What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on th... Toon meer
Bedrijf heeft geantwoord
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Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... Toon meer
Bedrijf heeft geantwoord
I bought 3 brackets but the packaging was damaged on one of them and the fittings pack was missing. I emailed the company advising them of this, but I heard nothing back.
Bedrijf heeft geantwoord
Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Bevestigingsmiddelen leverancier
- IJzerwarenwinkel
- Bouwmarkt
- Industrieel raamwerkleverancier
Geschreven door het bedrijf
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
Contactgegevens
Bridge Road, DY4 0HR, Tipton, Verenigd Koninkrijk
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4,5
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Direct Channel Support Systems Ltd
Hi Chris, thank you for your positive review. We’re glad your galvanised steel channel arrived on time and matched the description perfectly.
Your feedback is greatly appreciated, and we’re happy you were satisfied with your order. We hope to serve you again in the near future.
Excellent service very high quality…
Excellent service very high quality product and easy to use
Will definatly be back
10 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi David, thank you for your excellent feedback. We’re delighted to hear you were happy with both the product quality and our service. It’s great to know everything was easy to use and met your expectations.
We really appreciate your support and look forward to welcoming you back soon.
Excellent Service
Ease of online product search
Great value for money
Collection extremely efficient
20 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Geno, thank you for your kind review. We’re pleased you found our website easy to use and that the collection process was smooth and efficient.
Your feedback about value and service means a lot to us. We look forward to serving you again in the future.
Not Great at Dealing With Issues
I had a delivery with a damaged box and some of the contents were missing. I raised this and was told this would be taken into account on a future order. Funny enough it wasn't.
26 juni 2025
Antwoord van Direct Channel Support Systems Ltd
Hi there, we are very sorry to hear about the damaged box and missing items. This should have been resolved straight away rather than being deferred to a future order, and we apologise that it was not.
We have been unable to locate any email correspondence regarding this issue, so we believe you may have contacted us by phone. If you could please let us know who you spoke to, or get in touch with our customer service team again, we will make sure this is resolved promptly.
Please contact us with your order number so we can resend the missing items or arrange a refund right away. You can reach us on 0121 270 8507 or by email at orders@directchannel.uk.com
Thank you for bringing this to our attention. We will also review our packing and courier process to prevent this from happening again.
Kind Regards,
Direct Channel Support Systems
quality product making my job easier
These M8 Ball joint connectors arrived next day, well packaged and they made the job easy and they look really good in place.
This is the second time I have had these and I recommend them for service and quality.
Communications were excellent too.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Patricia
Thank you for such a lovely review. We’re so glad to hear the M8 Ball Joint Connectors arrived quickly and made your job easier. It’s great to know you’ve come back to us again and that both the product and service met your expectations. We really appreciate your recommendation.
Speedy ordering and delivery process
12 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Alistair
Thanks for your feedback. Glad to hear the ordering and delivery process was quick and straightforward — that’s exactly what we aim for.
Kind Regards,
Direct Channel Support Systems
Great service
Arrived on time and was exactly what I ordered.
Very good quality materials and courier carried it up 3 floors to get to me. Great service.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Stuart
Thanks for your review. We’re really pleased to hear your order arrived on time and that you were happy with the quality. It’s great to know the courier went the extra mile to make sure it reached you safely — we’ll be sure to pass that on.
Professional All The Way
Order was made on line without any problems. Delivery arrived well packaged but missing one parcel. One phone call to your office and it was confirmed that the missing parcel would arrive the next day, which it did.
23 september 2025
Antwoord van Direct Channel Support Systems Ltd
Hi Peter
Thank you for your kind review. We’re really pleased to hear that everything was sorted quickly and that the missing parcel arrived the next day. It’s great to know our team handled it smoothly and that you were happy with the overall experience.
Excellent product
Excellent product, great prices, quick delivery and overall great service.
