Dillard's Reviews 

Ordered online. Capri pants and a tee shirt. When I looked at the reviews for Dillards,I saw that so many people were complaining about their order not being delivered. They were mostly disappointed with the company that did the shipping. My order shipped by USPS and arrived within a week. Loved the clothes and will be ordering from them again.

I purchased New Year gifts from this store ( 900$ order amount ), but my experience has been a nightmare. After receiving a "Delivered" notification, I found that nothing was delivered to me. When I contacted customer support, they insisted the package had been delivered to my home. However, a few days later, I discovered that the items had been delivered to my neighbor instead.

By the time I finally got the package, I no longer needed the items and initiated a return. It's been over a month since I sent the items back, but I still haven’t received my refund. Despite the return label confirming they received my package, the store claims otherwise and refuses to investigate further.

This is unacceptable and feels like a scam. I strongly recommend avoiding this store and taking your business elsewhere.

I have recently been to the Dillard's Spanish Fort location multiple times and shopped in most depts due to the holidays and sales. In addition, I have lived in the area approx. 23 years and shopped there regularly. On recent multiple visits, I've had to speak with the managers due to pricing issues and inquiries. My experiences with the store manager, Sandra and another manager, Valerie, were less than pleasant and very unprofessional. I will not detail every contact with them, but for example on one visit I suggest a refresher course in the basics of good customer service and priority the customers inquiries should take above completing tasks such as mark downs. The store manager may need to rethink the example she is setting for the employees she is supervising. If she treated me with little regard and common courtesy, she is no doubt doing it to other customers and employees under her supervision. She did confirm this was her first management position, but unfortunately this doesn't excuse the lack of simple customer basics the one would expect. If it weren't for the great sales associates at this location. I may shop in Mobile.
I do not often write reviews, hardly ever, but I felt the need due to the continued treatment over multiple visits, multiple chances and offenses collectively by these two managers. Thank you for addressing this issue that will improve quality service and the customer experience, which, I have no doubt, will affect the overall rating (not just mine) of a "1/2" for this Dillard's Spanish Fort, Al. location.

Order number 0735217092 . $180 bottle of Sauvage . An empty box arrived via Fedex . Wife called Dillard’s and they’re blaming fedex . Dillard’s will not replace the stolen item therefore we’re out of $180 and my Christmas gift . Thanks Dillard’s and Merry Christmas !

I ordered a gift card on December 14th for my sister-in-law, she never got it. I called after Christmas (Thursday) and they said they would send a new gift card Overnight FedEx and I would receive a tracking number. It’s Saturday, I have not received a tracking number and the gift card has not been sent yet. I called and it’s apparently on his way.

Went to Dillards today waited because the door said opens at 11:00 got there a quarter till, parking lot full everyone on the inside. They act like they don’t want you to know when they open, just turned around and left…so aggravating.

As part of for the course I had another get shopping experience at Dillards. The following sales representatives made my shopping day spectacular. The following employees deserve special recognition:
1. Jen
2. Merengue
3. Farida

The aforementioned sales representatives were extremely professional, transparent and efficient

The sales representatives offered appropriate and precise recommendations on style, fit and cost

The sales representatives were cognizant of Dillards merchandise that would be comfortable and suitable for my style

The sales representatives personal attire was professional, impressive and conducive in gaining customer confidence.

i got a threatening letter they would close my account if i did not update my physical address....why do you need to threaten a card holder for over 20 years...then the lady on the phone, answer after updating,, was rude when i mentioned i was not happy with the letter. you dont really have any benefits from being a cardholder anyway, Nordstroms gives notes, Macy gives extra discounts with using their card...so i should probally just cancel it anyway...your big thing is 10% off for a day...give us a break...that aint a deal...

Do not shop at Willow Bend Dillard's Plano Texas. They will lie to you. The sales representative told me that there will be a discount of 10%. I bought $500 worth of stuffs and there was no discount. She did not scan the coupon that goes with the temporary credit card. I have closed my account and do not ever want to shop here again. The sales rep did not know anything about the product and she will lie to you in so many ways from the free gifts to the discount of opening of a credit card. All she did was trying to push you to buy the products. Too bad, I would buy another $1000 worth of merchandises.

