Flights, transfers & resort lovely. Expectations for the budget hotel were low, but not even met. Breakfast dreadful with hygiene/health concerns with caged budgie in breakfast room. Foyer toilet was... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have to say that everyone in the Dublin office that I dealt with from booking to departure were amazingly helpful professional and courteous also Rich the resort manager was a true gentleman, help... Toon meer
Bedrijf heeft geantwoord
From start to finish all went smoothly especially Salzburg airport on return which can be a nightmare. Staff were very friendly and helpful and our hotel Schweuzerhif was suoerb
Bedrijf heeft geantwoord
Nodlaig was very helpful in planning stages and responded quickly to queries. Bus transfer and info all good. Communication good on way home when flights were affected by weather. We had little need f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Directski.com
Geschreven door het bedrijf
Directski.com was founded in early 2000 by two Irish entrepreneurs and ski enthusiasts who had a vision to create the world’s first online ski holiday company.
Our ethos was, and still is to this day, to provide a simple, low cost way to book your ski holiday online, without the need for expensive brochures and high street shops.
Directski.com has always been a champion for making great ski holidays affordable for all.
Contactgegevens
Ierland
- www.directski.com
4,8
Uitstekend
369 reviews
Zo gebruikt dit bedrijf Trustpilot
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Knowledgeable and helpful staff
Easy to interact with DirectSki either online or by phone. Staff knowledgeable and helpful. Check in at airport excellent. Happy to book with them again and to recommend them to others.
6 februari 2025
Antwoord van Directski.com
That is super to hear Myra!
Thank you very much for taking the time to send us your kind comments!
We hope to get you back on the slopes soon.
Amy.
Disappointing reps
Arrangements from start to finish were very good.
We enjoyed the sking in Zell em Zee and always liked the town.
Our hotel Upside Down Post Neau was excellent.
My only downer on the holiday was the Direct Ski reps. One came to the hotel on the evening we arrived. Any information she gave was incorrect. We never seen seen a rep again for the rest of the week. I did send a message to our rep but had to send another message the next day. I know she got injured on the slopes in Sallbach. But that is not the guests problem. There should be someone else to step into her position.
Lucky for our group we have them sking for years but if you have questions or problem good to have a rep to ask any questions of activities going on in the town.
11 februari 2025
Antwoord van Directski.com
Thank you Annette for your kind rating and feedback.
We are very happy to read that you enjoyed the ski trip overall and the hotel!
Regarding the comments on the resort manager, we are very sorry to hear this. We take a lot of pride in offering our clients the most personal service. With that, our resort managers do not visit each hotel daily, however each client will receive an SMS message almost every day with updates and any help or advice you may need.
I can see on your booking the SMS were sent, however if you did not receive any and wish to speak to us further on this issue, please contact customerservices@directski.com
We strive to be the very best possible and all of your comments and feedback help us achieve this high standard Annette, so we appreciate this greatly.
We do hope to welcome you back in the near future and once again, many thanks.
Amy.
Antwoord van Directski.com
Thank you Grainne - Super to hear all went so well!
Kind regards,
Amy.
I had a decent experience booking with…
I had a decent experience booking with Directski.com. The process was straightforward, and the staff were helpful during initial queries. However, there were a few hiccups—unclear details about additional costs like tourist tax and extras for ski gear, which could have been communicated better. Early flight times were inconvenient, especially the return trip. On the positive side, the holiday itself was enjoyable, with good accommodation and helpful resort staff. It's a mixed review, but overall an okay choice for a ski holiday.
24 januari 2025
Review zonder uitnodiging
Antwoord van Directski.com
Thank you for taking the time to send us your comments, we greatly appreciate it.
Firstly, we are sorry to hear you were unaware of any additional costs around ski extras. This is standard across the board and always made clear when speaking to our ski specialists either on email, phone or our chat service. All of our packages include: Return flights, coach transfers, luggage and 7 nights accommodation and your resort manager service. Anything after this is additional.
Regarding the Tourist tax, this is applied to many countries you visit, with more and more countries adding to it and charging. We have no control over this, nor can we charge it beforehand. Different star ratings apply different costs and it must be paid locally. We do feature this on our website, under each hotel in the important information section for our clients to be aware of.
We are glad to hear overall you had an enjoyable ski holiday and that our resort managers were helpful and informative.
Thanks again for taking the time to send us your views and we do hope despite the above, we can welcome you back again. Do not hesitate to call our friendly sales team or chat to them online, for any additional information you might need.
Kind regards,
Amy.
Antwoord van Directski.com
Super to hear!
Thanks for your kind comments.
We look forward to getting you back on the slopes in the future!
Amy.
My holiday was very well organised by…
My holiday was very well organised by Directski , everything went very smoothly. A special mention goes to my rep in St Johann Aisling ( AKA Lynsey Vonn ) she is excellent at her job and nothing was too much trouble for her .Her knowledge of the resort was very helpful and Directski should be very proud of her .
3 februari 2025
Antwoord van Directski.com
This is superb! Delighted to hear you had a wonderful ski trip.
Aisling really is fantastic at what she does, thank you for highlighting her efforts.
We hope to get you back on the slopes very soon!
Amy.
Great holiday and great accommodation but would have liked to be in the hotel not the apartments even though the rooms were very nice
Lovely relaxing week with good company and lovely accommodation and food
3 februari 2025
Antwoord van Directski.com
Thank you Kathleen for your kind comments today.
