Dillard's Reviews 

I went here yesterday and the salesman in the shoe shoe department was trying to pick up on a customer? The whole time ignoring me. I was shopping for shoes for a wedding.Your stupidly as a salesman lost you a sale? 200 dollar sale. 😆

I bought a Polo v-neck shirt a few months ago. I wore it about 5 times n washed it the same. It must be a bad shirt bc it has holes in it already. Im very unhappy with the quality of the shirt.

Due to an extreme family emergency, I ran over on the return window for an expensive dress for my daughter‘s upcoming wedding. Not only were they rude and unsympathetic, they would not budge whatsoever, not even with a store credit. Of course the dress was still in the packaging with the tags attached. I will stick with Nordstrom‘s from now on! They have exceptional customer service with an excellent return policy and understand that sometimes life happens.

Ordered expensive earrings one had a bad clasp and I lost it while wearing it the first time. They refused to do an exchange for me. Do not recommend shopping there!

I had a horrible experience with Rosa this afternoon, July 4, 2026. I'm not going to waste my time explaining. Other stores are just as good and have kind and caring personnel.

Very strict return policy mean costumer service
Innocent human mistake they sent back my entire order cuz 1 day late pls b aware or don't buy there so u shouldn't have this experience!!!

I was shopping in Dillard's store #719 at the Stonebriare mall, and had the most wonderful experience in Lingerie department. I was assisted by two wonderful representatives, Irina and Lyuba. Not only they helped me to make a selection according to my needs, but also taught me about a proper fitting and gave me many useful tips. Thank you, ladies, for your great work! Five stars to each one of them.

I have been a lifelong fan of Dillards, but they lost me as a customer today. They have decided to close the Plus Size Women’s Department!!! The clerk showed me the tiny area that now held a few racks of Plus Size clothes, and I felt like I was entering The Little House on the Prairie. As a matter of fact, almost all of the clothing for women was dresses and they were mostly long, with flouncy ruffles. I guess they have gone political on us and decided to put us in our place! Anyway, I am so offended by this that I will not return to any of their stores. I visited both the Barton Creek Mall Dillards in Austin, Texas and the Lakeway, Texas Dillards and both are following that same pattern. They are clearly showing us that they do not value women and especially larger women as customers.

Dillards return policy is more stingy than other retailers. Policy states that returns must be within 30 days, but that meter starts running on the day you place your online order. If the order isn’t shipped to you for several days and the order takes several days in transit, then you have more like a couple weeks to return an item. Also, returns are 9.95 per package. I waited to receive all my orders before mailing return to avoid multiple package charges. Unfortunately because of delivery delays I then got stuck with an item because it missed the “30 day” return window.

I purchased approximately $350 in dresses for graduation and returned them 8 days outside the return window. During that period, I was recovering from pneumonia, completing final exams, and attending my graduation. Because I do not live near a Dillard's store, I had to return the items by mail.

Customers should be aware that Dillard's 30-day return window is calculated from the date of the order rather than the date the merchandise is received, which can further reduce the amount of time available for returns when shipping is involved. Dillard's also does not offer exchanges, leaving customers with limited options if a return falls outside the policy.

What was most disappointing was my experience with customer service. During my first call, the representative did not ask for my name, order number, email address, or any other information about my purchase or circumstances before telling me that nothing could be done. Although Dillard's return policy states that some exceptions may arise, customer service declined to make any exception in my case despite the circumstances.

The items were unworn and returned in good condition. Given that the return was only 8 days outside the window and involved approximately $350 in merchandise, I had hoped for more consideration. Customers should be aware that exceptions may not be granted even when there are documented health issues and other significant life events involved, and that customer service may not fully review individual situations before making a decision.

My order was canceled three times, including after I used a different payment card. Customer service could not explain the reason and repeatedly advised me to call. Customers who cannot easily communicate by phone were given no meaningful written assistance. Very disappointing experience.

I want to say that I am appreciative of Kate who works in cosmetics or women wear. Kate noticed that I was kinda trying to figure out something, and asked, can I help you with something; I said yes, "I'm trying to get an order from the third floor, but, I told her my ankle was bothering me and I didn't want to take the escalator or the elevator. Kate decided to go up to the third floor to get my order. Wow! What customer service!!! Thank you again Kate. Kate is an asset to Dillard's, valuable employee.

Thanks to this store I was able to buy a watch that I really wanted and that was out of stock here in France.
The cost of bringing her over was too expensive, but it was worth it.
The item is as described, well protected and well presented (with a Dillard's bag, as if I had gone shopping in the store).
Thank you Dillard's.

Atrocious experience. I ordered Mahjong tile racks. I received a folding chair. What do they have in common? I don't know. So now it's my responsibility to lug this heavy, unwieldy chair to the post office to return. I do not have a car so this is a big problem. When I called customer service, there was no offer to make anything right. Not a free replacement, not a discount code, nothing. The only thing they said is that they will not give me a refund till they receive the chair. My first and absolutely my LAST purchase from Dillards. Do NOT order.

I am extremely frustrated with my recent experience. I placed an order and immediately noticed that duplicate items were added to my cart. I called customer service right away simply asking to have the duplicates removed.Instead of helping me fix the mistake, the agent completely canceled my entire order. They never explained to me that my refund would not be available right away, nor did they warn me that the original items would be removed from the system. Now, my money is completely tied up, and the items I actually wanted are no longer showing up as available.To make matters worse, I spoke with a manager about this issue, and they were incredibly rude and completely unprofessional. They showed zero empathy or willingness to fix a mistake caused by their own agent. I am now stuck without my money and without my items. Avoid ordering from here if you expect decent customer service.

I placed an order a couple of days ago, I received a confirmation email and almost immediately afterwards another cancellation one. However, the money is withheld and it will be so for 10-14 days, they told me! Since they are the ones that cancelled the order, this is a very bad policy on behalf of them!

Give Hunter a raise at cottonwood mall in the fragrance section she was amazing and very helpful.

To begin with , we've been shopping at Dillards for quite some time, but for the last few times at your Dillard's lynnhaven store 171 in virginia beach, has been anything but pleasant, what a disgrace this store has become, and speaking from a Males point of view, this store should not have their female employees prancing around with breast popping out of their attire,it could have been lingerie, my wife and I usually go to the EsteeLauder counter, but unfortunately we just happen to see this lady for the second time in your perfume dept, I guess she looked possibly 40ish, short in statue,my wife ask who this lady was and they said she is a Representative for a perfume brand, and that the Store Manager sees her all the time,and she always dresses like this,and never calls her boss, because she's close friends with the Business Manager,this is absolutely pitiful, WILL NOT PATRONIZE THIS STORE AGAIN.
Thank you.

If I could give Dillard’s zero stars I would. Twice my order was delivered to the wrong address and Dillards would do absolutely nothing to make it right. They told me it is not their responsibility and to take it up with my credit card. Really?! You have to be a really crappy company to handle this kind of an issue that way. I value my money so I will no longer risk losing it by placing another slap-shod order with Dillard’s. Their customer service is a joke!!