digiDirect Reviews 

Ordered, payed, but never came…
The assist team is not helping. I got one advice : just buy somewhere else

Tried them twice. Never again. Be very careful what is declared as in stock and can be delivered in 1-3 days and reality.
First time canon camera in stock, month before Xmas and ordered it…..e mail week later sorry not in stock and won’t be for 3 months. Fair enough these things happen

Ordered a canon lens and needed it quite urgently, paid the extra for quick delivery and sure enough, e mail 3 days later, sorry about that not in stock will be in a month, we think
No reply to e mails requesting refund
To be fair the person on chat was good and refunded but I won’t ever use again, be really careful what they claim is in stock. Not a scam, but boy it felt close to it!

Was told item was out of stock, and seeing as it was a gift, I requested a refund immediately. I sent three emails and was ignored each time. I left a message on there chat, and two days later got an email. It stated the item was now discontinued and unable to be supplied. I responded. Requested a refund. Again. Days later and still no refund, I received a chat response stating it was still out of stock and it would be another 3 weeks before any update. So which is it? Confusing huh? Their customer service is non existent and they are happy to take your money for items they don’t even have. Please please don’t order from these idiots.

I bought an item - they say 4/5 days delivery, weeks later nothing, no communication, you end up having to manage your own order if it comes at all.

I wish I had read these reviews before buying from this (highly search engine sponsored) retailer. My purchase changed overnight from "Multiple items in stock, Express Shipping 1-3 days, easy" to "Sorry, we need to restock, wait 4 weeks". This behaviour could be indicative of deceptive selling practices: in that the seller only orders items from their supplier after a customer purchases them. Got a buyer protection refund, never buying from them again. Avoid!

I had a very disappointing experience with digiDirect and would not recommend purchasing from them.

I ordered an expensive, high-end workstation and paid extra for express shipping, expecting prompt delivery, especially considering the value of the purchase. Instead, my order was repeatedly delayed, despite multiple assurances from customer service that it was being processed and would be dispatched shortly.

After numerous follow-ups and no meaningful progress, I decided to cancel the order. Customer service confirmed that my cancellation would be processed and that I would receive a refund within 2–3 business days.

Unfortunately, even the cancellation and refund have not been handled as promised. I have been left chasing my own money for an order that was never delivered.

What makes this particularly frustrating is the lack of accountability. Every time I contacted support, I received reassurances, but very little actual action.

Paying for express shipping only to experience delays, followed by further difficulties obtaining a refund, is completely unacceptable. Their customer service may be polite, but promises mean very little when they aren't followed through.

A frustrating and disappointing experience from start to finish.

I ordered a light and some sand bag weights for it. The lights got delivered but I never received the sand bag weights and digi direct does not respond to any contact. Absolutely shocking customer service. Will never use again. Not recommended.

I’m happy to recommend DigiDirect. I always check them first. They respond quickly to questions and are price competitive.

On 25 September 2026, I purchased an item online from DigiDirect. The website indicated that the item was in stock. After my payment was processed, I was informed that the item was actually sold out / out of stock.

I formally requested a full refund on 27 September 2026. I followed up with the seller again on 2 October 2026 and 6 October 2026 to cancel the order and secure my refund. The trader has completely stopped responding to my correspondence and has effectively disappeared, unlawfully withholding my funds for a product they cannot supply.

I had to follow up with the service team two times to have my order dispatched due to DigiDirect website failed to display items being out of stock during my purchase.
The most disappointing part was my interaction with online service team member Melody, her messages were not clearly constructed and when I clarified my understanding she arrogantly said "please read my message" and even sent screenshot of her messages back. After few exchanged messages she straight up ignored me and stopped replying. I hope she's not having a terrible day because this is not the quality I would expect from a service team member - arrogant, disrespectful and passively aggressive. I do not recommend DigiDirect due to their lack of professionalism and respect to customers.

Order 573650
Paid for a product they don't have in stock and can't supply.
Emails ignored and no refund received.
Only after posting this review did I get a response and a refund one month after attempted purchase.

