Kindertons Reviews 

Very helpful and easy to understand good service

Amazing service good communication. Very satisfied and will highly recommend to family and friends

Smooth sailing. Kinderton helped me get through my first claim ever with no issues. I was anxious and stressed but honestly the agents are very calm and know what they are doing. Some miscommunications happens with emails and not every agent gets access to other agents emails but eventually that’s sorted within the same call.

Excellent customer service and excellent quality service

I am extremely disappointed with how Kindertons handled my case following a road traffic accident.

The accident itself was already a very stressful and unfortunate experience. My car had to be recovered immediately after the collision. At the scene, I managed to take one bag of belongings with me, but I simply could not remove everything from the vehicle.

I trusted Kindertons to manage my vehicle properly after the accident. I repeatedly asked for access to collect my remaining personal belongings, but despite asking several times, it took more than 10 days before I was finally able to get to my car.

By that time, the vehicle had passed through more than one company as part of the recovery and storage process arranged for my case.

When I eventually saw the car again, I found that belongings which had originally been kept in different parts of the vehicle had been moved and placed together in the boot. Some of my belongings were then found to be missing, including items worth several hundred pounds.

I reported this immediately.

Copart opened a complaint and gave me a reference number, but after that I received no meaningful response or investigation outcome.

Kindertons later told me that photographs taken when Copart received the vehicle did not show my missing belongings. I was also told that they could not pursue the matter with AJ Auto Recovery and therefore could not investigate it further.

This is exactly what I find unacceptable.

I handed the management of my vehicle to Kindertons. I did not choose the recovery and storage companies involved in moving my vehicle between locations. If third-party companies were used as part of Kindertons’ handling of my case, I do not believe the burden should simply be passed back to me to investigate those companies myself when something goes wrong.

In fact, if the belongings were already absent when Copart received the vehicle, that raises an obvious question about what happened before the vehicle reached Copart — particularly when I had repeatedly asked to collect my belongings during that period.

Had I been given reasonable access when I first asked, this situation might never have happened.

What has upset me most is the way the matter was ultimately handled. I had already gone through the distress of a serious road accident. I trusted a professional accident management company to help me through that situation, only to then experience the additional distress of discovering that my belongings had gone missing while the vehicle was passing through the recovery and storage process.

During an already extremely difficult period, the delays, lack of answers and feeling of being passed from one company to another left me feeling helpless and, at times, genuinely desperate.

To date, I have not received what I consider to be a proper explanation of what happened, a meaningful discussion about compensation, or even a formal apology addressing the overall experience. Instead, I was effectively told that Kindertons could not pursue another company and that I should escalate the matter elsewhere.

I do not accept that this is an adequate way to deal with a customer who trusted the company to manage their vehicle after an accident.

I am now making my experience public for the first time because, after giving the companies involved ample opportunity to investigate and resolve this privately, I believe other customers should be aware of what happened and how my complaint was handled.

They are brilliant on what they do and would recommend anyone

I can find no fault with the service Kindertons gave in dealing with my case. The staff dealing with it were friendly, good humoured and polite. Hazel was particularly helpful and kept me fully informed throughout the whole process. It was a pleasure to receive such well informed and regular contacts.
Paul Gibbins

Really quick and straight to the point no beating around the bush with this company which I admire , they have taken my personal claim and have been brilliant so far

Very helpful and prompt when organising my hire car, understanding when the third party company dropped my claim and allowed me to keep the hire car when my own insurance company took over the claim. Helpful when speaking on the phone and compassion when discussing my situation. Excellent service.

Amazing staff and service

The adviser I spoke with was professional, patient and reassuring. She took the time to record my full account, listened carefully to my concerns and explained what would happen next. I was also able to provide my supporting photographs, videos and messages for consideration. My claim is still ongoing, but my experience with the adviser so far has been positive and helpful.

Excellent service.

Experience waa so easy with Kindertons , took the hassle and stress away from myself handle the claim after my car accident. Will definitely be recommending this company to friends and family

Great communication, very efficient the damage to my car was repaired to a high standard.

Very professional and accommodating. Each operator was polite and quickly resolved any minor issues. Communication was good and there were no issues whatsoever.

Excellent service happy

So simple, so clear, very polite and completely professional discussion. Very much meaningful and understanding with concepts.

10 out of 10 excellent service no complaints everything on time

Very easy no issues at all car was great, customer service was great very nice staff over the phone