What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on th... Toon meer
Bedrijf heeft geantwoord
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Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... Toon meer
Bedrijf heeft geantwoord
I bought 3 brackets but the packaging was damaged on one of them and the fittings pack was missing. I emailed the company advising them of this, but I heard nothing back.
Bedrijf heeft geantwoord
Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Bevestigingsmiddelen leverancier
- IJzerwarenwinkel
- Bouwmarkt
- Industrieel raamwerkleverancier
Geschreven door het bedrijf
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
Contactgegevens
Bridge Road, DY4 0HR, Tipton, Verenigd Koninkrijk
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4,5
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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All good thanks
25 juli 2025
Antwoord van Direct Channel Support Systems Ltd
Hi Ade,
Thank you for your feedback — we're glad everything was spot on! We really appreciate your support and hope to serve you again soon.
— The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Excellent prices and very fast delivery
24 juli 2025
Antwoord van Direct Channel Support Systems Ltd
Hi Mark,
Thank you for the kind words! We’re really pleased to hear you found our prices competitive and delivery quick — we always aim to get quality products out fast and hassle-free.
We appreciate your support and look forward to helping again on your next project.
— The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Very pleased service and product.
Very pleased with the service and the product. Also pleased that I could get the length that I needed cutting down on wastage. Many thanks.
24 juli 2025
Antwoord van Direct Channel Support Systems Ltd
Dear Ray,
Thank you for the fantastic review! We're really pleased to hear you were happy with both the service and the product. It's great to know the custom length helped reduce waste—we’re always happy to assist with more tailored needs where we can.
Thanks again for choosing Direct Channel, and we hope to support you again on your next project.
— The Direct Channel Team
Goods were damaged on arrival
Goods were damaged on arrival. I was told I could cut it down and throw away the damaged part, but I needed , and paid for, the full 3m length. No response to requests to collect the part as it is now too late. Not a good as other online sellers in my opinion with poor aftercare.
23 juli 2025
Antwoord van Direct Channel Support Systems Ltd
Dear Nick,
We're genuinely sorry to hear your order arrived damaged and that your experience didn't meet expectations. We understand how important receiving the full 3-metre length was for your project, and it's disappointing that this wasn’t resolved to your satisfaction.
Your feedback is taken seriously, and we’re currently reviewing this internally to prevent similar issues going forward. If there’s anything further we can do to make things right, please don’t hesitate to reach out to our team directly at 📞 0121 270 8507 or 📧 orders@directchannel.uk.com.
We do value your business and hope to have the opportunity to serve you better in the future.
— The Direct Channel Team
Placed the order online
Placed the order online, needed ASAP. Called the sales office and managed to arrange next day delivery.
Would suggest its added as an option on payment screen as i would of paid extra.
30 juli 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Dear Mr Ward,
Thank you so much for your kind words and for taking the time to share your experience. We’re really glad the team was able to arrange next-day delivery for you when needed—it's great to know it made a difference. Your suggestion about adding that option during checkout is genuinely appreciated and has been passed on to our web team for review.
Thanks again for choosing Direct Channel, and we hope to support your future projects anytime you need us.
— The Direct Channel Team
Antwoord van Direct Channel Support Systems Ltd
Hi Keith,
Thanks for the brilliant 5-star review! We’re really pleased to hear that everything arrived on time and at a price you were happy with. We work hard to keep things fast, efficient, and affordable—so your feedback truly means a lot.
We look forward to helping you again soon!
— The Direct Channel Team
Great service & great price
Had just what I needed at a really good price. Great service too.
22 juli 2025
Antwoord van Direct Channel Support Systems Ltd
Hi there,
Thanks so much for your great review! We’re delighted you found exactly what you needed and at a good price too. It’s always our goal to make the experience simple, reliable, and helpful from start to finish.
We really appreciate your support and hope to see you back again soon.
— The Direct Channel Team
Antwoord van Direct Channel Support Systems Ltd
Thank you, David! We're pleased to hear everything went smoothly with your online purchase and delivery. Looking forward to serving you again soon.
– The Direct Channel Team
Great service
Great service, fast delivery and good prices on excellent products. Happy to recommend to anyone.
21 juli 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you Miles – we truly appreciate your kind words!
we're really pleased to hear you’re happy with the service, pricing, and product quality. That means a lot to us.
Great and more great
24 juni 2025
Antwoord van Direct Channel Support Systems Ltd
We truly appreciate your kind words Oliver, short and sweet – but says it all. We're grateful for your support!
Looking forward to serving you again.
– The Direct Channel Team
great company
great company, lots of stock. Order at 1530 and it was onsite by mid day the next day, great service
3 juli 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Dear Baz,
Thank you for your kind words! We're really glad to hear your order reached site so quickly — we always aim for that level of service. It’s great to know our stock availability and turnaround met your expectations.
