Dillard's Reviews 

I tried to buy foundation at the Dior counter. Plenty of sales people in the department milling around and gossiping. Finally got the attention of young man who tried to help, but they were out of product with no close in stock matches either. He did offer to order but I'm not interested in waiting 2 weeks, for a product I wanted now. I can get it overnight from Amazon with free shopping.This store has disappointed many times before. I live in Kirtland, but will continue to go out of my way to shop at Beachwood, Saks. The employees/management are not helping this store in Mentor to keep the doors open. Also, the outside of the entrance sidewalk is covered in goose droppings...it wouldn't take much to have the maintenance department hose this off each morning. Even Penney's does this. I don't think it will be long before we leave adios to Dillards.

Went into store to look and buy baby carriage. Placed order ($1700). Clerk (Martha) ordered wrong item. upon getting email, called and informed store. Was told by Nina, in cust service order cancelled, but wait for email with cancellation. Called 2 additional times, was told to wait. Now got confirmation that (cancelled order) shipped. Contacted by CC to stop payment. Would rate as 0 for customer service.

I walked around top floor at rivergate store in Madison 10 minutes looking to pay for a pair of bear foot socks. No one to take my money. Was planning on buying a few to put up for Christmas next year. No one working

Ordered 3 pairs of the same shoe to see sizes. Tried to return two of them and they wont except the return, stating they are used. They are running a scam if they cant sell a product.

Never shopping with them again. This is crazy. My family was sick for over a month. I printed a return for 2 dresses within days of receiving it. I accidentally didn't send it out until past the return window. They returned the dresses to me and will not give me a refund. So upsetting. I shop from Saks, Nordstrom, Neiman Marcus & Macy's all the time. Gave Dillard's a try and they are awful. If they care to fix this and do the right thing, the order number is 739524776. They were never worn and this is CLEAR because there is an attached ribbon that wraps around and through the entire dress.

I was looking for Beach attire for my daughters wedding and Habiba offered exceptional service!
She was helpful it getting sizes, making sure the fitting room was cleaned and comfortable and finding unique pieces as well! I will most definitely shop at Dillards regularly! Laura C.

I'm a male lost in the fragrance department. Shopping for Christmas gifts. Ignored until Sandra approached. She made my tour so enjoyable I purchased far more perfumes than I had intended. It was an enjoyable experience. And I have returned several times after on the weekends. Sandra is truly a gift when dealing with customers. I'm a Dillard's fan now. I've stopped ordering now I purchase from Dillard's. You're blessed to have employees like Sandra in your Lubbock store. I just wanted to say thank for the great service. You are free to check my purchases they exceed $2000.00

I had purchased a pair of compression socks on 2/27 at the North Star mall for 18.00. I had realized there was a hole in them. I live near Rollings oaks mall so today i took them back with the original receipt to customer service and was told by a woman mgr., African American woman in her 30's with long nails, she questioned me because I didnt have the original tags on the socks. I said I have the original receipt. She was annoyed with me as she was interrupted to help me. This woman told me i needed to return these socks to North Star Mall, as I had purchased them there. She was not nice and need s to work on her customer service skills. I will not be going back to that Dilliards again. This was at 1:00pm today.

I bought a carriage and I didn't open the box and I returned it,
They sent it back and said we don't do returns on open boxes, I DID NOT OPEN THE BOX,
Looks like they want to make money on all items so they open the box and they say you opened it,
The customer service was terrible 😑
WHAT A SCAM!!

I ordered boots for xmas present. I never received order, dillards did not care, never returned call and i had to fight with them disputing on my us bank card to get refunded

BUYER BEWARE!! It’s truly sad that I had to give DILLARDS even one star. They don’t deserve any!!! Google please change that. Do not buy from this retailer. They don’t deserve to be in business based on their atrocious customer service and return policy. My backstory is I received two MacKensie Childs tea kettles as gifts. One teapot was the 2 QT size purchased through Dillards online in December ‘24. I also received the same item in a 3 QT size that I opted to keep. The tea kettle from Dillards wasn’t gifted to me until my birthday in January. I wrote a letter to Dillards explaining my dilemma and simply asked for a credit or exchange towards a different MacKensie Childs item. As this was a gift, I was not aware of the 30-day return policy and I missed the return window by about a week and that includes shipping to/from.

NOTE… I was NOT looking for a refund. To most people who read this…an exchange or credit sounds logical and simple enough. Dillards is not losing any money by doing this. I mailed the tea kettle back insured mail with the receipt in the original packaging to their online processing center. Approximately 1 week later the tea kettle was returned to the purchaser stating that the return passed their 30 day return policy. Calls were made up the Dillards chain of command including Dillards chairman who would not take the call but a big shout out to his admin who was the only normal person I spoke to. She referred us to Andrea Valentine who is their contact for customer complaints and well… I will just end my story there. I have never seen a retailer operate in the manner they do. I would be very curious to know what their interview process is like because I need to understand why anyone would choose to work for a company that is so bad to its customers. The same customers that ultimately keep them in business. From my experience in contacting several members of the Dillards management, their team is NOT customer centric and their interaction is almost robotic and scripted. I have read so many customer complaints with similar experiences and this entire experience has been eye opening. DO NOT BUY FROM DILLARDS! There are so many better retailers available that carry the same merchandise.

