’d made the right purchase decisions and confident in the product. Well done DFS and Craig.

Really helpful, very good hospitality, all questions answered and was reassured with confirmation.

Promised 7 day delivery, still haven’t been told when delivery will take place and it’s been nearly 2 weeks. The people in the shop were friendly and helpful. The customer service after has been dreadful. Constantly told to wait 72 for updates for nothing to arrive after 72 hours and be told to wait another 72 hours.

Paid for the sofa in full and still no idea when it’s going to arrive.

Update: DFS have said it was for a cancelled order, this is because DFS cancelled the order and put on the same order again, when I said I would pay everything upfront. I think this shows the attention to detail

The salesman was very informative, gave us time to explore the show room and answered all of our questions.

We were greeted by smiling staff and looked after throughout our visit when we decided what we wanted everything was explained and professionally we were looked after by Andy if you go there ask for him he knows what he’s talking about

Excellent service by Andrew in the York
Store. Explained everything really well and ensured it was a very smooth process .
Very professional all round.

Lovely helpful staff.

Really welcoming, informative.

Eddy was a Very young nice polite man
Nothing was to much trouble for him
Good sales techniques