Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Toon meer
Bedrijf heeft geantwoord
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Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Toon meer
Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Toon meer
Bedrijf heeft geantwoord
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Heidi
Geschreven door het bedrijf
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Contactgegevens
63 Queen Square, BS1 4JZ, Bristol, Verenigd Koninkrijk
- 0117 457 6000
- heidi.com
4,7
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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TRANSFER My return journey was stressful as I…
My return journey was stressful as I was not given correct information and waited One hour on my first pick up in the snow with no one to contact.
(I would say however that the girl sat Alpine Fleet was excellent at calling me and explaining the taxi was coming and apologized for the long wait)
31 maart 2026
Antwoord van Heidi
Hi George,
Thank you for taking the time to leave us a review.
We’re sorry to hear that your inbound journey was stressful. We completely understand that waiting an hour for your pick-up without any contact would have been an unsettling experience.
In situations like this, we always recommend contacting our 24-hour Out of Hours line, which is available at all times. This number can be found on the MyBooking portal. Unfortunately, I cannot see any correspondence from the phone number we have on file for you. You would also have been able to contact Alpine Fleet directly using the number provided should you have wished to do so.
We are, however, pleased to hear that the Alpine Fleet agent was helpful and contacted you directly to confirm your pick-up time and apologise for the delay.
We hope to have the opportunity to get you back out to the mountains in the future, and thank you again for your review.
All the best,
Booking was easy and very friendly
Booking was easy and very friendly. However, we were not warned that the so called four star accomadation was in fact very basic and that when we arrived at 2115 there was no soap or body wash for 3 people, on roll of toilet paper, no kitchen basics for washing dishes and pans and that everything had shut at 1900 and indeed shuts 1200-1500.
More to the point we had booked at added expense a late flight home leaving at 2115. Lyon airport was just over 2 hours away so we anticipated a pickup not earlier than 1800. We were told the pickup would be at 1500, the time suitable for the 1830 flight thus cutting severely into our last day of skiing. When I protested we were given a lot of BS about road traffic and having to pick up other customers at different locations. In fact the driver changed the collection time three times, said it was nonsense there were other parties to pick up, and also that the road, a motorway all the way, was never congested. So Heidi expected us to wait five hours at the airport!
As it happened the flight was delayed........
30 maart 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi Patrick,
Thank you for taking the time to leave us a review. We’re very sorry to hear that there were aspects of your holiday that did not meet your expectations.
We apologise that your accommodation was disappointing on arrival, particularly the absence of a welcome pack with basic essentials. We completely understand how frustrating this can be, especially when arriving late in the evening when shops may be closed, and after a long day of travel.
In terms of the room standard in situations like this, we always recommend getting in touch with our 24-hour out-of-hours support line, as this allows us to investigate and address any concerns while you are still on holiday. I can see that you got in touch with us via Live Chat out of our opening hours, for which our AI bot sent an automatic message stating to call if you required any assistance.
Regarding your transfer, I can see that a shuttle service was selected. As these are shared transfers, they do involve collecting other passengers travelling in the same direction, and pick-up times can sometimes be adjusted to account for this, as well as traffic and road conditions. For future bookings, a private transfer may offer more flexibility with timings. That said, we do appreciate that a five-hour wait at the airport is far from ideal. In these circumstances, we would again encourage customers to contact our out-of-hours team, who will always do their best to assist.
We do hope that, despite these issues, you were still able to enjoy your holiday. We truly appreciate your feedback, as it helps us to improve our service.
Best wishes
Phoebe - Senior Customer Support Agent
Great support
Great support , offering many options and first hand knowledge.
Our trip was great value and look forward to the skiing!
10 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi John,
Thanks so much for your feedback 😊
We’re really pleased to hear you had great support from the team and found the range of options and first hand knowledge helpful 🎿 It’s also great to know the trip felt like good value and hope you had a lovely holiday.
We really appreciate you choosing Heidi and hope to help you again soon!
– Em
Customer Support Agent
A stress free trip for Spring Skiing in the northern French Alps
We booked our ski trip 6 days before our departure.
Heidi provided us with all the information we required to have a smooth journey to France and onward transfer to our resort. They also took care of our return transfer. The accommodation booked lived up to our expectations.
