Direct Freight Express Reviews 

One of their Darwin based drivers threw my parcel over a 7 foot fence. I understand he is just a truck driver, but come on, surely basic intellect should be a requirement for the job.

Slow delivery, tracking is useless. When you talk to them they are completely useless. I will now actively avoid purchasing from companies that use them.

Was out for delivery for 2 days. When I rang them they told me different times. Then was delivered to the wrong address. I had to go to that address and collect it myself

Item scanned into the depot on Monday, they said delivery expected on the Thursday, come the following Tuesday the item is still in the depot and hasn't gone anywhere. It only has to go 500km... I found in the past once the parcel gets into third party hands it moves very quickly so they can't use that for an excuse.

Item was on board for delivery then to not delivered. Rang, they said they only have name and suburb. Address with sender was correct,customer service would not take my address and said to contact company who sent item. I'd taken time off of work to receive this item , no urgency , no corrective action from Direct freight and pointed the finger at the seller. ? Just really poor , companies will use this transport delivery services because they're cheap , customer gets no choice but to play Russian Roulette with goods purchased. Should be regulation based on performance and get rid of these half arsed , she'll be right mate operators .

Shame there isnt 0 stars. while their staff were friendly i have been advised that the delivery would occur wed & thu and i still don't have my delivery. i called again and was told an investigation takes 48 hours. this is unexceptible for a courier company.

scammers and absolute cowboys, watch out for trying the old attempted delivery and asking for a re delivery fee.

Worst bunch of delivery agents ever. Complete BS excuses. The package was transported to Newcastle and then they sent it back. They gave a B.S excuse about not having the correct address. It is on the packing slip and web tracking service. They did not bother to ring the supplier, leave a card or knock on the door. I was at the location every time that they have advised that they arrived. Not the case when you look at the security cameras for the day. Complete rubbish organisation. Do not ever use these people.

Extremely bad service. Was expecting a package to be delivered before the weekend... They delivered one package of two and forgot to drop off the second one.

Repeated delivery to the wrong address Tracking Number: 2389900401626. Support Team,I am writing to lodge a complaint regarding a repeated delivery error that occurred today. My package Tracking Number: 2389900401626 was delivered to the wrong house yet again. Yesterday, I spent a significant amount of time speaking with your customer service representative, explicitly explaining the delivery details. I stressed at least 10 times that my correct address is House 5, Unit 3. I specifically warned them that couriers constantly mix it up with another property. Despite these clear and repeated confirmations, the courier completely ignored the instructions and delivered my parcel to House Number 3 today. This is not only highly inconvenient but also raises serious security and privacy concerns regarding my shipments. Your system or your drivers are failing to process critical delivery notes. Please ensure that:This issue is escalated to the local depot manager.My delivery profile is updated with a permanent alert: "DELIVER TO HOUSE 5 APT 3 ONLY — DO NOT DELIVER TO HOUSE NO. 3". Regards, Mikhail

On the website it says my parcel should be delivered yesterday, however stayed at home the whole day yesterday and nothing came to me. Tried to call their customer service, waited 35 mins on the line yet nobody answered. Do not recommend this company

The package tracking maguffin doesn’t clearly say how my package has already been delivered… more importantly, it also doesn’t explain why they saw fit to randomly leave my stuff with one of my neighbors down the road and around the bend. I checked and the correct instructions were on the box, the monkeys they hire mustn't be able to read :(

…anyway, I’m feeling so lucky right now, thank god for good neighbors. I’d never even met these people before

Worst customer service I've ever experienced. Ordered new wheels which they proceeded to damage during shipping. Basically didn't want to know about it. Not even so much as an apology for the damage.

What a fabulous Courier. I ordered from a company in `Melbourne on Friday 17/7/26 and Direct Express delivered to my rural Gold Coast address today 20/7/26. U cannot get better service than that.
Thank you

4 of the same item coming from the same place and somehow they lose 1. Nor did they call or email to let me know the delivery wouldn't be made by the scheduled date.

I am in the process of trying to find out where my parcel actually is. Speaking to customer service is frustrating as I get treated as though my concerns aren't valid. They are now starting a second investigation into the parcels whereabouts. So I'm guessing that in another 24-48 hours I'll have to call them again as getting back to me and letting me know what's going on is not something that they do. Like other people who have written reviews I would definitely not deal with them again and will be checking to see who is sending the parcel in future. If it's this totally untrustworthy and incompetent company no deals will be made. Stay well clear of these rude incompetent shitheads

I was expecting delivery of some car parts yesterday, but after receiving no update, I checked the tracking and could see the item had been sitting in the Mandurah depot since the previous day.

I called Direct Freight Express today to find out what was happening and was genuinely surprised by how poor the customer service was. The representative I spoke with seemed completely uninterested in helping. There was no apology for the delay, no empathy, and no acknowledgement of the inconvenience caused. I was simply told that the item was still at the depot and would be sent out tomorrow.

Delays happen, and most customers understand that. What I found unacceptable was the complete lack of customer care. When a customer takes the time to call for an update, the bare minimum should be some level of professionalism, ownership, and courtesy.

The delay itself was frustrating, but the dismissive attitude and lack of care left a far worse impression than the missed delivery.

Absolutley the worst frieght company i have ever delt with.
We were looking at having a large volume of furnoture products supplied. We did a sample purchase and its been lost, not delivered. After multiple phone calls they expected me to contact the supplier, their customer and find out what the box looled like, just ridiculous. I have contacted the supplier and will have the sample picked up direct from then and will stipulate NOT TO USE direct freight if they want oir business
I sughest everyone else does the same .

Received tracking all along the way from Melbourne to Bega via Sydney which took only 3 business days. The service was a lot cheaper and faster than Aust Post. It is good to have a carrier serving so many locations that can be depended on.

Unfortunately there isn't a zero rating for them I could select from.

After calling them to make a complaint I was told there is no complaint department. Then after asking the supervisor, she told me that for complaints to call customer service.

To which, I then explained that customer service (No 1 in the automated message), is what I selected and ended up talking to her.

Realizing she was caught out she proceeded to take my complaint. As it turns out the local depots cannot print return labels even if you have the consignment and return authority numbers. According to her the label is printed in Sydney and then it is driven down by a driver to the local depot.

Not emailed through. Hand delivered by a driver.

(Prior to making my complaint), I was unable to print a label so I drove to the local depot here in Albury with the consignment and return authority numbers to drop off a parcel to them and have it sent.

But nooooooo, that's not how Direct freight operates.|

I was greeted in the carpark and turned away because my parcel didn't have a label. I didn't even make it in the front door.

Also, no where in the email did it say:

"DO NOT GO TO YOUR LOCAL DEPOT, FOR THEY CANNOT PRINT LABEL'S".

Most useless delivery system with terrible customer service ever. Do not recommend.