Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Toon meer
Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Toon meer
Bedrijf heeft geantwoord
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Heidi
Geschreven door het bedrijf
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Contactgegevens
63 Queen Square, BS1 4JZ, Bristol, Verenigd Koninkrijk
- 0117 457 6000
- heidi.com
4,7
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great holiday search engine
Great holiday search engine, really good filters and brilliant user experience overall. Our group has had slightly complicated requirements and I’ve had to ring Heidi sales team who were brilliant. Fast to respond and friendly.
13 april 2026
Antwoord van Heidi
Hi Mrs Moses,
Thank you so much for your feedback 🎿😊
We’re really pleased to hear you had a great experience using the search tool and filters and that the overall experience felt smooth and easy to use. It’s also great to hear that the team were able to step in and help quickly when your group had more complex requirements and that they were friendly and responsive throughout.
We really appreciate you choosing Heidi and hope to help you plan your next trip soon ⛷️
– Xav
Customer Support Agent
the accommodation was poor and we did…
the accommodation was poor and we did not have the reference number for the booking so when we had to call the owners they could not help as they could not see the booking on their system. the ski pass was booked for two adults not one adult and one child wasting money. it was useful to book all in one package but next time i will go back to independent booking so i have all the information.
10 april 2026
Antwoord van Heidi
Hi Hannah,
Thank you for taking the time to share your feedback. We’re really sorry to hear that parts of your trip didn’t meet your expectations.
I have taken the time to look into your feedback. I can confirm your Interhome voucher, including the booking reference number and check-in details, was available in your MyBooking portal.
Checking the ski pass, there was one adult and one child ski pass purchased for your booking. This is reflected on the ski pass voucher provided prior to travel, available on your MyBooking Portal. For future reference, we also have a 24-hour phone line available while you’re travelling, and our team is always on hand to help resolve issues like this in real time.
We’re sorry to hear that the accommodation itself did not meet your standards. If you’re happy to share further details with us, we would really appreciate the opportunity to investigate this and raise it directly with Interhome.
We do hope you were able to enjoy your time in the mountains.
Kind regards,
Victoria - Customer Support Manager
Easy and saved me money
Easy to use website. Very helpful customer service agent when I needed to call to check something. Call was answered very quickly. Impressed.
12 april 2026
Antwoord van Heidi
Hi Sarah,
Thank you so much for your feedback 😊
Great to hear you found the website easy to use and that when you needed a bit of extra help, the team were quick to answer and able to sort things for you without any hassle. We’re really pleased it left you impressed overall.
We really appreciate you booking with Heidi and hope to help you again soon ⛷️
– Lucy
Customer Support Agent
All went smoothly
Very simple and straightforward to find holidays, flights, transfers, accommodation, ski passes etc through the Heidi website. All went according to plan. We had a lovely time.
12 april 2026
Antwoord van Heidi
Hi Andrew,
Thank you so much for your feedback 😊
We’re really pleased to hear you found the website simple and straightforward to use and that everything from flights and accommodation through to transfers and ski passes all went smoothly. It’s great to know your trip ran exactly as planned and that you had a lovely time 🎿⛷️
We really appreciate you choosing Heidi and hope to help you again soon!
– Lucy
Customer Support Agent
Fabulous holiday! 5*
Fabulous holiday. Booking team were great, always contactable and super helpful. Location was perfect. Accommodation was amazing. A very special week and happy family. Highly recommend 5*
12 april 2026
Antwoord van Heidi
Hi Simon,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear you had a fabulous holiday and that the booking team were always contactable and super helpful throughout. It’s great to know the location and accommodation were spot on and that it all came together for a really special family week 🎿
We really appreciate your recommendation and hope to help you again soon!
