Digitalis Direct Reviews 

602
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Arrived with in a couple of days of ordering, well packaged, good job as the outer box was quite damaged, hopefully everything works ok. Won’t know as bought for my sons birthday in a couple of weeks... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic service all round From ease of navigating the website to next day free uk delivery. Would recommend to anyone looking to buy audio equipment. Well done to all the team

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic product at a fantastic price. The quickest delivery Ive ever had. Ordered products around lunch time and had them delivered just after breakfast the following day. Will definitely place a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I initially contacted Digitalis customer services, for advice on the upgrades to the Pro-Ject E1.2 turntable and what active speakers would make a good match, as an entry level system. They we... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Elektronicawinkel
  2. ook in
  3. Hifi-winkel
  4. Stereowinkel

Over Digitalis Direct

Geschreven door het bedrijf

Established in 2005, Digitalis Direct are an electronics retailer based in Romford, Essex. Specialising in Audio and TV equipment.

Brands you can expect

Digitalis are Authorised retailers for top brands including Audio Technica, Audiolab, Avtex, Dali, Edifier, Maxview, Q Acoustics, Quad, QED, Vision Plus, Wharfedale and many more.

Best Prices and Unrivalled Customer Service

Digitalis aim to ensure purchasing Hi-Fi and AV equipment remains pleasurable throughout the whole experience and we pride ourselves on our commitment to give the best possible prices, backed by unbeatable customer service, with everything shipped from our UK based headquarters the same day if purchased by 3pm Monday to Friday (excluding Bank Holidays).

No Hassle Returns

All products purchased from our website come with a 30 day money back guarantee for peace of mind, and are backed by full manufacturer warranty.

Our 'money back' guarantee is in addition to your statutory rights as our refund period is 30 days instead of the UK standard of 14 days, another great reason to choose us.

With Digitalis Direct you can be assured of a first class service from purchase to receipt and beyond!


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

602 reviews

5 sterren
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4,9

Alle reviews

(602)

171 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. Many thanks for your excellent response and delivery. Thanks to Pete.

12 december 2025
Logo Digitalis Direct

Antwoord van Digitalis Direct

Thank you for your review Rod!

Beoordeeld met 5 van de 5 sterren

Easy to order. Vision plus WiFi router

Easy to order. Item not in stock straight away but the company kept in touch with me and it was delivered in time as promised. Great piece of kit for our motorhome and a good price. Happy customer.

17 november 2025
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Antwoord van Digitalis Direct

Thank you for your review Lisa! We're sorry your order was out of stock originally but hope you enjoy your mobile WiFi system!

Beoordeeld met 5 van de 5 sterren

Great Experience

Superb service, professional and attentive. The staff helped me through the decision process and set up.

10 december 2025
Review zonder uitnodiging
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Antwoord van Digitalis Direct

Thank you for your review Iris! Our customer support team are always here to help anyone through what can be a difficult decision when deciding what is right for you. We're glad we could help!

Beoordeeld met 5 van de 5 sterren

I had an issue with my Dali Katch G2…

I had an issue with my Dali Katch G2 which had suddenly stopped working. Having contacted them their response was immediate with the information I needed in order for me to get the speaker working again. Very impressed with their customer service and happy to give them a much deserved five stars 👍

10 december 2025
Review zonder uitnodiging
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Antwoord van Digitalis Direct

Thank you for your review! When a product has an issue, we are always quick to respond and get you back up and listening as soon as possible. We're glad we could help and hope you enjoy your speaker!

Beoordeeld met 5 van de 5 sterren

Amazing customer support

We ordered an Audi-technica turntable in June. It arrived really quickly. However in December the tone arm stopped making contact with the record. I contact Digitalis directly who have been fantastic. They tried troubleshooting initially which did not resolve the issue. As a result they have just sent out a replacement turntable. No quibbles or trying to avoid this. Julie you have been fantastic. Thank you.

8 december 2025
Review zonder uitnodiging
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Antwoord van Digitalis Direct

Thank you for your review Dave! When an issue occurs with your purchase, we always act quickly to make sure it is sorted with as little fuss for you as possible. We're glad we were able to help you!

Beoordeeld met 5 van de 5 sterren

Fantastic

Fantastic, arrived very quickly

4 december 2025
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Antwoord van Digitalis Direct

Thank you for your review Joanne!