Don't buy from this scam company. I got the following response despite an item being unavailable after making the payment. I have since sent two emails demanding a refund and threatening ACCC action however they have not yet replied for the last two days..they do not issue automatic refunds so if an item cannot be fulfilled by digitdirect then you will have to fight for your money back or raise a dispute with the ACCC.
This company has been fined $39k by ACCC for dodgy practices in the past. Stay away.

"I regret to inform you we have been given information from our supplier that xyz product is now discontinued and can't be fulfilled, we apologise for the inconvenience this has caused, if you would like to cancel your order or arrange credit for a future purchase please reply to inform us of your decision"

product was not in stock, only informed of this via email after order placed and paid for.
Waiting for 4 weeks now.
Another email to be told still out of stock.
I dunno whats going on with them, but its not good.

UPDATE (it gets worse, imo): the same day as I posted this review, I got a dispatch notification, and the product arrived 2 days later. Ok, I'll live with the month-long delay.

However, just now, I see they have replied to this review. I disagree with their claims in that reply. I don't see any mention of actual or potential shipping delays on the product page. I've just had another look to check, including every dropdown on the page. There is not one mention, or anything even remotely similar. I have screenshots.

I assumed incompetence, but I now believe this company is a sham.

On the 7th of Aug, I purchased a camera. Once the order was confirmed, I recieved an email saying it was out of stock and it would be delivered within 2-3 weeks. After 3 weeks had passed, and no communication on where it was, I sent an email asking for an ETA with no response. On the 1st of September, I was notified that the camera wouldnt arrive until late November. I requested a refund the next day, and after I sent multiple emails, I was told management needs to process it & would do so asap. Over 3 weeks later I havent received any communication about a refund. A lot of waiting when we thought we were getting a camera that week.
Definitely wont be shopping here again.
Edit: Adding my order number here as I emailed the email provided below a few weeks ago 559806

I would not recommend anyone deal with this company. They sold me something they didn't even have in stock and then said they would get stock in 4 weeks. Meanwhile during that 4 weeks I was bombarded by ads and different new deals for the same product from them that they apparently dont even have still. I was then told that they couldn't tell me when they would be getting more stock so I decided to just get a refund. It doesn't end there though, I will apparently have to wait up to 10 days for a refund for a product they never even had in stock. Seems like a total scam! Oh and Im still getting bombarded by their advertising. 100% will never give this company business again. Do yourself a favour and just stay away from them, you will regret it

Such a shit show of a company. I had placed an order for a mac mini in end of June 2026, at that time, it showed item is in stock. I I repeatedly received that the ETA is pushed for weeks at time and many times only after I followed and today (22nd September) they tell me that item is out of stock and they can no longer serve it. So either take the refund or take replacement with mac studio and pay $2500 extra. So they held my money for three months and basically said piss off. Never buying anything from them ever again, even if they give it for free!

Terrible online ordering - I ordered a Kobo over a month ago. It said it was awaiting stock but the website doesn't work properly to show you the estimated date, until you get an email once you've ordered and paid. I got an update email saying it would be 3-4 weeks until dispatch. It's now 4.5 weeks later with no update. Awful experience, would not recommend to anyone.

Be VERY wary of purchasing from this online store. The prices are competitive but I have waited more than 2 and a half months for items I paid for in full, including additonal express post, that are yet to be delivered. After more than 22 emails exchanged, they still haven't sent the items that they claim are in stock as they wait for a single item that is apparently on back order, although that wasn't visible on the website and my money was taken in full. Appalling follow up via email. Contradictory, barely legible messages. Total disregard for the inconvenience and loss of opportunity this has caused. I suggest you avoid them at all costs.

DO not buy online, I ordered over a month ago and items still not received, all items say available. Their T&Cs states they'll inform if any item has been delayed more than 3 days,t his didn't happen. When I call, I get a terrible excuse and a promise the manger will call me back, which never happens.

Purchased a few items online to do some marketing content; DigiDirect listed all items as available and shipping at 5-8 business days.
It has been two weeks without notification as to why multiple items haven't yet even been sent. I needed them for work and now won't have time to get it done. Would have been much better off shopping elsewhere.

DO NOT purchase from this company online. Lack of response, and slow times.