Dillard's Reviews 

I recently purchased several perfumes through Dillard’s online store, expecting the same level of service I usually receive when shopping in person. Unfortunately, my experience was very disappointing. One of the reasons I often shop at department stores is the added value of receiving fragrance samples, which allows me to try out new scents before committing to a full bottle. This time, despite spending a significant amount, not a single sample was included in my order.

It feels like a missed opportunity for both the customer and the store—samples help us discover new favorites and often lead to future purchases. I expected better from Dillard’s, especially given its reputation for customer care. I hope the company reconsiders this practice for online orders, as it leaves loyal customers like me feeling undervalued.

First time and the last time I ever order from Dillards. The return policy is not only confusing, but it's the worst I've ever seen from a retailer. They won't do price adjustments either. You have to return the item and then repurchase it to get the new price. My expensive swimsuit tops arrived in a mangled box. The box was inside of a shipping bag and when I pulled it out, the swim tops fell right onto the floor because the box was so badly damaged. I've spoken to two different customer service reps about other issues with my order. Both times I felt like I was talking to someone who just rolled out of bed. Both reps were not friendly at all. Their tone was rude and they sounded very bothered. I'm going to my local store to get a refund. That should be interesting. I won't be ordering from them again.

Bought a bottle of Chanel Allure sport extreme and sprayed it on and it smelled like alcohol,didn’t last for not even 10 min and nobody smelled it on me. Didn’t want to give up so I sprayed it on my wife and son and the same thing happened so I ordered a bottle from Chanel to compare and it was totally different even the box color was lighter and barcode was darker and cologne last 5 hours or more.. so I called Dillard’s and let them know that I was disappointed in the product and I think it’s fake and they told me they can’t do nothing about it because I opened it and just hung up in my face before I could even say another word smh…this place is selling fake cologne I will never buy anything else from them ever…shitty business

I ordered something this past Monday and was told it would be here Friday. Also told the shipping would be FedEx Ground.

It’s now Saturday and it was not delivered—today is the expected delivery date with USPS, who can’t even tell me where the package is or when it will be delivered. Neither can Dillard’s customer service and the agent was rude.

I’ve ordered from them multiple times and had a good experience. Obviously they don’t care anymore and ruined my birthday.

TLDR: Dillard's incorrectly processed our refund to store credit instead of back to our credit card as per store policy. They refuse to correct their mistake and waste a bunch of our time in the process. Currently out $400.

We made an online order from Dillard's and paid with credit card via Apple Pay. We decided to return the item while within the valid return window, expecting a refund to our original form of payment less fees. Instead, we received a gift card containing store credit. Our return email explicitly states that a refund will be sent to our original form of payment, so this is clearly an error on Dillard's part.

Customer service advises that a gift card was sent because they were "unable to process a refund to Apple Pay." They state that the standard procedure for this would be for the customer to dispute the charge with their bank in order to process the refund. We proceed as suggested and Dillard's blocks the dispute, citing the provided store credit as the reason.

We contact customer service again, they advise us to dispute the charge again as "this is their standard process, and this time they've left clear instructions on our file to process the dispute correctly." We reopen the dispute and Dillard's blocks the dispute yet again for the same reason. The "senior manager" who looked into our issue for us and provided his phone number for future contact does not respond to or return calls. Thus far, this merchant has done nothing but waste our time and steal $400 from us.

Shopped at downtown summerlin Dillards store in the shoe department. I am not kidding, 90% of the shoes that were for sale either at a mark down or new were all return items. They soles were black with dirt. Asked the sales lady and she informed me they now have a
“machine” to clean bottoms of shoes for $7.00 each. I could not believe the disgusting and dirty bottoms of most shoes. Since when do they sell return shoes for a “discount” price, and not even discuss any of this with the customer. I will NEVER shop there again. How absurd!!!! Scam!!!

Do they think the public will accept this horrible practice of selling return shoes (from somewhere, who knows where they came from) for a $10.00 discount.

Please either don’t shop there or inspect the shoes well esp bottoms.

Quality of item is impeccable. BedStu crossbody. Delivery is horrible. Was told delivery for 7/30 and 8/1 which never delivered. Then finally it arrived 8/2. FedEx had no humans to talk to and Dillard said they could do nothing until 8/5. Never again, will I order from Dillard.

I bought a Alex Marie / Antonio Melany is a soiree sandal that I wear it 2 hours and the leather start to pill off when I bring it to the store the answer I received this is old I don’t understand what mean a sandal this expensive you expect to keep in your wear drop for occasion you wear it one time and star to ruins which not the expectation paying for those expensive shoes or footwear not worth what you pay for it I expect a better response to the situation if you don’t stand behind the item you sale and put a higher price to sale it and the answer was not expect any way if you ask me to trash it after that I lift it to the associate to do that on my behalf because I don’t like to keep trash on my closet . Don’t buy from Dillard store bags or shoes are poorly made don’t let them fool you by those box and wrapping paper and Italian’s brands names is not worse it, all made in china .

