Kindertons Reviews 

10 out of 10 excellent service no complaints everything on time

Very easy no issues at all car was great, customer service was great very nice staff over the phone

The staff i have dealt with have all been fantastic. They have great customer service and face to face they always have a smile. I would use them again and would highly recommend to friends and family.

I found Sandie very professional and talked me through the whole process

Unfortunately, my experience with this company has been extremely disappointing and stressful.

The accident happened almost a year ago. My car was parked and completely unoccupied in a car park while I was at work when another driver hit it. I was not in the vehicle, I was not driving it and I was absolutely not at fault for the accident.

I did not choose to use this company and was effectively directed into using their services following the accident. Staff also advised me not to inform my own insurer about the matter. However, when I later got in touch with them, they initially tried to call me a liar and denied that this advice had been given. I was only able to challenge this because I had retained the webchat receipts showing what staff had told me. Once I provided those records, they backtracked on their position.

Despite this, I have since had to deal with ongoing issues relating to their involvement.

For the past year, I have also been repeatedly contacted and chased for information, which has been extremely frustrating and stressful. I have continually had to deal with requests and correspondence regarding an accident that I did not cause.

What makes the situation even more frustrating is that the repairs carried out on my vehicle were not satisfactory and, in my experience, resulted in further damage/issues with the car. I therefore find it completely unacceptable that I am now being told that £2,438.78 is being reflected against my name and that they may seek to recover this through my insurance.

I am particularly unhappy with their recent correspondence referring to situations where a customer is “at fault or partially at fault”. My vehicle was stationary, parked and unoccupied when another driver collided with it. I do not accept liability for the accident or for the amount they are attempting to recover. Ironically I was a student nurse on placement at the time and parkedin a hopsital car park.

After more than a year of dealing with this, being repeatedly chased for information, being advised not to contact my own insurer and then being accused of lying when I challenged that advice, I am extremely disappointed with the overall service and handling of the matter.

This has been an unnecessarily stressful experience from start to finish. I would not recommend this company based on my experience.

Following a no-fault accident on 3rd March 2026, I instructed Kindertons to handle my claim. For the first two months, their communication was good and a hire car was provided promptly. I received two partial settlement payouts in mid-May, but as of 1st September 2026, I am still owed an outstanding balance of £1,789.56 plus a £81.93 taxi fare home from the accident site (totaling £1,871.49 unpaid).
Since May, I have been repeatedly chasing these funds, only to be given the same generic response that the claim is "under review by the third-party insurer." Four months of delay for the final balance with no clear resolution is unacceptable. I would not use Kindertons again and strongly advise others to exercise caution.
The company informed me on 8 September 2026 that due to an internal error, my file was closed on 17/07/26 and my losses were subsequently neglected. The offer of £30 in compensation is wholly insufficient given the impact of their mistake. With the company declaring this their final response and directing me to the National Conciliation Service (NCS), I am now forced to take formal steps to pursue the matter further.

Hi there,
​I just wanted to share some feedback regarding my recent experience with your team. Overall, the service was truly great from start to finish.
​Communication was a standout part of the experience—I was always kept in touch with the current situation and clearly advised on the next steps, which put my mind at ease about any worries I had. You can really tell there is fantastic teamwork behind the scenes, and the quality of the repairs is exceptional.
​Thank you all for the wonderful work!

⭐ 1 Star – Extremely disappointing experience with Kindertons

My experience with Kindertons has been extremely disappointing. I found the service careless, unprofessional and very poorly organised from the beginning.

When I was expecting to receive my replacement hire vehicle, it was taken to a garage without waiting for me, which caused unnecessary inconvenience. When I received the vehicle, it already had a number of scratches. When I later returned the vehicle, I was then faced with attempts to hold me responsible for damage, despite the vehicle already having damage when I received it.

The biggest problem, however, was the way my parking charge was handled.

I had a resident parking permit and had been renewing it every three months. My permits covered:

• 25 July 2025 – 24 October 2025
• 25 October 2025 – 24 January 2026
• 25 January 2026 – 24 April 2026

I have receipts proving that I maintained the resident parking permit.

When I became aware of the PCN, I called Kindertons several times and specifically told them that the PCN must not be paid because I wanted to challenge it with the council. I made this clear because I believed I had valid grounds to appeal.

Kindertons later acknowledged that my instruction was not passed to their Fleet Department. The PCN was nevertheless paid, meaning I lost the opportunity to challenge it myself.

The original Kindertons invoice was £96, consisting of a £60 parking charge and £36 administration fee. The matter was subsequently passed to DCBL and the amount increased to £186.

I also went through the National Conciliation Service to try to resolve the matter. Unfortunately, the conciliator ultimately did not agree with my position.

I am currently unemployed and have been out of work for more than six months, so this situation has caused me significant financial stress.

After the ADR process, Kindertons publicly invited me to contact their Customer Experience Team to discuss the matter. I followed their instructions and emailed them with my reference numbers, explained the entire situation and offered to pay the original £96 to resolve the matter.

Despite contacting them exactly as they requested, I still have not received a response.

I have repeatedly tried to resolve this matter directly and reasonably. Unfortunately, my experience has been one of poor communication, lack of accountability and a lack of willingness to properly address my concerns.

Based on my personal experience, I would not use Kindertons again. I would strongly advise anyone using their services to carefully check the condition of any vehicle before accepting it, keep photographs and evidence of everything, and read the terms and conditions regarding parking charges and administration fees very carefully.

Laura-Jane who was my contact was most helpful and a good communicator, keeping me informed along the way. I felt she and the company were professional and informative and everything proceeded smoothly thank you.

Very professional and informative. Hazel Sloan was excellent

Very good service

Today the hire car was delivered by one of their staff Shane Brunt, he was very thorough explained everything about the car how it works etc. Who to ring in a emergency etc. Very friendly member of staff.

We had a really positive experience with Kindertons after someone crashed into our car. From the very beginning, the staff were incredibly helpful and kept us updated throughout the whole process. Communication was excellent, and everything was explained clearly, so we always knew what was happening and what we needed to do.

The whole claims process was made really simple because we were fully guided by the team every step of the way. They dealt with everything efficiently and managed to get the claim resolved and the money paid out very quickly.

We’re really grateful for how easy and stress-free they made what could have been a very difficult situation. Would definitely recommend Kindertons to anyone who finds themselves needing help after an accident! ⭐⭐⭐⭐⭐

The experience was very good, it went all well and smoothly.,

Good communication and provided a hire car to suit my bespoke needs and in a timely manner. Karen did a great job of co-ordinating things and I fully appreciate the service provided.

I feel that the whole situation has been dealt competently and quickly. Everyone has been helpful and have put me at my ease

Vehicle delivered and picked up without fuss. Company kept me updated along the way. Great service.

Waste of time.
Called me week ago after being reffered from nationwide car hire. 40 minutes on call to them asking me loads of questions. Then few days after sent over documents, pictures etc. Called them up week after got put on hold for 30 minutes just for them to tell me they can't give me a car and will close my case. Time wasters!!!

Fantastic
Staff were great.
Help me through the process from day one.
Kept in touch frequently with updates.
Car supplied was first class.
Repairs to my car is perfect.
Would certainly recommend.

Thank you Paula