DialAFlight Reviews 15.330

Hannah at Dialaflight organised our flights and hotels on a fabulous visit to our daughter in NZ, stopping for 2 weeks in Vietnam on the outward trip, and Australia and Hong Kong on the return leg. It was a very personal and cost effective service, we felt very supported, and were extremely pleased with everything, and we can thoroughly recommend Dialaflight and especially Hannah.

Any travel company can be great when all goes well, it's when things are going wrong you find out how good they really are. Having had holidays booked through Dial A Flight during covid and recently traveling through Dubai with the conflict in the Middle East, I cannot express how glad I was that we had booked with them. Eric and Ashley were excellent, arranging and rearranging flights and I am sure if we had been booked with anyone else our holiday to Thailand would not have happened. We were grateful for their expertise and would highly recommend them to anyone booking holidays.

Ive been using Dial A Flight now more years than I care to remember. I first started using them just after my Dad passed away. He left me a little sum of money and I had always wanted to go Australia. I did not have a clue how to sort it out and what if any visas I would need. I contact Dial A Flight and spoke to a gentleman called Arthur Francis. He was incredible, sorting out everything for me. I could not wish for me. The accommodations he booked my wife and I into were top notch. Could not fault them what so ever. I have flown all over the world since then with Arthur and Dial A Flight, know that my accommodation and flights will be spot on. Taking all the worry and stress out of holidays. Every year now I contact Arthur, tell him when I want to go, roughly where I want to go and him comes back with a few options. From there I pick one or even mix and match. Perfect holidays made easy as far as I'm concerned.

I’ve booked afew trips with Dial a Flight over the last 15 years and always had a great experience but I recently booked a family trip to Vietnam with them and this was the first time booking with Dial a flight for quite some years. The service we received from Phoebe Harris was outstanding, Phoebe helped to package up a deal within our budget and has stayed in touch to make sure everything went smoothly. Phoebe’s is a credit to the company and we’ll definitely be in touch again to book our next holiday.

The flights were excellent and the price was competitive. The free upgrade to premium economy was an added bonus. Thanks for your help. Will definately use you again next time.

Fantastic service from start to finish. I always ask my Travel manager George for recommendations for holidays within parameters and he never fails to disappoint in finding the perfect get away. Once the holiday is booked the whole dial a flight team keep us updated throughout the process until departure. The local team(s) on the ground once you reach the destination also go above and beyond to make sure everything runs smoothly.

We booked a three week trip to South Africa to celebrate our 50th wedding anniversary.Ross Perks was very helpfull and due to the middle east problems our return flights were cancelled.Ross kept us fully informed throughout.After 6 weeks Ross contacted us and told us we would return to Scotland with British Airways.Without Ross and Dial-a Flight i hate to think of what might have happened.Ross also ensured i had assistance all the way.

Excellent service by professionals who know their business and act promptly. Well done.

Used this company twice. They are very friendly and helpful, because our trip was for a while we had to change a few things but nothing was a problem would definitely recommend them

We always use Wayne Bailey at Dial A Flight. His service is absolutely outstanding- he is not just helpful and responsive but also proactive. Over the years I have multiple examples of him contacting us to offer savings if we move travel by a day, letting us know he can get bargain upgrades and once seeing that he could get the same flights we’d booked were now cheaper in the BA sale he rebooked everything and returned hundreds of pounds to us. He is also really expert on which routes are best and always has hotel recommendations. Hugely appreciate all his help.

The wonderful service from these guys. My flight was cancelled in Vancouver due to a LUFTHANSA strike, used the emergency number it works a treat.Was out in touch with Corin then Michael their customer skills second to none.
My main contact George took over and sorted new flights, no fuss, just something that i thought did not exsist wonderful customer service.
The price i paid was competitive and great to deal with, YOU WILL NOT GET BETTER

This is the first time we have used DailAFlight, and wow, amazing service from Tommy Ellis - knowledgeable, efficient & friendly. Tommy helped us with a quick turnaround from a holiday that could no longer go ahead, to a lovely trip to the Carribean - made complicated with a big party. I would not hesitate to recommend or contact Tommy again for another holiday.

We have used Mason Edwards on a few occasions now and have always been very pleased with the high level of service we have received. We were very impressed a few weeks ago, in how quickly he found replacement flights that met all of our requirements after our ones via Doha were cancelled.

Outstanding recent trip to Japan. Fantastic flight price, great hotels, brilliant ideas and attention to detail. Helpful, thoughtful, responsive and fun - Dylan Delivers

Stacey Raynor has been supportive every step of the way! Very helpful and supportive. Will be booking with DialAFlight again 😀

From start to finish Niall was brilliant. Answering all my questions and re sending stuff I’d misplaced without issue. Would recommend and will use again.

Extremely knowledgeable and able to organise a bespoke safari and beach trip. Very flexible, friendly, and helpful in providing options particularly when let down by another travel company.

Ellis has handled our flights to and from Thailand every year superbly for many years, and will continue to do so, (including recent options for middle east rerouting). Ken and Sirinya.

They were excellent when we used to deal with Gary - they were our 'go to' company for booking our trips. Nothing was too much trouble. However, since dealing with Tammy things have gone downhill. Once they have your money, Customer Service is very poor. Also, we could have booked each of the individual components cheaper ourselves, particularly car hire.
You've lost a customer.

** Added after Dial a Flight reply**
How arrogant of Dial a Flight to question if a review is genuine just because it shows them in a negative light.

Just returned home from a 9 week adventure visiting Thailand, New Zealand, Australia and Borneo. Fantastic trip and made easier by Owen at Dial a Flight who arranged all of our international flights and a 3 night stay in Borneo visiting a wildlife resort. Would highly recommend Owen @ Dial a Flight if you are looking for a professional and supportive travel service.