What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... Toon meer
Bedrijf heeft geantwoord
I have been buying materials from Direct channel but I can say this time I am very disappointed in the quality of materials. I have ordered galvanised plain channel and it came rusted inside. Also... Toon meer
Bedrijf heeft geantwoord
Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Bevestigingsmiddelen leverancier
- IJzerwarenwinkel
- Bouwmarkt
- Industrieel raamwerkleverancier
Geschreven door het bedrijf
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
Contactgegevens
Bridge Road, DY4 0HR, Tipton, Verenigd Koninkrijk
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4,5
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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My experience was great because James…
My experience was great because James in sales was so helpful, friendly and patient! I can’t review the items as I was ordering for our tech team. But a huge thanks to James 😁
30 maart 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re delighted to hear you had a great experience and that James was helpful and supportive throughout your order.
Kind regards,
Direct Channel Support Systems
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re glad to hear you were happy with the price, product quality and timely delivery.
Kind regards,
Direct Channel Support Systems
good prices
quick to dispach came by overnight courier just what I needed to get the job done
26 maart 2026
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear your order was dispatched quickly and arrived in time to support your job.
Kind regards,
Direct Channel Support Systems
Great service
Great service, really needed order following day, order cutoff had just passed but they managed to get order picked,packed & dispatched for me & yes goods arrived as planned😃
26 maart 2026
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re glad we could assist with your urgent order and ensure it arrived as planned.
Kind regards,
Direct Channel Support Systems
My go to for metal strut/basket/tray products
Whenever I want strut / tray / basket products Direct Channel is my choice every time.
Plenty of stock and great prices and delivered efficiently every time.
Why go anywhere else?
(I am not associated to this company in anyway!)
25 maart 2026
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We truly appreciate your continued support and are pleased to hear we are your go-to supplier for these products.
Kind regards,
Direct Channel Support Systems
Order arrived on time and to correct…
Order arrived on time and to correct address, cost reasonable, quality = effective.
24 februari 2026
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear your order arrived on time and met your expectations.
Kind regards,
Direct Channel Support Systems
Quick delivery and reasonable prices
21 maart 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re glad to hear you were happy with our delivery speed and pricing.
Kind regards,
Direct Channel Support Systems
Only half my order arrived and damaged
Only half my order arrived. And even half of what did arrive was damaged. I called and got someone telling me to e-mail a complaint. Did that twice and had no response within a week. Terrible customer service. I understand it’s the courier that’s lost/damaged the items but the fact that I’m being ignored is just the cherry ontop. Won’t be ordering from here again and now I’ve got to try and reclaim my payment + loss of earnings as this set me back on the job.
16 maart 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
We’re very sorry to hear about your experience and for the inconvenience caused.
We apologise that you did not receive a response earlier. We have checked and found that your emails were unfortunately filtered into our spam folder. We will now review this as a priority and work towards a suitable solution for you.
We also apologise for asking you to email, however this helps us keep a clear record and properly track and resolve ongoing order issues.
We are very sorry you had to experience this with us.
Kind regards,
Direct Channel Support Systems
225mm premier heavy duty channel
The company is excellent, responding quickly to all orders, big and small, and the products are fantastic. I've never seen such a high-quality selection of products in one place before.
28 maart 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your kind feedback, Mustafa.
We’re really pleased to hear that you’re happy with the 225mm Premier Heavy Duty Channel and our overall product range. It’s great to know our quick response and service made a positive difference to your experience.
We truly appreciate your support and look forward to working with you again soon.
Great products 👍
20 maart 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you are happy with our products and appreciate your feedback.
Kind regards,
Direct Channel Support Systems
M10 Square Plate Washers
Good quality square plate washers which look better than the really thin ones sold elsewhere.
12 februari 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you are happy with the quality of the M10 square plate washers and appreciate your feedback.
Kind regards,
Direct Channel Support Systems
Great service
Great service, Easy site to navigate and order from, fast delivery, no problems at all.
24 februari 2026
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you found the website easy to use and that your order was delivered quickly without any issues.
Kind regards,
Direct Channel Support Systems
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review and for your kind comments. We’re pleased to hear you were happy with the service and quick delivery.
Kind regards,
Direct Channel Support Systems
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re glad to hear you are happy with the quality of the product and appreciate your feedback.
Kind regards,
Direct Channel Support Systems
Great value for money and staff very…
Great value for money and staff very helpful loading the 3m lengths into my vehicle.
25 februari 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you for your review. We’re pleased to hear you found our products good value and that our team were helpful when loading your order.
Kind regards,
Direct Channel Support Systems
Great prices quick delivery
Great prices - reasonable delivery cost and prompt delivery - delighted!
20 februari 2026
Antwoord van Direct Channel Support Systems Ltd
Hi Peter, thank you for your great review. We’re delighted to hear you were happy with our pricing, delivery costs, and prompt service.
We really appreciate your feedback and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Great experience of first time…
Great experience of first time purchase. Prices very good, contact from sales team good and fast delivery.
26 februari 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi David, thank you for your great review. We’re delighted to hear your first purchase with us was a positive experience and that you were happy with our pricing, sales support, and fast delivery.
We appreciate your feedback and look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Great service. Poor delivery
Initial contact was good. Very helpful.
One of the parts was unfortunately slightly wrong, but replacement sent very quickly and service was very good.
Delivery company they use though... not great.
19 februari 2026
Antwoord van Direct Channel Support Systems Ltd
Hi Paul, thank you for your honest feedback. We’re pleased to hear our team was helpful and that the replacement part was sent out quickly.
We’re sorry to hear the delivery company did not meet expectations. While courier performance can sometimes be outside of our direct control, we do work closely with our delivery partners and take feedback like this seriously.
We appreciate you bringing this to our attention and thank you for your continued support.
Kind regards,
Direct Channel Support Systems
High quality
Ordering was very easy and straightforward even though I didn't have an account. It arrived next day and was well packed and in excellent condition. The channel is very nice quality strong and easy to use, the ventilation holes are well punched with minimum burned edges
24 februari 2026
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Terry, thank you for your excellent review. We’re pleased to hear the ordering process was straightforward and that your order arrived quickly and in perfect condition.
It’s great to know you were happy with the quality and finish of the channel. We appreciate your detailed feedback.
Kind regards,
Direct Channel Support Systems
The delivery came on 3 different days…
The delivery came on 3 different days and the packaging was terrible as usual. All the nuts and washers burst open in the box.
27 januari 2026
Antwoord van Direct Channel Support Systems Ltd
Hi John, thank you for your feedback and we’re sorry to hear about your experience. As your order was split into multiple packages, it’s possible the courier handled and delivered these separately, which can sometimes result in deliveries arriving on different days. Unfortunately, this is managed by the local depot serving your area and is outside of our direct control, though we work closely with our delivery partners to ensure orders arrive as quickly and smoothly as possible.
We’re also very sorry about the condition of the packaging on arrival. This is not the experience we want for our customers. Please do reach out to us so we can review this and find a suitable solution for you as soon as possible.
We genuinely value your feedback and never want customers to have this kind of experience. Our aim is always to put things right.
Kind regards,
Direct Channel Support Systems
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