9 april 2026
Antwoord van Heidi
Hi George,
Thanks so much for your feedback 😊
We’re really pleased to hear everything came together smoothly for your last minute ski trip and that you had all the information you needed for your journey to France and onward transfers 🎿 It’s great to know the accommodation met your expectations and that the return travel was taken care of without any issues.
We really appreciate you choosing Heidi and hope to help you again soon!
– Lucy
Customer Support Agent
Short break specialists
One of the easiest travel companies to deal with. Great recommendations and a super easy booking tool. There aren’t many companies putting together short ski breaks but this is our second booking in 2 years and it’s worked out so well.
9 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi Joanne,
Thanks so much for your feedback 😊
We’re really pleased to hear you’ve found us easy to deal with and that the recommendations and booking tool made everything simple 🎿 It’s great to know your second ski break with us has worked out so well and that you’ve trusted us again for your trips.
We really appreciate your continued support and look forward to helping you plan the next one!
– Em
Customer Support Agent
Antwoord van Heidi
Heya Heather,
Thank you for the kind words! 😊
We put a lot of work into making sure the booking process is as smooth as possible, so really glad it hit the mark for you!
Hope to see you back with us soon! ⛷️
Em - Customer Support Agent
Booking with Heidi was great and the…
Booking with Heidi was great and the service through the holiday was perfect. Thank you
5 april 2026
Antwoord van Heidi
Thank you! Great booking and perfect service throughout... really glad it all delivered from start to finish.
We'd love to welcome you back for the next one! ⛷️
All the best,
Xavier - Customer Support Agent
Great holiday from start to finish
8 april 2026
Antwoord van Heidi
Hey Sandy!
Thank you so much, really glad to hear it! 😊
Short, sweet and exactly what we love to see! We hope to see you back on the slopes with us again soon! 🎿
Freya - Customer Support Agent
Very helpful and reliable company
Very helpful and reliable company. Gave me the support I needed when I needed it.
7 april 2026
Antwoord van Heidi
Hiya Jonathan,
This is so lovely to hear, thank you! 🙌
We always want to make sure our guests feel supported every step of the way, so it's really great to know we could be there when you needed us most.
Hope to see you back on the slopes with us soon! ⛷️
Lucy - Customer Support Agent
Zell am See was a good location for…
Zell am See was a good location for both skiers and non-skiers. The staff at Hotel Latini were friendly and helpful and the food was good.
7 april 2026
Antwoord van Heidi
Heya!
Thank you so much for this, really glad to hear it! 😊
Zell am See is such a brilliant destination and Hotel Latini is a great pick, lovely to hear the staff and food lived up to expectations too. It's always a bonus when there's plenty to keep everyone happy whether they're on the slopes or not! 🏔️
Hope to see you back with us again soon!
Xav - Customer Support Agent
Very good communication when we emailed…
Very good communication when we emailed but would have liked more help and advice for ski passes and ski lessons. We were given links but weren't very confident about what to choose as it was first time for family.
4 april 2026
Antwoord van Heidi
Thank you Elaine! Really glad the communication was good throughout.
That's really helpful feedback on the ski passes and lessons guidance. For a first time family trip those decisions can feel quite daunting and links alone don't always give the confidence you need. We'll make sure that's taken on board so future first timers get a bit more of a helping hand through those choices.
Hope the family had a fantastic time on the slopes and we'd love to help you plan the next one! ⛷️
All the best,
Em - Customer Support Agent
Very understanding and accommodating
We made a pretty major mistake with our initial booking and the team at Heidi were exceptionally understanding and accommodating allowing us to book the holiday that we had intended to.
7 maart 2026
Antwoord van Heidi
Hi Graeme,
Thanks so much for sharing this 😊
We’re really glad the team were able to step in and help get everything back on track for you 🎿 It sounds like a stressful start, so it’s great to hear our team handled it with understanding and made sure you still got the holiday you originally wanted!
Really appreciate you choosing Heidi and hope we can help again in the future!
– Lucy
Customer Support Agent
Antwoord van Heidi
Hi Shaun,
Thanks for the review!
Great to hear everything was easy to book and that making changes along the way wasn’t a hassle 🎿 That’s exactly how it should feel.
Really appreciate you choosing Heidi and hope to help again soon!
– Em
Customer Support Agent
Website is easily accessible
Website is easily accessible, easy to navigate additional options.
Payment was quick and simple.
Great deals which are far cheaper than competitors.
