digiDirect Reviews 

This is the second instance that payments weren't being taken by the website so I called in and had spoken with Mark A and went through doing a manual order over the phone and we went through allowed particulars to make sure everything was correct with my account,address was still correct and paid for express shipping 1 to 3 day delivery.I was then sent an email with an unofficial invoice of the purchase and My delivery address was wrong to the one in my account so I emailed support several times to amend the order address as it was going to an address i havnt lived at for 6 years and had used to open my Digidirect account.As I hadn't had a response via support So I rang and again had spoken to Mark A and I asked if the order had shipped as he had inputting my address incorrectly and he said he had copied and pasted my address but I said I had gone through in detail on the phone that I was no longer at that address and I asked why he got it wrong even though he had access to the system and shows my current billing and shipping address which he read back to me on the phone.I also spoke to another staff member chasing up any movements of my order as there hasn't been any more information on any updates and so I asked to speak to.someone higher and had been on hold for a total of 45 mins to try and rectify my problem.Jaya the supervisor was no more help than other staff at rectifying the mistake and after having been put on hold I still didn't get a definitive answer to my problem of having my order be delivered on time that I had paid for.3rd day after the order not only still didn't have an update after a few more emails to see it it was sent on as promised from the previous days conversation with Jaya the supervisor,my order had been sent via regular post and will now take a whole week in total to get to me.Why the hell am I being still being charged for express delivery still as my order in total will now take a week for my delivery to arrive.I still hadn't received an invoice for my order.Not only has this experience cost me quite a bit of money It left an unpleasant taste in my mouth and am bitterly disappointed in the lack of accountability by all staff involved

Ask yourself one question - are you ordering from digiDirect because you actually want to receive an item - if so, seriously consider ordering elsewhere.

Mark A, in support has so far been the ONLY thing worth congratulating DigiDirect on. We ordered 39 days ago, 37 days ago we were notifed the item would be delayed 3-4 weeks. after 37 days we reached out for support and left two support tickets overnight, one via the useless chatbot, the other direct to the support email. I tried again at 38 days via chat during business hours and I was passed to Mark A, who informed us that there had been an error and if I had not of reached out approximately 0 F#2ks would have been given by DigiDirect. Hopefully our package arrives in great condition within 2 to 3 days. Can't say I'll be holding my breath.

The product is good, arrived on time, satisfy with the customer service

I have made several calls to digiDirect over the past few days as I purchased a camera and I needed accessories. Their customer service is excellent from assisting me with delivery - I purchased my camera and it arrived from Sydney to Brisbane the next day to assisting me with product availability on stock I was interested in purchasing. I have spoken to various customer service agents and every one of them has been professional without any dramas. I have been very impressed and hence I have taken the time to write my thoughts because DigiDirect are worth it. Thankyou

Great service. Extremely helpful sales guy. Made the experience of buying a new camera that much better. Also gave me sound and thoughtful advice re the most appropriate SD card

Great range of products and they were very quick to process by order and have it posted out for delivery.

I ordered a Fujifilm XC 16-50mm OIS f/3.5-5.6 lens (No Box version). The order was processed quickly, and shipping was fast, which I appreciated.
However, I was a little disappointed with the packaging. The lens arrived in a cardboard parcel with minimal cushioning and protection. I'm not sure why it wasn't placed in a small box with some bubble wrap for extra protection. Thankfully, the lens arrived without any damage.
Another thing worth mentioning is that the product photos showed a black lens, but the lens I received was silver. It would be great if this was clearly stated in the listing before purchase to avoid any confusion.
Overall, the item arrived safely and the service was fast, but there is definitely room for improvement in the packaging and product description.

Nikon Binoculars were well priced and they were delivered quickly

absolutely disgraceful experience, This place is a middleman for retailers and wholesalers, they take your money and then keep it for weeks without releasing the items. this is twice this has happened to my orders, and will be reporting them to the ACCC. should not be allowed to operate.

Pleasant and helpful salesperson. Provided all the answers to my questions about the product. Walked in with a query and walked out happy with a good deal on the in-stock product. That's the way to a pleasant purchase.

Customer communications was amazing! really helpfull and quickly to fix my problem.

digiDirect usually have the best prices. Queries are answered quickly and shipping is fast.

Amazing to see young staff members enthusiastic, helpful and genuinely interested in their job and helping customers. Quite rare in Melbourne these days, to receive such good customer service, so it was shocking in the first instance. Darcy was great.

As Said Good communication. They let me know when stock was in of the printer I wanted.

Reymrks helps me a lot. I just broke my lens, and I am in a hurry to collect the items. Reymark helps me contacting different staff and finally solve my problem quickly.

False advertising which led me to buy supporting accessories

I love DigiDirect Sydney. I have made many purchases over the years, from big things like cameras to odd small items like SD cards etc. Maz is always a pleasure to deal with. Cheers.

After looking at phones for months, I ordered a phone online during EOFY sales. The listed sale price was good. The order went through fine, received the invoice. Disregarded other sales and bought a screen protector/case for the phone. After the weekend I received an email saying the price was an error and a refund was made. Error? Sounds like false advertising to me! When I called I was told it was a system error. I will never do business with them again. Now I missed other sales and have to figure out what to do with this case and screen protector for a phone I can no longer afford.