Beoordeeld met 5 van de 5 sterren

Ordered Friday morning delivered…

Ordered Friday morning delivered Saturday afternoon! Easy tracking and a one hour time window provided so knew exactly when it was arriving

28 november 2025
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Antwoord van Digitalis Direct

Thank you for your review! We use DPD and Royal Mail as our courier partners so you can be assured of a high quality delivery with free next working day delivery!

Beoordeeld met 5 van de 5 sterren

Custom Order? No Problem!

I needed custom lengths of QED XT25 cable with Airloc terminations, which wasn’t listed as an option on the website. After calling Digitalis, Liam went above and beyond to make it happen. His willingness to help, attention to detail, and genuinely friendly approach were outstanding.

Despite it being almost 3:45pm, he personally ensured my order was made up and dispatched the same day for next-day delivery. That level of dedication is rare.

Absolutely exceptional service from Digitalis.

27 november 2025
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Antwoord van Digitalis Direct

Thank you for your review Omar! When we receive any request from our customers we always go above and beyond to satisfy their requests.

Despite the difficulty to fulfil your order in the short amount of time we had, we still got it out on that nights collection as we know exactly what it's like when you just want to get to started with your project!

We're glad we were able to help you and look forward to serving you again!

Beoordeeld met 5 van de 5 sterren

Really great service

Really great service - called up to ask a few questions before placing an order and nothing was a problem. Arrived super quick and well packaged

27 november 2025
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Antwoord van Digitalis Direct

Thank you for your review! Glad we could settle your queries!

Beoordeeld met 5 van de 5 sterren

Exceptional customer service.

I ordered Dali speakers and cable from Digitalis that were despatched promptly, but unfortunately there was a problem with DPD and delivery was delayed. I contacted Digtalis and they made every effort to resolve the problem with DPD whist keeping me informed as to progress. I now have my speakers and am very pleased with them. I wouldn’t hesitate to buy from them again.

22 november 2025
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Antwoord van Digitalis Direct

Thank you for your review! We apologise for the delay with DPD but glad you are now enjoying your DALI speakers and QED cables!

Beoordeeld met 5 van de 5 sterren

Digitalis Direct Highly recommend

I ordered a Steepletone Houston. It arrived quickly but when it was taken out of the box. It was faulty.
I emailed Digitais requesting a return and refund. They answered quickly and a return was organised with no fuss and received my refund the next day.
I would have no hesitation in shopping with Digitalis Direct again. And I would highly recommend them.

8 november 2025
Logo Digitalis Direct

Antwoord van Digitalis Direct

Thank you for your review Andrea! We're sorry you received a faulty product but we are glad our service was of a high enough service for you not to lose confidence in us and want to want to shop with us again!

Beoordeeld met 5 van de 5 sterren

Good customer service

Turntable and speakers I ordered from Digitalis were a good price and arrived promptly. Sadly courier threw them over my 6ft gate. Rung Digitalis and they were very good. Agreed that I could return and they would replace. This was all done quickly with the minimum of fuss. Good company to deal with

22 november 2025
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Antwoord van Digitalis Direct

Thank you for your review Nicola! We're sorry that the courier was careless with your order, we take matters like this very serious and always make amends with our customers before raising the issue with our courier services. We thank you for your patience and glad we were able to sort your problem!

Beoordeeld met 5 van de 5 sterren

Item I purchased exactly as described…

Item I purchased exactly as described by Peter. Easy to set up through Bluetooth. Item arrived exactly as advised. My many thanks to Peter and everyone at Digitalisdirect.

20 november 2025
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Antwoord van Digitalis Direct

Thank you for your review Alec! We're glad you like your order and appreciate your kind words!

Beoordeeld met 5 van de 5 sterren

Great Service

Ordered midday
Arrived less than 24 hrs later
Well packaged
Easy to set up

17 november 2025
Logo Digitalis Direct

Antwoord van Digitalis Direct

Thank you for your review Mark!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Ordered one evening and arrived the next.
I didn’t get a tracking number so I emailed them. They phoned me back straight away and sent me the tracking number.
Will definitely use again.
Thank you.

18 november 2025
Review zonder uitnodiging
Logo Digitalis Direct

Antwoord van Digitalis Direct

Thank you for the review! We're sorry there was an issue with the tracking number but glad that we were able to still provide great customer service!

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