7 april 2026
Antwoord van Heidi
Hey Chris,
Sounds like a smooth one 😊
Great to hear the website was easy to use and that adding extras and making payment was quick and straightforward 🎿
Really appreciate you choosing Heidi and hope to help again soon!
– Xav
Customer Support Agent
Accomdation not booked so hsd to wait…
Accomdation not booked so hsd to wait over an hour for it to be sorted
Accomdation not of the standard advertised
7 april 2026
Antwoord van Heidi
Hi Nicola,
Thank you for taking the time to share your feedback.
Firstly, we would like to sincerely apologise that this happened, and that you had to wait while this was resolved. We completely understand how frustrating and disappointing this must have been, especially at the start of your holiday, and this is certainly not the experience we aim to provide.
As soon as you contacted us, we investigated the issue urgently with our supplier, as everything had been confirmed correctly on our system prior to your arrival. While this did take some time to resolve, we did our best to support you in the moment and offered to cover refreshments while we worked on a solution. Once we were able to reach our supplier and identify the error, we acted immediately to secure your accommodation directly with the hotel.
We’re also sorry to hear that the accommodation did not meet the expected standard, and we take this feedback seriously. If you have any photos you’re able to share, please feel free to send them to customers@heidi.com. We can then investigate this with your accommodation directly.
We sincerely apologise again for the inconvenience caused and truly appreciate you taking the time to write this feedback to us. We do hope that, despite this you were still able to enjoy your holiday in the mountains.
Kind regards,
Phoebe - Senior customer support agent
Easy to navigate and helpful staff when…
Easy to navigate and helpful staff when i rang with a question
22 maart 2026
Antwoord van Heidi
Hi Becky,
Nice and straightforward 😊
Good to hear the site was easy to use and that the team were helpful when you needed a hand 🎿 Makes a big difference when you can get a quick answer without any hassle.
Thanks for choosing Heidi and hope we can help again soon!
– Em
Customer Support Agent
Easy booking
Easy booking and all information sent with correct info such as location and lift pass collection, ski hire location. Private transfers on time.
7 april 2026
Antwoord van Heidi
Heya,
Nice and smooth by the sounds of it 😊
Great to hear the booking was easy and that all the info you needed came through clearly, especially for lift passes and ski hire 🎿 Always a bonus when transfers turn up on time and everything just works.
Really appreciate you choosing Heidi and hope to help again soon!
– Lucy
Customer Support Agent
Antwoord van Heidi
Hey there,
Love that 😊
Really glad everything felt easy and that you’d use us again 🎿 That’s exactly what we’re aiming for.
We look forward to helping with your next trip!
– Em
Customer Support Agent
Did not deliver on flight bookings
The inbound flight time that was published for the booking was not secured and the 2 alternatives offered - one at 7am requiring a transfer at 2am or the latest flight at 9pm. There was an earlier flight at 5pm but was informed it was “too expensive” so was not offered.
4 april 2026
Antwoord van Heidi
Hi Richard,
Thank you for taking the time to share your feedback. We’re really sorry we weren’t able to confirm your booking with the flights you originally selected.
We do work with live pricing and availability, and your booking request was actioned immediately after it was placed. There is, unfortunately, the rare occasion, particularly when bookings are placed close to departure, where the flights you selected sell out before we're able to confirm them.
For your booking, I can see that our team reached out within two hours of your booking request being placed, before any confirmation had been issued. We informed you that we weren't able to secure those specific flights and worked with you to find the best alternatives. The 17:00 PM flights were considerably more expensive than those that you had originally selected, and we were unable to cover the full cost. We therefore asked that you pay a little bit more should you want to go ahead with this option. You instead chose to go with the 21:00 PM flight, and we were happy to cover the fare difference here.
Thank you again for sharing your experience. We are always looking to improve the experience of our customers, and we truly hope that you were able to enjoy your time in the mountains.
Best wishes,
Charlie - Customer Support Team Leader
Easy to book and great customer service
Easy to book and great customer service
Small issue with ski school but Heidi were quick to rectify
6 april 2026
Antwoord van Heidi
Hi Emma,
Thank you so much for this, really glad to hear the booking and customer service hit the mark! 😊
Sorry to hear there was a small hiccup with ski school, but we're pleased the team could get it sorted quickly for you. That's exactly what we're here for! 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Em - Customer Support Agent
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