Extremely poor and combative customer service. Do not order online items from them unless you want to be scammed out of your hard earned money. They are money hungry. I have been ordering from them for years but will not be returning as a customer. Find somewhere else to buy and secure your purchase with a peace of mind.

Dillards by The Galleria Houston Texas sales trash for overpriced amounts. It's sad when people have worked for an establishment for so long that they get comfortable and forget the purpose they were hired in the first place which is customer service not to become a form of oppression. In preparation of preparing to travel six hours for my mother's funeral my pure leather hand bag from Portland Leather strap broke and the only location I knew that I could get one immediately was Dillards who carries Patricia Nash leather bags. The day of purchase the associate that checked me out was only concerned about my form of payment cash or card,,,,, she didn't inspect the handbag and neither did I. I discovered the bag was not going to be accommodating as it appeared to be fake leather and was not large enough to carry all my necessary items. Long story short I took the bag back and the store manager Eddie; the same one who refused to refund the charges for the Aerotex shoes that developed a hole in one shoe but not the other appears and listens to all the peoples stories about the bag looking like it had been used. What it looked like could have been there when I purchased it being that no one cared to inspect it upon purchase. Yet four associates played a part in assumptions not to refund me my money clearly not concerned about the fact that they did not see the condition of this bag upon purchase to say it had been used. The associate asks for my contact information to have another manager to call me yet the police calls me instead asking for my location which is clearly a violation of my privacy rights. I never authorized her to share my contact details with the police. Employees will do anything to appear to be the greatest employee. Don't purchase any large priced items from this place unless you get a clear inner/overstand of their assumptions/not policy upon return. As far as policy goes I was in alignment with policy. I "assume" the associates get extra stipends by refusing to refund money exchange merchandise as this is the second that this has happened to me in less than six months.

I didn't like them not honoring a sale price 4 days after purchase. I didn't call because it was the weekend. They're no Nordstrom that's for sure.

I placed an order for a pair of sandals. Once l received my sandals in the mail. I opened the box and noticed when you get a pair of shoes that the tissue has been touched several times due to allowing customers to try the shoes on. So, disappointing how l was for Dillard's to send me a pair shoes that had been tried on over and over in your shoes. So, l called and explained to the young lady about it. She asked me would l like to return them and l said yes with a new part where the tissue paper has not been used. Of course, l received another pair l opened the box the same thing. By now l am truly upset. I called once and explained. Why would you think anyone would want a pair of shoes that you know that has been tried on many times with many feets. If l try on lipstick and buy some you wouldn't sale me the tester lipstick that would be so dissatisfied. I couldn't get no hotter than l already was. So, l told her l will return the shoes to the shoe.

terrible customer service. They charge a restocking fee for dresses ordered to the store!

TERRIBLE customer service. Bought an expensive free people shirt and it started unraveling at the hem. You can clearly see the mis-stitching. They refused to just even exchange the shirt. Buyer BEWARE. Check all stitching before buying. They do not back their products.

I don't think I'll buy anything from Dillards again. I made an online purchase of several items, but one of them didn't fit, so I returned it via postal mail. It's been 20 days and they haven't received the package. That's what they told me on my first call. I went to the postal mail to ask about my package and if they scanned it, but they didn't scan it when it was sent to where it was going, and the problem is mine. They don't plan on returning my money, and they did charge me $10 for the return label. Complete thieves, Dillards.

This is about Dillard's citicard call center. I had a Dillard's amex. Several months back, Dillard's sent a new mastercard to me and then proceeded to ruin my credit. This is was done by call center employees and their contacts in Tipton County Tn. This is what they did.
Issue a card that I didn't request
The card couldn't be activated. Call center didn't recognize that card number
Gang member in TC put a fraudulent charge on the card
The bill for this fraud was stolen by TC
Then my credit dinged

My credit was intentionally ruined by sending a card I didn't request that was never activated. Dillard's put a fraud charge on the card and then reported me for failure to pay.

Racist Company they don't hold their employees accountable for their actions i will never shop there again i hope they bankrupt

The worse experience buying at the store at Carolina mall Dillars ordering my wedding suit took 2 weeks plus 3 weeks to get it and another week to fixed do not recommend this place plus the people who work at this place even worse seems like they own this place and they don want to work

No semblance of customer service pertaining to an online order. They have lost a loyal customer. Petty, unhelpful and fraudulent. Charging for expedited shipping, website quoting different dates than customer service. Buyer beware. We will be shopping elsewhere for holiday clothes for our kids.

I had my short hair trimmed, colored, and a few highlights added. The total cost was $250.00. This fee is outrageous for the services I received. I will never recommend nor return to your salon in Lexington,KY