20 september 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Paul D,
Really appreciate your review. Pleased to hear you were happy with the product, pricing, and delivery speed — and that the overall service matched your expectations.
Cannot believe how cheap they arey sre
Cannot believe how cheap they sre, the quality is very good. Helpful guys on site who helped with the loading
23 september 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Paul,
Thank you for sharing your feedback. We’re glad to hear you were happy with both the quality and the price, and it’s great to know the team on-site was able to help with loading.
Great value for money service
Good web site, good product range, great value and helpful polite staff
2 september 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi M Hughes
Thank you for your review. We’re really pleased you found the website easy to use, the range of products good value, and the team polite and helpful. That’s exactly what we aim for across every order.
Quick delivery and decent price
Ordered threaded bar and nuts etc. Came quickly and well packaged. Thank you
15 september 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi there
Thanks for your review. We’re glad to hear your order arrived quickly, was well packaged, and at a price you were happy with. We appreciate your support!
Great products at fantastic prices and…
Great products at fantastic prices and extremely good delivery speed. All in all a fantastic buying experience.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Roy
Thank you for the great feedback. We’re really pleased to hear you were happy with the products, pricing, and delivery speed — that’s exactly the buying experience we want to deliver.
Terrible delivery service.
Order only partially arrived, rest of the the order never came, had to call multiple times as the items never arrived, despite receiving emails with expected delivery windows. Much of the fault with delivery company APC. In the end, during one of the calls with APC we were told the packaging was damaged and we would have to re-issue the order with Direct Channel, at which point - after 2 weeks - we cancelled.
9 september 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi there
We’re very sorry to read about your experience with the delivery. We completely understand how frustrating it must have been to wait, only to find items missing and have to chase things up.
We did issue a refund for the remaining items, as we never want our customers left out of pocket. While we always do our best to resolve problems quickly, in this case, the courier’s handling caused issues that were unfortunately outside of our direct control. That said, we take full responsibility for making things right, and we regret the inconvenience caused.
We never want to provide this kind of service and will continue working with our delivery partners to reduce the chances of this happening again.
Kind regards
The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Sturdy ironmongery good price
Had all the special clamps and very solid channel needed for a project, at a reasonable price for the items and delivery.
28 augustus 2025
Antwoord van Direct Channel Support Systems Ltd
Hi Philip
Thanks for the feedback. Great to hear you found the clamps and channel sturdy and well priced for your project. We’re glad everything worked out as needed.
Antwoord van Direct Channel Support Systems Ltd
Hi Steve
Appreciate your review. Really pleased you were happy with the quality, delivery speed and price — that’s exactly what we aim for.
Only Received the channel never got the…
Only Received the channel never got the brackets, bolts or nuts.
Spoke to them twice and no replacements sent.
24 juli 2025
Antwoord van Direct Channel Support Systems Ltd
Hi Phil
Sorry to hear you only received the channel. We’ve checked our side and can’t find any emails from you about the missing brackets, bolts, and nuts. We’d like to sort this straight away.
Please email your details and reference 181146 to orders@directchannel.uk.com
so we can arrange a refund for the missing items or get replacements sent, whichever you prefer.
If it’s easier, you can also call us on 0121 270 8507.
Thanks for bringing this to our attention — we’ll get this resolved for you.
First rate Setvice
First rate, service, quick, efficient and great products at the best prices I could find. Would use again. Thank you!
14 augustus 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi there
Thank you for such a positive review. We’re really pleased you were happy with both the service and the products, and it’s great to know you found our prices competitive too. We look forward to helping you again in the future.
Antwoord van Direct Channel Support Systems Ltd
Hi Richard,
Really appreciate your feedback. Great to hear you find us a reliable company, that means a lot to the team here.
Good quick service and delivery.
24 juli 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Clive,
Thank you for your kind words. We’re glad to hear you were happy with our service and delivery speed, and we appreciate you taking the time to share your experience.
— The Direct Channel Team
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