Direct Accident Management Ltd Reviews 

Thanks so much to everyone at the garage who helped me through everything at every stage. Dams were great with helping me with any questions I had along the way at every stage.

Fantastic customer service they dealt with everything smoothly no complaints

Fast, reliable service to manage my accident. Taking away the headache of the administration side of claiming. very satisfied. Saves, time and money. Brilliant App, Thank you.

Always go through your insurance, never use this company. Having been recommended this company by a "friend" after a drunk driver crashed into our parked car whilst we were in bed, we are now being asked to provide full disclosure all all, and I mean all, financial details from lawyers in Liverpool as we now may be liable for hire car costs.
This is far from the hassle free service we were promised in the beginning as we are now feeling like we are in the wrong and having to defend ourselves.
DO NOT USE THIS COMPANY

Very poor customer service. Car hire charges are unreal. 400+ per day is a joke. Never trust them. Please read all reviews before contacting them.

The company has been dealing with my claim for almost a year. At the beginning of the hire I was informed that I would have the car until the claim had been settled. The company collected the car without informing me, with my expensive personal belongings inside the car. Despite being advised by their workers that I have an extension on the car. They left me stranded after work when it was raining with no way of getting home.

Absolutely terrible and unprofessional experience! Even when I phone and emailed the manager I have had no response, despite severely attempts.

Had an accident in July 2018 (non fault). I appointed Direct Accident and I wish I had not. The garage which did the repair is their agent (refers clients to them). Direct Accident then paid their invoice following repairs. 15 months later, car break downs, it was towed to Jaguar who said, it was poor repair. Cost to me approx £1500 and they won't accept fault despite being provided all evidence. I was left with no car for 3 weeks. I wish I had not used these clowns.

Fantastic service.. Friendly driver.. Great customer service.. My claim was hassle free handled so quickly.. Would definitely recommend 😊

Received a car from a young gentleman named Martin in Wolverhampton on 21/08/2019. Car was clean and delivered on time. He had great customer service skills and was very polite! . He is an asset to dams Solihull and I would recommend direct accident management to anybody!

Extremely happy , they where informative and professional, I would highly recommend these and would use again

Very professional company, dealt with my claim very quickly & got me a hire car out within a few days. Claim went smoothly & there was never any hassle. Great company to have dealt with & will recommend highly!

very easy to deal with great response very helpful

Amazing company & very helpful & very fast responses!

Poor experience with Direct Accident Management. They were quick in getting me to sign the papers to get the hire vehicle but once the claim is processed and the 14 days cooling off period is gone they won't return calls or emails. My vehicle has been with the garage for 3 weeks and we had to collect it before it was repaired as parts have not yet arrived and the vehicle provided was unsuitable for our needs. Our vehicle was ok to drive so can't understand why they wanted to provide a hire vehicle for so long. Also, hire vehicle was delivered late, it was dirty and with lots of visible damage on the alloys and scratches on the side of the vehicle.
Dealing with Bond Turner which are the solicitors they use is another issue which requires a separate review. Not happy with the service and I would advice anyone to NOT use Dams and deal with the third party insurance company if it is a non fault accident.

TERRIBLE EXPERIANCE, nobody answers the phone, they charge ridiculous amounts of money for hire cars that got delivered in such a disgusting manner. Very poor customer services and lack of trained staff.
STAY AWAY AT ALL COSTS.............
STAY AWAY! STAY AWAY! STAY AWAY

Had my first dealings with Direct Accident as a repair bodyshop recently and they were first class. Ross the rep was very helpful and informative and the whole process went very smoothly,literally could not fault it-thank you.

Done my first job with Dams and all I can say is fantastic,from dealing with there rep Ross, everything he said happened as he said and I will be dealing with them again in the future, Fantastic company

Totally disgusted with how I have been spoken to had to twice send in all the info received letters saying all done and going to court in September now back to square one asking for 14 months bank statements etc utter shambles !!!!!! And the solicitors were appointed by direct accident management at the time of the accident !!!!

Brilliant company to deal with. The hire cars are all brand new aswel. Professional customer service (Debbie). Can't fault them. Will definitely recommend