Horrible customer service. Managers have no power to override a system error. We had a daily shopping pass for 10% off. The system would not take it. Their only solution was to have us call card services tomorrow and come back the next day to get items that they would put on hold. The entire crew up wasted 2 hours of my time. I will never shop at dillards again!

NO MERCHANDISE SENT ON ORDER #2769..... but charge of $94.35 is on my charge card!!*#*!
SHAME ON DILLARDS FOR NOT BLOCKING A SCAM IN THEIR NAME!!!*@*!

Bought glasses online , they were used one of arms were loose and bent .. and came out of case with dust all on them .. could have been a display pair … do not buy from Dillard’s they’ve been getting a lot of backlash for a reason . Returned immediately waiting for a refund !

I have ordered from Dilliards multiple times for my son. I ordered a pair of Steve Madden Loafers for homecoming, once I realized they were not going to arrive in time (as I later found out they were being shipped directly from Steve Madden, not Dilliards, I placed a separate order directly with Steve Madden and got my shoes well before the ones from Dilliards arrived. I contacted Dilliards when I saw that they still hadn’t shipped, to cancel the order. I was told that even though they weren’t shipped yet, since they were coming from the manufacturer then I would have to wait until I received them and then return them. I am a breast cancer patient, finding the time and energy to drive 20 minutes into town to make a return is not easy for me. The shoes did eventually arrive, later than planned, and we already had a different pair of shoes so the box got set down in another room and forgotten about as I have been very busy driving an hour every day for radiation treatments plus I have major brain fog. I am having a better day today and remembered the shoes and tried to make a return. I was told that despite everything, it falls outside of their strict 30 day return policy and there is nothing they can do. I spoke with 3 different people today and they all stated the same. They are willing to make exceptions over the holidays and extend their return policy to 60 days, but not willing for a loyal customer that is battling cancer. This is such a disgusting disgrace and Dilliards should be ashamed of themself. They will never get my business again and I really hope that anyone reading this that is, has, or knows someone that’s going through cancer, doesn’t do business with them either.

I bought a pair of UGG two weeks ago at Dillards in store. I just went to wear them today and walked about 50 feet when the strap broke. So I packaged them back up and took them into the store to exchange. I was told because I had them on my feet ,they were unable to exchange or return them. And there was nothing they could do. I paid $150 for shoes that unable to wear. They told me to contact ugg.com. Which I did. They told me since it was a third-party that they were unable to help me as well… So I told the lady that works at Dillards to please try to help me since she could tell that I did not wear these but a few minutes. She absolutely would do nothing for me… So I have $150 pair of shoes that have a strap broke that’s barely worn and I have to throw them away. …. we are faithful customers to dealers, but we no longer will be. And I hope this reaches a lot of people. Buyer beware… If you put the shoes on your feet to try them on or walk around she said they can never be returned no matter how damaged they are. …,

Never shipped the item for which I was charged 658.52 Euros. When presented with the facts - that the package weighs less than it should weigh with the missing item inside their customer support service effectively told me to take a hike and start dispute via card company. I was not prepared to receive such a treatment from the department store I used to shop at and liked. Very sad how things have been deteriorating in once successful US corporation.

I purchased a pair of womens Donald Pliner shoes on 11/1/2024 at 6pm. I quickly tried the Drew pump on, as I have the Drew pump in navy but sizes can vary from shoe to shoe.

Neither I nor the sales woman looked at the bottom of the shoes, Why would I? As my experience has been that they check the bottom of the shoes as you purchase it, to see if the sizes match, and if there is any signs of wear on the soles of the shoes.

Much to my surprise, when I opened the shoe box and looked at the bottom of the shoe the next day ( not even 24hrs later) I noticed that the shoes had definitely been worn!!!