We are sorry to hear you did not like the location of the rooms. Many hotels feature annexe's, with certain categories of rooms in each annexe, which lead to the main building. We have no control over the location or position of the rooms.
If there is anything we can help with in the future, in terms of trying to locate you in the main building or a different category room, please do call our dedicate team and they will be very happy to guide you before booking.
We do hope to welcome you back in the future.
Kind regards.
Amy.
Efficient and easy to work with .
3 februari 2025
Antwoord van Directski.com
Super! We are thrilled to hear this.
We look forward to welcoming you back again the future!
Amy.
Overall my experience was good your…
Overall my experience was good your resort manager Louise was fantastic and more than helpful.
3 februari 2025
Antwoord van Directski.com
Thanks Eamonn, this is very good to hear!
We hope to welcome you back in the near future.
Amy.
An excellent experience all round
An excellent experience all round. I messed up the names on our booking and their sales people were able to fix it no problem at all. The transfers were seamless, the food at the hotel was brilliant, the location was fabulous. I would highly recommend them and plan to book again for next year
22 januari 2025
Antwoord van Directski.com
Thank you very much!
We are delighted you found the pre travel service and the in resort service excellent and we look so forward to welcoming you back next season!
Many thanks!
Amy.
Zellamsee ski holiday
Everything went smoothly from start to finish, flights,transfers, and A1 hotel. Really enjoyed our ski holiday. Will be back to Austria next year
26 januari 2025
Antwoord van Directski.com
Wow, fantastic feedback Paul.
Thanks for taking the time to send us this, we appreciate you and your comments greatly!
We cannot wait to get you back to the Austrian slopes next year!
Amy.
The rep in Livigno
The rep in Livigno, Gesippue (sorry about the spelling) was really informative and helpful
27 januari 2025
Antwoord van Directski.com
Thank you Mel!
Super to hear Giuseppe went above and beyond.
Thanks for sharing your kind comments today!
We look forward to getting you back on the slopes soon!
Amy.
Had an excellent holiday!
Had an excellent holiday with Directski! Online booking was very straightforward. We were provided with all the necessary information in advance of our trip. Everything went smoothly with the trip - flights, transfers, accommodation, ski passes, ski hire, etc. were all exactly as described. Support at the resort was also excellent - Louise checked in with us regularly and she was a pleasure to deal with. We're very happy with our Directski holiday experience!
28 december 2024
Antwoord van Directski.com
Thank you Aiden!
Wow, fantastic comments to receive.
Thrilled to hear you had a great trip from start to finish with us and we do hope to get you back on the slopes in the near future!
Many thanks!
Amy.
Had a great week in the snow.
Had a great week in the snow, with a difficult trip home. We had the unforeseen circumstances of our Aer Lingus flight being double booked due to flight cancelations the previous day because of the storm in Ireland. This led us to miss the flight home, but it was the efforts of our rep, Gabrielle, in assisting us in getting home on alternate flights, which have led to a 5 star review.
25 januari 2025
Antwoord van Directski.com
Wow, thank you for your kind comments Andrew. We really do appreciate this and you.
Firstly, we are very sorry for any inconvenience caused. As you mentioned, the storm caused major delays across the board and this is completely out of our hands. We are so grateful to have a wonderful resort team to help in these situations on the ground and thank you very much for highlighting their efforts and your understanding of the situation.
We do hope to welcome you back in the near future Andrew.
Many thanks again,
Amy.
Very happy with the service from…
Very happy with the service from initial booking right through to info sent on before our holiday, and then the care while there was super efficient.
17 januari 2025
Antwoord van Directski.com
Super feedback - Thank you Michael!
We hope to get you back on the slopes in the near future!
Amy.
Antwoord van Directski.com
Thank you for the lovely comments! We absolutely pride ourselves on customer service and thank you for highlighting this, we really do appreciate you.
Looking forward to welcoming you back on the slopes in the near future!
Amy.
The service
The service, support, information and follow up from your sales team {Amy} was excellent. I have used Crystal Ski for the last 10/12 years but will switch to Direct Ski based on the sales support received.
Hopefully the service at the resort will be as good.
13 januari 2025
Antwoord van Directski.com
This is wonderful to read Eric!
Thank you for taking the time to send us your kind comments and we look forward to welcoming you in resort and can absolutely guarantee you will be well looked after.
Many thanks Eric,
Amy.
Excellent Ski Holiday
Great communications prior to departure. Pleasant and knowledgeable resort Rep (Frank). Very good resort and excellent spa hotel. Same hotel (and room) in same resort as last year. Norica Therm in Bad Hofgastein. Can't beat it.
22 januari 2025
Antwoord van Directski.com
Thank you for your kind comments. We are thrilled to hear you had a great ski holiday again this year!
Frank is super and thank you for highlighting this.
Hopefully we will welcome you back next season!
Many thanks.
Amy.
Enjoyable holiday
Seamless booking, good communication with company up to departure, booking in a airport seamless with Direct Ski flight voucher. Met at far side by good reps and prompt gathering of skiers and on our way. Updates tests all weeks from resort rep. All in all a very enjoyable holiday.
21 januari 2025
Antwoord van Directski.com
Wow Siobhan! Thanks for this super feedback!
We are delighted to hear you had a fantastic trip from start to finish!
Do come back to the slopes soon with us!
Amy.
Antwoord van Directski.com
Thank you Shane for your kind comments about Zell Am See, it really is a beautiful resort!
Amy.
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