Kindertons Reviews 4.245

Absolute cowboys, they rang me after speaking to a woman who had hit my car and said they believed I was the non fault driver and that they would take me on as a client. Spent so much time on the phone with them, filling in forms and doing sketches because they were “so sure” I had a claim. Put me in touch with injury solicitors etc. to then today just turn around and tell me to contact my own insurance to make a claim - when they’d told me all along to not speak to insurance and to only deal with them. Absolute cowboys, don’t waste your time on them. Ultimately want you to do all the work for them, told me a few days ago to go into businesses and see if I could retrieve CCTV footage for them! Jokers.

It’s more 3.5 than 3 star

On the phone, they are exemplary but I had to complete the Accident Report Form three times online (sending to three different personnel/dept) and drive my damaged car to the repair garage myself even though I was told it would be collected.

We were really pleased with the whole process with Kindertons, all people handling the claim very pleasant and helpful, including Wesley Harrison who delivered the hire car to us and collected it afterwards.

This company has been great with me from the very fist call. Immediately sorted a hire car. We got a nearly new golf gti which was a nice surprise. Whenever I called I was greeted by a pleasant member of staff that was very helpful. All settled within 2.5 weeks

As soon as possible a line of businesses that are progressing the claim.

Top-notch company, really helpful and help me with my insurance claim to get things coming along quicker very much appreciated

Kindertons handled my non-fault accident claim professionally and efficiently. They arranged a replacement vehicle quickly and kept me informed throughout the process. The team was responsive and supportive — I didn’t have to chase anyone. Highly recommend their accident management service.

Fantastic service with Kindertons from start to finish. They dealt with my accident very efficiently and kept me informed all the way through. Arrangement of hire car while my own car was in for repairs was quickly arranged and I was really impressed with how polite, friendly and super efficient everybody I dealt with was. Special mention to Laura-Jayne right at the end of the process!

If I could give Kindertons zero stars for their incompetence I would, you've been warned. I challenge them to dispute my review, ref. No. 1684026 .. Neil

Great service from start to finish.
Appropriate, like for like hire car provided efficiently and on time by Shane, and I was kept up to date on the progress of repairs to our car throughout by Karen.
As the no fault party, the complete process was handled and dealt with very professionally, which alleviated the inconvenience always associated with these matters.
Thank you for your assistance, especially Hollie, Shane, Karen and Laura-Jayne. It is most appreciated.

James

Fantastic service,makes all process extremely easy and quick, explained all details.
Recommended in 100%

Kindertons have looked after the whole process and kept me updated on all developments. The process is still ongoing but I expect them to continue in this vein until it concludes.

After our car was damaged we were anxious to what would happen
Having supplied information about the incident everything went smoothly
Our car was repaired perfectly and the use of the courtecy car meant we had transport throughout
We are very happy with the whole process

Work around my availability to collect son’s car. Laura-Jayne showed compassion & understanding. She was very polite & professional.

Had a fantastic experience throughout. Imogen took the time to gather all the details carefully, explained everything clearly, and advised me on the next steps. She was absolutely lovely to speak to and made the whole process feel much less stressful.

The hire car was then organised incredibly quickly and was delivered the very next day by Kevin Baker from Kindertons. Kevin took the time to show me around the car, explained where everything was, and made sure I was comfortable with all the controls before leaving. He also answered all the questions I had and was an absolute pleasure to deal with.

Kindertons have really been on the ball with everything. Their communication has been excellent, keeping me updated every step of the way, and they have made what could have been a stressful situation feel smooth, easy, and well managed. I’m very impressed with the professionalism and customer service from everyone involved so far

Excellent company
Done everything that was needed

Amazing customer service, well looked after, very knowledgeable and so quick to do/ sort things out for you. High level of care.

Speak to Laura-Jane she handled my Hired car replacement quick and easy steps next day delivery thank you so much good service

After being in a car accident and getting in contact with my insurance Charlotte Liles rung me to sort out my courtesy car and was really polite and professional on the phone also was really helpful explaining the next steps and answered every question I asked her. Again thank you so much!

The follow‑up process for my claim was amazing. I was supplied with a hire car for the entire duration, ensuring I was never left without transport.