Arrived with in a couple of days of ordering, well packaged, good job as the outer box was quite damaged, hopefully everything works ok. Won’t know as bought for my sons birthday in a couple of weeks... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic service all round From ease of navigating the website to next day free uk delivery. Would recommend to anyone looking to buy audio equipment. Well done to all the team
Bedrijf heeft geantwoord
Fantastic product at a fantastic price. The quickest delivery Ive ever had. Ordered products around lunch time and had them delivered just after breakfast the following day. Will definitely place a... Toon meer
Bedrijf heeft geantwoord
I initially contacted Digitalis customer services, for advice on the upgrades to the Pro-Ject E1.2 turntable and what active speakers would make a good match, as an entry level system. They we... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Digitalis Direct
Geschreven door het bedrijf
Established in 2005, Digitalis Direct are an electronics retailer based in Romford, Essex. Specialising in Audio and TV equipment.
Brands you can expect
Digitalis are Authorised retailers for top brands including Audio Technica, Audiolab, Avtex, Dali, Edifier, Maxview, Q Acoustics, Quad, QED, Vision Plus, Wharfedale and many more.
Best Prices and Unrivalled Customer Service
Digitalis aim to ensure purchasing Hi-Fi and AV equipment remains pleasurable throughout the whole experience and we pride ourselves on our commitment to give the best possible prices, backed by unbeatable customer service, with everything shipped from our UK based headquarters the same day if purchased by 3pm Monday to Friday (excluding Bank Holidays).
No Hassle Returns
All products purchased from our website come with a 30 day money back guarantee for peace of mind, and are backed by full manufacturer warranty.
Our 'money back' guarantee is in addition to your statutory rights as our refund period is 30 days instead of the UK standard of 14 days, another great reason to choose us.
With Digitalis Direct you can be assured of a first class service from purchase to receipt and beyond!
Contactgegevens
Unit A2 Seedbed Centre Davidson Way, rm7 0az, Romford, Verenigd Koninkrijk
- 01708 763623
- graham@digitalisdirect.co.uk
- www.digitalisdirect.com
4,9
Uitstekend
602 reviews
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Excellent product, price and customer service. Recommended.
Item was at a great price and delivered very promptly. In addition, communication from company regarding delivery and a follow up enquiry I had was timely and very helpful- I couldn't fault the experience and will certainly recommend and use again.
15 december 2025
Antwoord van Digitalis Direct
Thank you for your review Kevin! We're glad you had a pleasant experience shopping with us. We look forward to serving you again!
Fantastic Service and products
100% recommend using Digitalis Direct. I purchased a turntable & speakers in early December as a Christmas present. I made the order late one afternoon and they both arrived by DPD the following day, which was very impressive.
On Christmas day it was apparent there was a problem with the speakers, turntable was fine. I messaged the company on Boxing day to report the fault. The customer service was fantastic, Julie was extremely helpful and replied the following day, she offered advice on how to test the speakers, which was unsuccessful, so she arranged for the speakers to be returned. Once they confirmed they were infact faulty a new pair was sent out and I received them the following day. I will definitely be purchasing from this company again and recommend to all.
Great company and great service! Many thanks.
8 januari 2026
Review zonder uitnodiging
Antwoord van Digitalis Direct
Thank you for your review! We strive to make sure all our customers are satisfied so we're glad we were able to act quickly so you got your replacement speakers and were able to get back to enjoying your records!
Great deal
Great deal. Great shopper experience . Very fast delivery.Great customer support team. Highly recommend.
5 januari 2026
Antwoord van Digitalis Direct
Thank you for your review Nial! We're glad you are satisfied with our service!
My experience was not and is not Great!
My experience was not and is not Great!
The item I recieved does not look nothing like the picture nor the description provided.
I have tried to contact the company for a refund without success so I’m still waiting.
Do not buy from this company
16 december 2025
Antwoord van Digitalis Direct
Hi Joanne,
Firstly, we are sorry you have experienced this issue. We take problems like this very seriously and always reply promptly to refund requests.
Upon investigating your issue, we have found no correspondence from yourself in our system. However, now you have brought the issue to our attention, we will act accordingly and be in contact with you in due course.
We are a professional company which has been trading for 20 years, with customer care at the heart of our operation and would never, under any circumstance, wrongly withhold or ignore a request for a refund.
Our team will be in contact to deal with your query shortly.
- Liam
Excellent product purchased
Excellent product purchased, very prompt delivery. Would highly recommend
31 december 2025
Antwoord van Digitalis Direct
Thank you for your review Paul!
