digiDirect Reviews 

Received my items quickly and my questions were answered promptly. Thank you 😊

Edit: Since posting the review, Digdirect got in contact, sent me the tax invoice and have explained that the missing parts of my order is because the items weren't in stock. They've also provided me with a $50 voucher. This is good catch up service and I'm thankful but it would have been nice not to be in this position in the first place.

I've bought items from Digidirect in the past and my experiences were fine. This time is different. I ordered a camera, lens, printer and heap of paper. I've received the camera, lens, and some of the paper. As for the printer and the rest of the paper, I have absolutely no idea what's happening. No one replies to emails, chatbot is hopeless and I've so far failed to get through on the phone line before COB. The lack of communication makes me very nervous and, as another customer observed, the confirmation of order email doesn't cut it as an invoice. I just wish I knew what was going on.

I ordered a BenQ ScreenBar Halo 2 with Wireless Controller and paid in full at checkout. Nothing on the product page indicated the item was out of stock. Almost a month later I was told it was on backorder, and that the supplier could not give any estimated availability date at all. I have twice asked in writing for the order to be cancelled and refunded, and have had no reply to either email. Taking full payment upfront for stock you do not actually have is the core issue here, and not responding to cancellation requests makes it considerably worse. Flagging backorder status clearly on the product page, and answering customer emails within a couple of days, would have made this a very different experience.

I cannot believe how horrible their online store/delays are.
I bought a defective product, and the same day it arrived, I organised to have it replaced with video evidence sent.
Their reply: “It’s working for us.”
They viewed the video I sent—three videos of the defect— and they are still carrying on with “it’s working for us.”
They are the worst when it comes to buying online.
My advice: deal with them in store; they are great in store face to face; otherwise, the hassles will pile up. I have spent over ten thousand dollars just over 10k At digidirect but never again.

Been asking the website for 3 days to send us a proper PDF of a tax invoice, all I've got is a silly email with a tax invoice number.... no good for ATO or Sony Cash Back. The online chatbot is awful and nobody ever gets back to you.

I ordered a tripod head which, when it arrived, I found to be faulty and unusable. The team at Digi-Direct assisted with a return of the faulty product and exchanged for a working model.
Very happy with the outcome and the service from Digi-Direct on this issue.

Easy to order, good communication, arrived quickly.

Lied online about product availability and then proceeded to make me wait 2 extra weeks for my order - no info on my extra $$$ for express

just left there to wait, no support - dead end! horrible service, horrible team, horrible help!

I went online and ordered and paid for ten expensive Canon ink cartridges of different colours. I was charged some $20 for post and handling, but I thought that spread over ten items that was OK. Only one cartridge arrived, with the rest on "back order". This was unsatisfactory to me so I negotiated a cancellation of the remaining order and a refund. All of this went OK, except that DigiDirect retained all the funds for postage and handling etc, meaning that it cost me about $20 to have one ink cartridge mailed. I won't do business with them again unless it is face to face.

Product was available at a good price and delivered quickly

The advice I received from the Parramatta store was helpful, before and after I bought the camera.

Purchased a Panasonic eneloop fast charger which comes with 4 x AA 2000mAh std eneloop batteries and I also purchased one pack of 4 x AAA 800mAH std eneloop batteries. Ordered online 6 July 2026 and received 8 July 2026.

After reading reviews I called digiDirect to confirm both items in stock. I had a problem ordering online so I called digiDirect again and spoke with sales rep Mel who processed the order and sent the order fulfilment to their Parramatta store.

Full marks to Mel and Parramatta store.

Fast, friendly and efficient

I don't usually leave negative reviews, but I feel I should warn others about my experience with DigiDirect.
I ordered a PIVO, but after three months it still hadn't arrived. Each time I contacted DigiDirect, I was told the delay was due to the supplier. However, they never answered my repeated question about why they continued advertising and selling the product if the supplier was clearly unable to provide it.
In the end, I had to request a refund. The whole experience was frustrating, time-consuming, and completely avoidable. Based on my experience, I wouldn't trust DigiDirect to accurately represent product availability.

I ordered a particularly obscure part (out of stock but expected in 2-3 weeks) and as the importer didn't come through they let me know every month what the status was. I eventually gave up 4minths later) and asked to cancel the order and refund the money which they did immediately. Top marks!

I don’t know what kind of cosmic joke DigiDirect thinks it’s running, but their online customer service is so catastrophically slow it feels like they’re communicating via carrier pigeon. Every single interaction was a nightmare. I’d send an email, wait… and wait… and WAIT… until I started questioning whether their support team had collectively wandered off into the wilderness to live among the wallabies.

Their website proudly screams “IN STOCK,” but apparently that means “in stock somewhere in a parallel universe,” because my order sat in limbo like a ghost haunting their warehouse. No updates. No communication. Nothing. Just silence so loud it could rupture an eardrum.

Trying to get a refund? Good luck. It’s like trying to extract water from a brick. Weeks of waiting, endless follow‑ups, and absolutely no urgency from their side. Every department I contacted seemed to be pointing fingers at each other like a dysfunctional family arguing at Christmas.

Click & Collect? Don’t even get me started. I arrived to pick up my order only to discover the staff had the same level of awareness as someone being asked about quantum physics for the first time. “Oh, your order isn’t ready.” Of course it isn’t. Why would it be? That would require competence.

The whole experience was so infuriating I genuinely started laughing like a maniac because it was either that or scream into the void. DigiDirect somehow managed to turn buying camera gear — something that should be exciting — into a soul‑draining endurance test.

If you value your time, your sanity, or the faintest shred of hope in humanity, avoid DigiDirect’s online store. I wouldn’t wish this experience on my worst enemy.

Very happy with the Nikon binoculars, good price with sales for a great product. Have been using them for whale watching as i live near beaches & lookout areas. Is awesome watching the whales through these binoculars. Live the good quality of the binoculars & glass protective caps for front & back with a good case & carry strap. Digidirect was really good to do buisness with. Kept well informed & delivery was fast.

Thank you Thomas Maure, Great customer service! I called with a question about my ordered, and the support team was prompt, professional, and friendly. Thomas Maure solved my issue on the very first call."

Arianne went out of her way to make sure the customer (me) was happy. Very impressed by the customer service. The rapid delivery time was a shock too.

Very happy customer here. I'll tell my friends.

Was good price, easy to order online and pick up in store within 24 hours.