I went back to the Post Oak / Houston Galleria location ( where I purchased them) and handed them the shoes in the box, with the receipt and told them why I was returning them…as it was rather obvious that someone had worn them,

Well, the young guy at the register stated that “ they are worn and you will need to get a due bill/ gift card? “

For what? I am not taking a gift card for something that I never had on my feet except for trying them on in the store. It was their problem for not checking the shoes before they allowed the previous client to return them.
There was a receipt from another client in the shoebox-complete with credit card information
This went to the Shoe Department Manager, assistant Store manager as well as the actual store Manager.
Although the actual word “ lying” was never said directly to me… this was their assumption. The assistant manager actually asked me “ Why did I not look at the bottom of the shoes before I purchased them?

Because THAT IS NOT MY RESPONSIBILITY!
Talk about trying to lay the blame on the client for the shortcomings of your employees.

Long story short I called Chase Credit Services on the spot- to start the process of getting this removed from my card. He actually overheard some of the conversations with said managers, and he was rather surprised

No, I will never shop @any Dillard’s again. Nordstrom, Macy’s and a host of our retailers try their best to work with you, but not Dillards.

My name nihad yacoub I bought a shoe Clark’s brand for comfort in 9/29/24 to take with me in my trip to turkey I wear it one day all day start pealing I put it in my luggage to bring back I came back 2 week’s ago I went to Dillard’s
To take it back the assistant maneger was very rude resisted to take it back I have the recipe then I told her I need the corporate number I talk to them they said to go back and talk to the manager Avery day I go they say he is not there the place in wiregrass mall in Tampa Florida I went back again they said they can’t tell me when he be there but they will send him e mail I had the worst experience ever no matter what I called Clark they say dillards should take it back and contact Clark’s

Worst return policy that I have ever heard and no signs in the store told that one has only 3 days to return clearance items. 3 DAYS!! Even if the item is in the same condition and still has tags and has never been worn. Seriously? I will never buy shoes from Dillard's again. Also, the formal dresses are made to fit women who are 6-feet-tall (which is less than 2 percent of the female population). Either they are making all their dresses for dudes now or the makers don't know how to use a tape measure. Petite dresses might fit a woman who is 5'8" but definitely not a woman who is under...should fit women 5'2" and under.

This would absolutely be a huge zero stars if it were allowed.

To William Dillard CEO: you should absolutely be reading these reviews of an amazing store that once was…….

I ordered school clothes for my daughter and received three out of the four outfits. I never received the other items.
However, the packages show in an email that they were delivered. I spoke to a customer service representative and was told that they can’t resend me the product or give me a refund because it’s past the allotted time. Since their records show that it was delivered they are completely washing their hands of it and telling me to go to the credit card company and have them refund me. I told the manager that I wasn’t going to have my credit card company refund me when it was Dillards mistake. I am sure that they have resold what they said they sent to me plus stole my money!!!!!!!!! This is really unacceptable customer service - the worst I have encountered ever! It should actually be called customer DISSERVICE Because they weren’t helpful at all, and they are literally thieves, stealing my money and others as well as you can see in other reviews.
I have been a patient and loyal customer of Dillards. This was the last time I will ever Give them a penny of my money. I Will never ever shop there again and I suggest if you’re reading this heed my warning. There are so many other amazing stores out there to give a try. After this message is done I am making any communication from Dillards go into my spam file.

Reviewing Dillards store in the Woodlands, Texas.

I Walked in the first set of doors at 753pm to make a quick return and there was an employee that was locking the bottom of door next to me and she said they were "closed." I showed her the time of 753 on my phone and told her it was not 8pm yet. She looked awkward and caught off guard that I brought up this fact, and she said "we are closing now." So I said, "ok so you close BEFORE 8pm." She yammered on about having to lock the door and avoided what I said. It was obvious that she was in a rush to get out of there.
What's unfortunate is that my whole transaction would've taken less than five minutes and I would've been out of the store before their closing time. It's a shame how poor Dillard's customer service has become. Disappointing that the store does not honor its operating hours that are advertised. Management:
She was a thin, older-looking woman with frizzy brunette hair and heavy makeup and it was at the entrance next to JCPenny. I hope you check the cameras and timing to verify this interaction. I'd give zero stars if I could. Instead of returning one item, I will be returning my entire purchase.