– Freya
Customer Support Agent
Horrific experience with dangerous airport transfers
The whole trip would have been great but for the transfers to and from airport. The driver on the outbound leg was appalling, driving late at night at ridiculous speeds, taking blind bends on the wrong side of the road, going the wrong way round roundabouts, texting whilst overtaking at ridiculous speeds highly in dangerous situations, a life-threatening nightmare. Driver on the way back little better, and falling asleep at the wheel. Truly terrifying journeys with carriers that are clearly unregulated and with very poor training and monitoring. Heidi shouldn't be using carriers like that for their passengers, endangering the lives of customers so seriously. For that reason alone, I will not use Heidi again even though the rest of the holiday was good. I don't need to put my life, and the life of my partner, at risk just to get to and from a ski resort!!
4 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi Colin,
Thank you for taking the time to share this feedback. This isn't the standard we aim to provide, and we understand how frightening this must have been for your family.
To be clear, the safety of our customers is our number one priority, and we were incredibly concerned to hear this behaviour from our transfer partners.
So that we can properly address this matter, we please ask that you reach out to us at customers@heidi.com. We can then conduct an investigation into our supplier's actions and ensure that appropriate action is taken.
We do hope that, aside from these transfers, you were able to enjoy your holiday.
Best wishes,
Charlie - Customer Support Team Leader
great quick service
11 april 2026
Antwoord van Heidi
Hi David,
Thanks so much for your feedback 😊
Really pleased to hear the service was quick and everything was dealt with smoothly for you 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Em
Customer Support Agent
Great family holiday
We really enjoyed our holiday and everything went very smoothly. Heidi introduced us to a resort we would not have found on our own.
Our only issue was that when making plans changes to our booking were not updated causing quite a lot of confusion and time.sorting it out.
12 april 2026
Antwoord van Heidi
Thank you Rob! Really glad the holiday was a great one and that we could introduce you to a resort you wouldn't have found on your own... that's one of our favourite things to do!
We're sorry the booking changes caused confusion and took time to sort out. That's really useful feedback and not the experience we want anyone to have. We'll make sure it's flagged internally.
Hope the family had a brilliant time and we'd love to help you discover somewhere new again next season! ⛷️
All the best,
Lucy - Customer Support Agent
Smooth
Smooth! Everything about the whole trip went perfectly. From the initial advice (1st time skiing family), to flights, transfers, lift pass and equipment hire!
Exceptional service
9 april 2026
Antwoord van Heidi
Hi Paul,
That’s brilliant to hear 😊
Really glad everything came together so well for your first family ski trip 🎿 From the early advice right through to flights, transfers, lift passes and equipment hire, it sounds like it all ran exactly as it should.
Thanks so much for the recommendation, and we hope to help you again soon!
– Xav
Customer Support Agent
Clear info on web pages
Clear info on web pages - then had one detail question on transport and person on phone answered it
10 april 2026
Antwoord van Heidi
Hi Dave,
So glad to hear this, thank you! 😊
Great to know the website had everything you needed and that the team could help tie up that last little detail too. That's exactly what we're here for!
Hope to see you back on the slopes with us soon! 🎿
Xav - Customer Support Agent
Easy to create a bespoke holiday with…
Easy to create a bespoke holiday with extras included
11 april 2026
Antwoord van Heidi
Hi Jacqui,
Thanks so much for your feedback 😊
We’re really pleased to hear it was easy to put together a bespoke holiday and that having the extras included made everything feel simple and well organised 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Em
Customer Support Agent
Really easy but bespoke way to book a…
Really easy but bespoke way to book a trip. Great service from the team and just the right level of communication (i.e. not flooded with emails/texts, but feel well informed).
5 april 2026
Antwoord van Heidi
Hey Charlotte,
Thanks so much for your lovely feedback 😊
Great to hear the booking process felt easy yet still bespoke and that the communication hit the right balance, keeping you informed without overwhelming you. We’re also really pleased the team looked after you well throughout 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Xav
Customer Support Agent
Great travellers experience
Easy, user friendly experience and very good communication throughout the whole process. Made our holidays very enjoyable! Fantastic residences with all required facilities, in great locations.