DO NOT PURCHASE FROM HERE! They claim to be “luxury hotel quality” , but they are far from it !!!!! I washed my daughter’s comforter once, followed all the instructions, washed it cold separately and tumble dried on low and it is all beaded !!! Customer service told me they stand on their 30 day return policy from the date of purchase. It took almost 2 weeks to get it, she used it when we redid her room, I put it in the wash after a few uses, and now it is destroyed. They refuse to replace the item. Buyer beware !

Ehhh... I've stopped using Dillard's because they charge a shipping fee to get items and then, if you have to return anything, they ding you again. Macy's & Nordy's have free shipping both ways (and in the case of Macy's, enough brick & mortar stores to allow purchases to be conveniently returned in person). Hard pass on Dillard's.

I often check companies that I'm not familiar with on Trustpilot but rarely follow through if the reviews are not good. I'm not quite sure why but I decided to take a risk despite Dillard's 1.5 star rating and I'm so happy I did. The shoes I ordered were perfect, the price was considerably better than anywhere else (usually a red flag for me), delivery was quick and packaging was excellent. I'm glad I took a chance and wanted to point out to others that satisfaction can be had with Dillard's!

Ordered a sports coat in my size that was on sale but did not fit and was non-returnable. Since I badly needed this , or an item like this, I said I would gladly pay more for something I could use. Was told that was not possible. Now, why would a business have a policy to cut themselves out of a bigger sale? My first time to have this experience at Dillards, and makes me wonder if I should shop elsewhere in the future as this kind of thinking makes no sense and likely translates into other policies I might want to avoid.

I always get excellent customer service at Dillards
They answer the phone!!! Hello this is so rare these days
And they are always super helpful wether it be customer service or when I call a physical store
I believe it needs to be mentioned.
Bravo Dillards 👏🏼👏🏼

I ordered Christmas mugs and only received half of order and they are dragging out an investigation and basically calling me a liar for $7.50. The first person I spoke with was condescending and so was the manager. This is why I don't shop at Dillards! I am going to tell the person that gave me the gift card to NEVER GIVE ME A DILLARD'S GIFT CARD AGAIN, its not worth the hassle!!! Everything looks like its for an old lady... Even if I was an old lady I wouldn't shop there!! No service and not competitively priced merchandise. I can go to Macy's or Nordstrom and find service and better merchandise and lower prices.

I inadvertently ordered some items that I did not realize were non-returnable. Rather than be up-front and mark the web pages with the words, "Final Sale", Dillard's buries the info in their return policy which states that items reduced more than 65% from original price are not returnable. That requires the customer to be paying attention to original vs sales price and calculate the discount. Dillards does note in the shopping cart that the item is non-returnable, but if you are ordering from a phone, you may not see that. Unfortunately, I did not see that note. As soon as I realized what happened, I called Dillards, but they refused to help - stating over and over again that the info was there. Admittedly, I missed it, but the items had not even shipped yet (although labels had been created). I asked them to accept the items as a return because I was still calling fairly early in the process, but they did not agree to that either. They insisted that I had plenty of notice about the non-returnable items. I disagree. Had Dillards used the words "FINAL SALE" right on the shopping page (as do all other retailers), I would not have made the mistake. Burying it in the small print in the shopping cart is a sneaky practice.

I don't live in a region where there is a Dillards store, so I have very little recourse, except to write this review.

A couple years ago, I had ordered some dresses, tried them on and returned them. The process was simple. So, I thought I would give Dillards another try. Things did not work out at all this time. I'm very disappointed in the Customer Service. I will no longer consider Dillards as an option and will share my experience with others.

It's no wonder Dillards has a 1.5 Star review from the Better Business Bureau, Trust Pilot, Consumer Affairs, Reviews.io and others.

Extremely dissapointed , i placed an order of $300 + i never received it , i contacted them to send me my refund back they are refusing, no proof of delivery nothing i had to contact BBB, my bank to open a dispute, im reporting them everywhere possible im not losing that $300+ thats it

this was absolutely ridiculous. My and my friend were trying on outfits and needed a dressing room. We checked the ones that were right by us and walked inside. A worker screamed that there were no rooms available when me and my friend clearly saw a room. The worker continued to let other customers in. Me and my friend finally got in a dressing room in a different section. As we were changing the worker knocked on our door practically yelling at us for not listening. We don’t know what we did and all we wanted was to try on our clothes. This is absolutely ridiculous.throughout the rest of our shopping she kept giving us dirty looks.