I wish I had read these reviews before buying from this (highly search engine sponsored) retailer. My purchase changed overnight from "Multiple items in stock, Express Shipping 1-3 days, easy" to "So... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The staff at Cannington DigiDirect are fantastic -the young man who helped me when I was purchasing a new Canon RF 24-70 2.8L lens was incredibly helpful and professional. The store was immaculate and... Toon meer
Bedrijf heeft geantwoord
Purchased a Panasonic eneloop fast charger which comes with 4 x AA 2000mAh std eneloop batteries and I also purchased one pack of 4 x AAA 800mAH std eneloop batteries. Ordered online 6 July 2026... Toon meer
Bedrijf heeft geantwoord
No actual follow-up to initial receipt of my email. Obviously very busy people in store, so I can see why they don't rate more than 3 stars to online requests.or emails - just too busy. Finall... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your leading digital camera experts! digiDirect prides itself on price, range and service, covering a wide range of digital imaging needs.
Contactgegevens
34 Cosgrove Rd, 2136, South Strathfield, Australië
- 61287326400
- sales@digidirect.com.au
- www.digidirect.com.au
3,0
Gemiddeld
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 54% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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good communication through the phone to…
good communication through the phone to resolve my issue of out of stock, quick waiting time
8 juni 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Ken,
Thank you for your review!
Our team understands that stock issues can be frustrating, which is why we do our best to provide as much information as possible to our customers when they have questions.
If you ever need anything, please feel free to reach out again!
- Jess
Great to deal with.
Easy ordering, great price. Would definitely buy again. Delivery was speedy.
28 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Phil,
Thank you so much for your positive review!
We are happy to hear that you were able to get a great price and a speedy delivery.
Feel free to stop by again soon!
- Jess
Sigma EF 70 to 200 F2.8
I have been looking for an affordable 70 to 200 f2.8 to use for capturing event photography. I saw the sigma EF lens, and I am really happy with the description the quality of this lens, the warranty to give me piece of mind and how well the lese was and speed of delivery. Will defiantly use Digi direct in the future.
29 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Corey,
Thank you for shopping with us and for leaving a wonderful review!
We always want to offer the best prices on the highest quality gear for our customers. We take great pride in our level of service and always want to give our customers the peace of mind they are looking for.
We hope to see you again soon!
- Jess
Sale completed
21 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Alex,
Thank you for shopping with us! We are happy to hear you had a good experience.
- Jess
I was hesitant to order such expensive…
I was hesitant to order such expensive camera equipment through an online store. However my experience was amazing, the gear was significantly cheaper and the postage was quick. Zero issues and the communication was fantastic. DigiDirect will be my new go to camera gear retailer.
25 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Sean,
Thank you so much for giving us a chance!
We understand the hesitancy in trusting an online retailer with equipment as expensive as cameras and computers. Our team is dedicated to making sure that no matter the value of the order, every item is treated with care and arrives in a timely manner.
If you ever need anything in the future, please feel free to reach out again!
- Jess
Quick order turn around and quality…
Quick order turn around and quality brands
3 juni 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Joe,
Thank you so much for your review!
We are happy to hear that we were able to provide your order in a timely manner.
Here at digiDirect, we do our best to get quality gear into the hands of our customers with as much speed and care as possible.
We hope to see you again soon!
- Jess
Always agreat experience
25 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Kara,
Thank you so much for your review.
We are happy to hear that you have always had a great experience with our team.
If you ever need anything, please feel free to reach out!
- Jess
Very well priced lens
Very well priced lens, sent well packaged and quickly.
1 juni 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Simon,
We are so happy to hear you were able to get a great deal and receive your product in a timely manner.
We hope to see you again soon!
- Jess
Poor Experience
Ordered product 23/04/26, Australia Post received the order 21/05/26, delivered 25/05/26. This is more than one month from the initial order. During this period communications with digiDirect were less than forthcoming on availability and delivery. As I required the product for a progect I placed a new order for the same product with Camera-Warehouse 15/05/26 and received the product 18/05/26, also cheaper than digiDirect. I should have looked at the reviews for digiDirect prior to placing an order with them.
18 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Peter,
Thank you for taking the time to write us a review. We are so sorry to hear about the experience you had with us. Unfortunately, we don't keep all our items in stock and ready to go in our warehouse. We often have to order in items from suppliers which can take a few weeks to arrive, these are listed as Backorder on our website. If you could please reach out to us we would be more than happy to investigate what happened.