11 april 2026
Antwoord van Heidi
Hi Christine,
Thank you so much for your feedback 😊
We’re really pleased to hear you found everything easy and user friendly and that communication was strong throughout the whole process. It’s great to know it all helped make your holidays enjoyable and that the residences and locations worked so well for you 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Lucy
Customer Support Agent
4 day ski trip Borovets
We had a great holiday. Easy to book and all information was provided in good time. I have been to Borovets before so was prepared for the experience, but maybe for people who haven't been before it might be good to let them know that a 4* experience in Bulgaria isn't the same as one in France or Austria for example. Would definitely book through Heidi again.
11 april 2026
Antwoord van Heidi
Hi Mrs. TR,
Thank you so much for your feedback 😊
We’re really pleased to hear you had a great holiday and found the booking process easy with all information provided in good time. It’s great to know everything ran smoothly and that you had a lovely experience overall 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Em
Customer Support Agent
Easy, no stress holiday
Booking was really easy and everything ran very smoothly whilst there.
10 april 2026
Antwoord van Heidi
Hey there,
Thanks so much for your feedback 😊
We’re really pleased to hear the booking process was easy and everything ran smoothly during your trip 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Lucy
Customer Support Agent
Great experience
Great experience. Easy to navigate . Everything needed for a snowboarding holiday . The accommodation was better than expected . One of the best places I have every stayed at for a skiing holiday
7 april 2026
Antwoord van Heidi
Hi Iain,
Thanks so much for your feedback 😊
We’re really pleased to hear you had a great experience and found everything easy to navigate from the start. It’s brilliant to know the trip had everything you needed for your snowboarding holiday and that the accommodation even exceeded expectations, especially when it turned out to be one of your best ski stays 🎿🏔️
We really appreciate you choosing Heidi and hope to help you again soon!
– Freya
Customer Support Agent
Quality company everything from start…
Quality company everything from start to finish was as described and great value , already booked for next year with Heidi
10 april 2026
Antwoord van Heidi
Hey Dan,
Thanks so much for your feedback 😊
We’re really pleased to hear everything ran smoothly from start to finish and that you felt it was great value 🎿 It’s fantastic to know you’ve already booked again for next year too, we really appreciate the continued support.
Looking forward to helping you again!
– Xav
Customer Support Agent
Another smooth and seamless holiday…
Another smooth and seamless holiday experience with Heidi. Even with a flight change everything was amended and every aspect was delivered as per my booking. Customer service were polite and helpful when needing to change my transfer due to a flight change. Looking forward to booking another ski break with them in the future.
5 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi Shona,
Thanks so much for your feedback 😊
We’re really pleased to hear you had another smooth and seamless experience with Heidi and that even with the flight change everything was handled and updated for you without any hassle 🎿 It’s great to know the team were helpful and got your transfer adjusted quickly and that everything matched your booking as expected.
We really appreciate you choosing us again and look forward to helping you with your next ski break!
– Lucy
Customer Support Agent
The team were so kind and friendly
The team were so kind and friendly. Made my partner and I feel welcomed and despite being busy took time with each and every customer
11 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi Kimberley,
Thanks so much for your feedback 😊
We’re really pleased to hear the team were kind and friendly and that you and your partner felt welcomed throughout your experience. It’s great to know they still took the time to look after each customer properly even when it was busy 🎿
We really appreciate you choosing Heidi and hope to help you again soon!
– Em
Customer Support Agent
Great Booking Service
The booking process was smooth and Freya was really helpful when we needed to make a few post booking tweaks.
We booked everything from Flights, Hotel, Lessons, Passes, Transfers and Equipment and all was very smooth for what seemed a very reasonable price, with huge convenience.
3 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi David,
Thanks so much for your feedback 😊
We’re really pleased to hear the booking process felt smooth and that Freya was able to help when you needed to make a few post booking tweaks 🎿 It’s great to know everything from flights and accommodation through to lessons, passes, transfers and equipment all came together seamlessly and felt like good value with real convenience.
We really appreciate you choosing Heidi and hope to help you again soon!
– Freya
Customer Support Agent
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.