Heidi Reviews 5.198

Always very helpful and understanding. A good knowledge of the hotel and area we wish to go to

The skiing, the people in the area were very friendly. Chamonix was very beautiful place to visit.

However, the place where we stayed was not clean and the carpet was dirty.

Simple / straightforward / transparent

Smooth booking process and good to talk to a human when I had a query.

We had such a good experience with our holiday booking with Heidi in January 2026 we have booked a repeat trip 2027.

Easy to book and price match. Appreciated greatly being able to phone a human as well.

This is the second time we have used Heidi and once again they were fantastic. So helpful when booking. Listened to exactly what I wanted and provided it. Everything ran so smoothly and easily. Always a person on the end of a phone when you need help even at 5.30am in the morning. Going to use them again to book for next year. Wouldn’t go anywhere else now.

Great ski holiday in French Alps. All well organised. I had to reschedule after injury before original booked dates. Heidi helpdesk were fantastic and put in a lot of effort to help reschedule the ski trip for later. Would book with them again.

Easy and simple to book. When i needed a question answered it was always answered. Had several queries about hotel and transfer and was comforted through it all. would definitely book again. Everything was well organised

The initial experience was excellent: booking, customer service, documentation, flight, transfer out. However, our hotel had not been properly researched. 3 out of 4 restaurants closed theday after we arrived, leaving us with very limited dining options. When we left, the hotel was virtually pushing us out of the door so they could close for the season. The transfer company then let us down by not providing a vehicle for our return trip to the airport. ‘Sorry sir, you’d better find your own taxi’. Not what you want to hear when you are late to get to your flight. £500 out of pocket so far!

Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson
Need not of being worried. Excellent service - easy private transport to the resort - ordered equipment and ski lift passes with Heidi and the skiing was brilliant with no queuing, slopes not crowded and easy to navigate
Personally our accommodation was basic and we slept in the bunk beds rather than make up the sofa into a bed ( reminded me of a caravan ) good kitchen and dining area .
Bathroom facilities functional
As end of season for our trip, alot of restaurants and coffee house were closed. But those that were open, had excellent food. Flight carriers were different to and from France and could of changed flight times (subsidy) if we had wanted to
I would highly recommended Heidi

=Excellent website and flexible offers, meaning it was easy to identify 3 and 4-day holiday options leaving on a Friday and returning Tuesday or Wednesday.

Booking was very easy, adjusting flights, adding transfers and ski hire was much easier. But there should have been far more detail about the accommodation. Overall I would definitely use Heidi again

Everything was organised well and cost effective. The communications and updates worked very well and the combination with the human sales team who set up the holiday exactly as we expected wanted was very effective.

All absolutely seamless! So easy and such good value

Great communication, great price and excellent customer service whilst away

Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit.
Customer service staff really helpful when I called needing advice when booking kit hire and lift passes for our skiing package.
I’m not overly tech minded but the booking process was easy and I received confirmation updates and emails quickly.
I would certainly recommend Heidi and definitely will use them again for future trips.

The booking process was fine and easy we had few problems when we arrived- the issues with a room we paid extra for a bigger room but the hotel didn’t know about that also we experienced issues with ski passes.

Chat function on website was easy to use. Spoke to a real person who sent quotes through within minutes which fit our requirements. Would def book with Heidi again

Avoid Heidi Ski at all costs. This was, without exaggeration, one of the most incompetent and frustrating travel experiences we have ever had. *Unfortunate ending = circus.

From the very beginning, their systems are misleading at best and deliberately deceptive at worst. The booking process clearly suggested baggage could be added either during or after checkout. That turned out to be completely false, forcing us to pay an extra £100 directly to the airline. Not only is that unacceptable, but the wording has since been quietly changed, an obvious attempt to cover their tracks rather than take responsibility.
Customer service was appalling. The representative I spoke to was rude, dismissive, and clearly uninterested in helping. Instead of resolving a straightforward issue, she argued, interrupted, and shut down any attempt at a reasonable conversation. It was obvious from the outset that helping customers is not a priority for this company.
It gets worse. The booking confirmation showed four 10kg cabin bags with Ryanair, supported by their own documentation. In reality, this translated to small personal bags, completely different from what was advertised. Another misleading detail, another problem created by their poor systems. At this point, it’s hard to believe any of this is accidental.

The final failure was nothing short of negligent. The transfer allowed just 1 hour 45 minutes between airport drop-off and departure on a busy Easter weekend, an entirely unrealistic timeframe. Any competent travel provider would recognise this as insufficient. Unsurprisingly, we missed our flight. What followed was a 10 hour ordeal and purchasing of new flights in the airport with small children, eventually getting home at 3am instead of 5pm. Exhausting, stressful, and entirely preventable.

And the response? A token £200 compensation insultingly low given the scale of disruption and it took over a week just to hear back from them. No meaningful apology, no accountability, just a minimal effort to make the problem go away.

This company is disorganised, misleading, and completely indifferent to the customer experience. What should have been a straightforward holiday turned into an expensive, stressful mess due to their repeated failures.

Save yourself the time, money, and stress, book elsewhere.