Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... Toon meer
Bedrijf heeft geantwoord
Easy-to-use web site. Good value for money. Quality product. Great packaging and speedy delivery. Nothing but praise for this excellent service!
Bedrijf heeft geantwoord
Whenever I want strut / tray / basket products Direct Channel is my choice every time. Plenty of stock and great prices and delivered efficiently every time. Why go anywhere else? (I am not associ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Bevestigingsmiddelen leverancier
- IJzerwarenwinkel
- Bouwmarkt
- Industrieel raamwerkleverancier
Geschreven door het bedrijf
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
Contactgegevens
Bridge Road, DY4 0HR, Tipton, Verenigd Koninkrijk
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4,6
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Good service and great value.
22 juni 2026
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Oli. We’re delighted to hear you continue to receive great service and that your order arrived quickly.
We appreciate your continued support and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Right product
Right product, right quality,right price and delivered on time, nuff said!
26 juni 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Mr Lehane. We’re delighted to hear you were happy with the product quality, pricing and on-time delivery.
We appreciate your feedback and your support.
Kind regards,
Direct Channel Support Systems
Long time to deliver.returns are not…
Long time to deliver.returns are not free.admin not that accommodating.
15 juni 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re sorry to hear you were disappointed with your experience.
Unfortunately, we’re unable to offer free returns unless the goods are faulty, damaged or we have made an error with your order. We appreciate that this may not always be ideal, however we operate on very competitive margins and many of our products, particularly long-length items, are expensive to transport. In many cases, the cost of collecting a return can exceed the value of the goods themselves, making free returns unsustainable for us as a business.
We are always happy to arrange replacements at no cost where goods are damaged or there has been an issue on our side. Our returns policy is clearly displayed on our website before an order is placed so customers are aware of the terms in advance.
We have also checked our records and can only find one order under your name. This order was placed on 19/06/2026, dispatched on the next working day (22/06/2026) and delivered on 23/06/2026. If this isn't the order you're referring to, please let us know so we can investigate further.
We genuinely value all customer feedback, including criticism, as it helps us improve our service and processes. Thank you for taking the time to share your experience.
Kind regards,
Direct Channel Support Systems
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Kishor. We’re pleased to hear you were happy with our fast delivery.
Kind regards,
Direct Channel Support Systems
Positive Experience
Have always received a positive experience.
Receive telephone calls informing me of delivery dates or if there are any delays.
22 juni 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Naomi. We’re pleased to hear you have consistently had a positive experience with us.
Keeping our customers informed is important to us, so we're glad our delivery updates and communication have been helpful.
Kind regards,
Direct Channel Support Systems
Great products
Great products , very competitive prices. Good delivery time . Would gladly recommend this business.
3 juni 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Peter. We’re pleased to hear you were happy with our products, pricing and delivery service.
We appreciate your recommendation and your support.
Kind regards,
Direct Channel Support Systems
Nothing but praise for this excellent service.
Easy-to-use web site. Good value for money. Quality product. Great packaging and speedy delivery. Nothing but praise for this excellent service!
10 juni 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Martin. We’re delighted to hear you found our website easy to use and were happy with the product quality, packaging, value and delivery service.
We greatly appreciate your kind feedback.
Kind regards,
Direct Channel Support Systems
Great quality parts and quick delivery! Highly recommended!
Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and would definitely use them again in the future.
4 juni 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Luke. We’re delighted to hear we had the parts you needed and that your order was processed and delivered quickly.
We appreciate your kind feedback and look forward to helping with your future projects.
Kind regards,
Direct Channel Support Systems
Plates not for universal use
The plates are just what I wanted but it’s a pity that the hole in the plate behind the nut is too small to allow a screw to pass through the nut. I had to drill them out to make them useful for my purpose.
9 juni 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Alan. We’re pleased to hear the plates were what you were looking for, although we’re sorry they required modification to suit your specific application.
We appreciate your feedback and will take your comments into consideration as we continue to review our product range and specifications.
Kind regards,
Direct Channel Support Systems
Super service and quality
Super service and quality. Thanks team keep up the great work
10 juni 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re delighted to hear you were happy with both the service and product quality.
Your kind feedback is greatly appreciated and will be shared with the team.
Kind regards,
Direct Channel Support Systems
I purchased the 41 x 41 slotted channel…
I purchased the 41 x 41 slotted channel and channel nuts and I couldn't be happier with my purchase, the two guys I dealt with were brilliant sorry I don't know their names I chose the collection option which made everything a lot cheaper.
1 juni 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Frederick. We’re pleased to hear you were happy with the 41 x 41 slotted channel and channel nuts, and that our team provided excellent service.
We’re also glad that the collection option worked well for you and helped reduce costs. We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Direct Channel Support Systems
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear your order arrived quickly and that all items were exactly as described.
Kind regards,
Direct Channel Support Systems
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re glad to hear you found the product as described, good value for money, and that delivery was prompt.
Kind regards,
Direct Channel Support Systems
Brilliant service.
Brilliant service.
first class product delivered very quickly.
4 juni 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Scott. We’re pleased to hear you were happy with both the product and our delivery service.
We appreciate your feedback and your business.
Kind regards,
Direct Channel Support Systems
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you were happy with the quality of the product and our delivery service.
We appreciate your support and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Threaded rod, nuts and washers. Competitively priced and prompt delivery
Purchased 2 bundles of galvanised threaded rod plus nuts and washers. Refreshingly competitively priced and prompt delivery. Many thanks
20 mei 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review, Tim. We’re pleased to hear you found our threaded rod, nuts and washers competitively priced and that your order was delivered promptly.
We appreciate your business and your kind feedback.
Kind regards,
Direct Channel Support Systems
Prompt delivery
Prompt delivery, exactly as described. Really well packaged and reasonably priced.
21 april 2026
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear your order arrived promptly, well packaged and exactly as expected.
Kind regards,
Direct Channel Support Systems
Delivery needs to be better
This is a difficult one as I like the product but the delivery lead times are not good, I was told my order had been dispatched and went back to the site the next day to find out this was not the case and wasted a day of 3 people
21 april 2026
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re sorry to hear about the delivery delay and the inconvenience this caused to your team.
We appreciate your feedback and understand how frustrating this situation would have been, especially after being advised the order had been dispatched. We will review this internally to help improve communication and dispatch updates going forward.
Kind regards,
Direct Channel Support Systems
great experience
Excellent company to deal with.Website easy to use,value for money and long length materials delivered all the way to the Isle of Wight no problem.Will definitely use again.
18 april 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you had a great experience with us and that the delivery to the Isle of Wight went smoothly.
We appreciate your feedback on the website, pricing and delivery service, and we look forward to serving you again.
Kind regards,
Direct Channel Support Systems
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