We appreciate you choosing Direct Channel and hope to assist you again soon.
Best regards,
The Direct Channel Team
The service is second to none
The service is second to none, I ordered materials one day and recieved them the very next day, and the quality of materials is all as advertised, this is a company that is customer focused.
3 juli 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Dear Robbie,
Thank you for your fantastic feedback! We’re so pleased to hear that your order arrived the very next day and that you were happy with the quality. It's always our goal to deliver both great products and reliable service, so your recognition truly means a lot.
Best regards,
The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Antwoord van Direct Channel Support Systems Ltd
Dear Lee,
Thanks so much for taking the time to leave us a 5-star review. We're glad to hear you were happy with both the product range and pricing — we aim to keep that standard across every order.
Kind regards,
The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Had to contact this company twice they…
Had to contact this company twice they had bad attitude each time there
Telephone manners is very unprofessional and also when my package did finally arrive the courier said it had been ripped when they received it
The item was not as expected and looked like seconds
On contacting this company besides getting a bad attitude I was told to return it I would be charged a handling fee
Will not order from this company again
11 juli 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Dear Rose,
We're very sorry to hear about your experience — it’s certainly not the level of service we aim to provide. We genuinely want to look into this for you, but unfortunately, we’re unable to locate any order under the name “Rose Porter” in our system.
If you could kindly share your order number or the email address used at checkout, we’d really appreciate the opportunity to investigate further, including who you spoke with and what went wrong.
Please reach out to us directly at:
📞 0121 270 8507
📧 orders@directchannel.uk.com
We take your concerns seriously and would like to resolve this properly for you.
Warm regards,
The Direct Channel Team
I have placed two orders with Direct…
I have placed two orders with Direct Channel for various slotted channel items. The products, service, pricing, packaging and delivery have been top class. Definitely recommend.
4 juli 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Thank you so much for your continued trust, Kevwill.
It means a lot to hear that you've had a consistently great experience with us — from the products and prices to the packaging and delivery. Really appreciate the recommendation!
very impressed with service. Good quality and service
Having previously used an alternative company for my Uni Strut frame work materials, I thought to give D.C a try.
Full marks for their handling and post order communications.
Would certainly promote them for price value and service. Would certainly use in the future on projects.
14 juli 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Willy,
we're genuinely pleased to hear you gave us a try and that we delivered on your expectations. It’s great to know our service and communication stood out, and we’d be glad to support your future projects anytime.
Thank you for the kind words!
THE COURIER LOST IT BULLSHIT ITS 6…
THE COURIER LOST IT BULLSHIT ITS 6 METRES LONG I STILL WAITING FOR THE REFUND AS I HAD TO BUY ELSE WHERE
2 juli 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Dear Mick,
We're really sorry to hear about your experience and completely understand your frustration. A 6-metre item going missing is extremely rare, and we’ve already been in contact with the courier to investigate what went wrong during transit.
As deliveries are handled by third-party carriers, we’re not always able to control every step of the process—but we want to assure you that we’ve now processed your full refund for the missing item.
If you have any questions or need further assistance, please don’t hesitate to reach out:
📞 0121 270 8507
📧 orders@directchannel.uk.com
We genuinely appreciate your patience and hope we can serve you better in the future.
Warm regards,
The Direct Channel Team
product didnt arrive
product didnt arrive, only empty packet, must have fallen out in transit. If it had arrived it would have been prompt and my complaint was dealt with politely and I was told in a matter of hours after investigation that I would get a refund.
10 juli 2025
Review zonder uitnodiging
Antwoord van Direct Channel Support Systems Ltd
Hi Henry,
Really sorry to hear that your parcel arrived empty - that’s definitely not the experience we want anyone to have. It sounds like the item may have fallen out during transit, which is frustrating, especially when everything else was running on time.
We’re glad we could sort things out quickly for you and appreciate your patience while we investigated. Thanks as well for your kind words about how we handled it — it really does mean a lot.
Hopefully next time we can get things right first time around.
Best regards,
The Direct Channel Team
Fast turn around
Good quality products, fast delivery, very well packaged, nothing missing and excellent communications.
25 juni 2025
Antwoord van Direct Channel Support Systems Ltd
Dear Mike,
Thank you so much for your fantastic feedback. We're delighted to hear that you were pleased with the quality of the products, the speed of delivery, and the care taken in packaging your order.
Our team works hard to ensure a smooth and reliable service from start to finish, so it’s incredibly rewarding to know that everything met your expectations.
If there's anything we can help you with in the future, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again.
Warm regards,
The Direct Channel Team
📞 0121 270 8507
📧 orders@directchannel.uk.com
Antwoord van Direct Channel Support Systems Ltd
Hi David
Thanks so much for your kind words. We're really glad to hear everything arrived quickly and as expected. That’s exactly what we aim for and we appreciate your trust in us
All the best
The Direct Channel Team
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