- Isobel
Recently purchased a pair of binoculars…
Recently purchased a pair of binoculars on-line. DigiDirect dispatched the binoculars via AusPost which they lost. Jess from DigiDirect was able to secure another pair free of charge even though the original pair have been lost with AusPost for 3 wks now. While picking up the replacement binoculars in DigiDirect's Parramatta store, I ended up buying a Nikon Coolpix P1100 largely due to DigiDirect's customer service and the great support provided by Gary while in store.
23 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Marilyn,
Thank you for your amazing review!
We understand that things can go wrong with orders, and our team does their best to try and make things right for our customers. We are so happy to hear that both the online and in-store teams were able to go above and beyond for you.
We hope to see you again soon!
- Jess
The website is really bad to use—often…
The website is really bad to use—often it doesn't show nearby stores and instead redirects to the wrong page.
21 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Guimeng,
We are sorry to hear about your experience. We are currently undergoing website maintenance, which has caused issues for our customers. We are hoping to have these issues fixed ASAP so we can provide a better experience for our customers.
- Jess
Frustrating online checkout
Frustrating online checkout and unhelpful customer service. I tried to purchase a Peak Design strap online to pick up at Melbourne CBD store. The checkout system glitched and wouldn't process the payment.
Website explicitly states under "Deliver to Local Store for Click & Collect" that if an item is out of stock locally, they will ship it to the selected store within 24–72 hours for pickup. However, when I contacted live chat, agent Reymark completely ignored their own website policy and just repeatedly stated that stock was only available in Brisbane and Bondi, showing a total lack of understanding of your company's own inter-store transfer service. Misleading website interface and poorly trained customer support.
19 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi,
We are so sorry to hear about your experience. We do try to transfer stock to the appropriate store when customers make Click and Collect orders for locations without available stock. We will speak to our team to ensure that they understand our processes.
We are also aware that there has been difficulty with our website recently, and our web team is in the process of having this fixed ASAP.
- Jess
Thomas was great with helping me when I…
Thomas was great with helping me when I made a mistake on my order, he was very quick and communicated so quickly and smoothly, I am very thankful!
28 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Ra.
Thank you for taking the time to write your review. We are happy to hear that Thomas was able to assist you with your order. Please do not hesitate to reach out if you need any further assistance.
-James
Streamlined web experience
Streamlined web experience, wide range of quality products at good prices with secure ordering and fast delivery...
21 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Tony.
Thank you for your review, and glad that you had a good experience with our website. We try our best to offer the best gear at competitive prices and have a wide variety as well. If you would like to make any purchases in the future, please do not hesitate to let us know.
-James
Antwoord van digiDirect
Hi Paul.
Thank you for your review, and we are glad you enjoyed your experience with us. If you are looking to make any purchases in the future, please do not hesitate to reach out to us.
-James
Excellent experience great prices
Excellent experience great prices, service and delivery. Would recommend 100%
13 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Dianne.
Thank you for taking the time to leave a review, and we appreciate your feedback. If you ever need further assistance, please let us know.
-James
As always great deals
As always, shop at DigiDirect Melbourne is a great pleasure, the staffs tried their best to give me best deals, couldn't thanks enough for their generous help throughout these years.
16 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Daniel,
Thank you so much for your review. We are so glad you had a great experience with our Melbourne store team, I have passed on your feedback to them to appreciate.
- Isobel
Competitive pricing & fast delivery
Competitive pricing & fast delivery
20 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi André.
Thank you for taking the time to write a review and we are glad you had a great experience with us. Please do not hesitate to reach out if you ever need further assistance.
-James
Order which involved 4 items arrived…
Order which involved 4 items arrived promptly. Having checked that the main items were available online and for click and collect, I felt reasonably comfortable that stock was on hand. Pricing was good, warranties registered and cashback approved by manufacturer. Tracking worked fine.
25 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Michael,
Thanks for writing us a review, we appreciate your feedback! If you ever need assistance please don't hesitate to reach out to our customer support team.
- Isobel
Ordered wrong parts
Ordered wrong parts. Called them within 20 min of ordering and they were helpful in updating order. Happy with the experience.
26 mei 2026
Review zonder uitnodiging
Antwoord van digiDirect
Hi Kim,
Thank you so much for taking the time to write us a review. We are so happy that you had a great experience with our online team. If you ever need any further assistance don't hesitate to reach out!
- Isobel
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