Service and price
The price of the record turntable and Edifier speakers was very competitive but before purchasing I telephoned Digitalis as I had some questions. They were great and couldn't have been more helpful. I definitely will be using them again when the need arises.
30 december 2025
Antwoord van Digitalis Direct
Thank you for your review Alan! We're glad you had a great experience with us. We look forward to serving you again soon!
Antwoord van Digitalis Direct
Thank you for your review Alesha!
Antwoord van Digitalis Direct
Thank you for your review Andrew!
Antwoord van Digitalis Direct
Thank you for your review Nick!
Antwoord van Digitalis Direct
Thank you for your review Robert!
Another great little Independent shop…
Another great little Independent shop we will continue to use. After delivery hiccups that were no fault of their own- they were so helpful and friendly sorted everything out resent sent items quickly and gave us a 5% discount. Will not hesitate to recommend them to anyone.
5 december 2025
Antwoord van Digitalis Direct
Thank you for your review Janet! We are sorry you experienced issues with our courier but glad you got your order and are satisfied with our service. We look forward to serving you again!
Overjoyed with my new record player and speaker. Fantastic experience all-round.
Ordered the Audio-Technica LP60XBT Turntable + Edifier D12 Black Bluetooth Speaker Package and I was “blown away” by this duo. It was so easy to set up with clear instructions and plays SO nicely. I did a lot of research and was so pleased to find Digitalis, who also delivered with next day DPD. A great all-round experience!
17 december 2025
Antwoord van Digitalis Direct
Thank you for your review James! We're really happy that you are pleased with your order and hope you can continue enjoying your music for years to come!
Excellent super speedy delivery and…
Excellent super speedy delivery and great quality products
14 december 2025
Antwoord van Digitalis Direct
Thank you for your review Roy!
Amazing service
great service from Peter who was informative and even got the product shipped on the same day after making the order 10 mins later he called to say in's on route! amazing service!
19 december 2025
Review zonder uitnodiging
Antwoord van Digitalis Direct
Thank you for your review! We like to keep our customers informed with the status of their orders so they know exactly when and how quickly they will receive it!
I bought a pair of Kanto Ora 4 speakers…
I bought a pair of Kanto Ora 4 speakers from Digitalis Direct earlier this year. Kanto have a great reputation and the speakers performed faultlessly until a couple of weeks ago when they developed a fault. I sent them back to Digitalis who had them examined. I got a call yesterday saying that they were going to be replaced with a brand new pair. Considering how close we are to Christmas I was very pleased to receive them at lunch time today.
The service from Digitalis Direct has been excellent and I am delighted!!
18 december 2025
Review zonder uitnodiging
Antwoord van Digitalis Direct
Thank you for your review Nick! When one of our customers experiences a problem with their order, we make it our priority to get their problem fixed straight away, especially at this time of year because we know how significant Christmas, and it's disruptions, can be! We're glad we were able to help you and hope you have a nice Christmas!
Fast efficient and kept informed about…
Fast efficient and kept informed about delivery every step of the way
11 december 2025
Antwoord van Digitalis Direct
Thank you for your review Mark!
Great speedy delivery for a great item…
Great speedy delivery for a great item at great price
27 november 2025
Antwoord van Digitalis Direct
Thank you for your review Paul!
Extremely fast delivery and all boxes…
Extremely fast delivery and all boxes delivered free of damage and as described on site. Set up and all working perfectly. Great service.
12 december 2025
Antwoord van Digitalis Direct
Than k you for your review Kevin! We're glad we were able to offer you a great service!
I ordered a product from Digitalis
I ordered a product from Digitalis Direct via Amazon. Unfortunately, the courier lost the item during transit, but Digitalis Direct swiftly sent a replacement for no extra charge. Moreover, Digitalis Direct was quick to respond to my messages, and were friendly and helpful throughout our communications.
28 november 2025
Review zonder uitnodiging
Antwoord van Digitalis Direct
Thank you for your review Fiona! We're sorry that you experienced an issue with our courier. We're glad that we could help you with your issue and get you a replacement with you in time for Christmas!
Great from start to finish
Great product and amazing sound quality at this price point. Digitalis themselves were great and very responsive to any questions. Only downside is the courier company who even though instructions were loaded onto the app as I didn’t want £340 worth of audio equipment left on the doorstep, still just left the parcel on the doorstep but this should not reflect on the seller
12 december 2025
Antwoord van Digitalis Direct
Thank you for your review Leonardo! We're glad you're enjoying your order and we have raised your concerns with DPD to make sure that situations like this do not happen.
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