Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Toon meer
Bedrijf heeft geantwoord
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Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Toon meer
Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Toon meer
Bedrijf heeft geantwoord
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Heidi
Geschreven door het bedrijf
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Contactgegevens
63 Queen Square, BS1 4JZ, Bristol, Verenigd Koninkrijk
- 0117 457 6000
- heidi.com
4,7
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great customer service and everything…
Great customer service and everything on holiday was organised, efficient and well explained on their website under our booking. Would book with Heidi again
29 maart 2026
Antwoord van Heidi
Hi Helen,
This is so lovely to hear, thank you! 😊
Really glad everything felt organised and well communicated throughout. Having all the info you need right there under your booking is something we really care about, so it's great to know it made a difference! 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Lucy - Customer Support Agent
Heidi are a great company
Great website, easy to use and everything you need to hand. Great staff too.
1 april 2026
Antwoord van Heidi
Hi Nigel,
Thank you so much, really lovely to hear! 😊
So glad the website had everything you needed and that the team made a good impression, too. Simple and straightforward is exactly what we aim for! 🎿
Hope to see you back with us again soon! ⛷️
Freya - Customer Support Agent
Impressed
Just returned from a trip booked through Heidi. Whole process was very straightforward from start to finish. Very pleased with help from Hattie in finding a holiday/accommodation that suited our needs.
1 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Heya!
So great to hear this, thank you! 😊
Really glad Hattie could help find the perfect fit for you - that personal touch in finding exactly what suits your needs is so important to us! We'll make sure to pass your kind words on to her; she'll love hearing this. 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Xav - Customer Support Agent
Loved it all
Loved it all. Such a good holiday. Booking and all details were spot on!
Accommodation was perfect- very well equipped kitchen, pool and sauna facilities etc. Bed not made up when we arrived at 1am however. And it wasn’t explained about WiFi and shuttle bus so maybe a welcome letter with this detail on would have been useful.
Ski school, lift passes and transfers were all well communicated and well planned. Defo would book again!
6 april 2026
Antwoord van Heidi
Hey Charlotte,
Thank you so much for this, really glad you had such a brilliant time overall! 😊
So lovely to hear the accommodation, ski school, lift passes and transfers all hit the mark. We always want everything to be spot on from start to finish, so that means a lot!
We're really sorry to hear the bed wasn't made up on arrival and that the WiFi and shuttle bus details weren't as clear as they should have been. That's really helpful feedback.🙏
We really hope to see you back with us again soon! ⛷️
Em - Customer Support Agent
Skiing made easy
Clear communications throughout made the whole experience easy. Excellent private transfer company. Everything just as advertised.
6 april 2026
Antwoord van Heidi
Heya!
Really glad to hear this, thank you! 😊
Clear communication and delivering exactly what's promised is so important to us, so it's brilliant to hear it all came together just as expected. Really pleased the private transfer hit the mark too! ⛷️
Hope to see you back on the slopes with us again soon! 🏔️
Lucy - Customer Support Agent
Brilliant from start to finish
From our first communication with Heidi we had great customer service. Booking a holiday with a with an 11 mth old can sometimes be difficult but Lucy our representative talked us through the holiday and made sure that everything we needed was catered for. From the flight, private transfer and highchair/cot at the accommodation. This is the first time with have booked with Heidi but would definitely recommend.
6 april 2026
Antwoord van Heidi
Heya Wayne,
This is such a lovely review to read, thank you! 😊
Travelling with a little one takes so much extra planning so we're really glad Lucy could make the whole process feel easy and make sure everything was taken care of. A private transfer and all the little extras sorted ahead of time makes such a difference! 🙌
We'll make sure to pass your kind words on to Lucy, she'll be so chuffed to hear this. We really hope it's the first of many trips with us! 🎿
Freya - Customer Support Agent
Ease and speed of booking
Ease and speed of booking, accessibility of staff to help and speed with which staff attended to any additional enquiries.
2 april 2026
Antwoord van Heidi
Hiya!
Thank you so much for this, really great to hear! 😊
We know how important it is to have someone on hand quickly when you need them, so we're really glad the team could deliver on that throughout. Quick, easy and stress-free is always the goal! 🙌
Hope to see you back on the slopes with us soon! ⛷️
Xav - Customer Support Agent
Awesome service wouldn't use anyone…
Awesome service wouldn't use anyone else, personal service
3 april 2026
Antwoord van Heidi
Hey there,
Wow, thank you so much - that really means a lot!
We cannot wait to help you plan the next one! ⛷️
Em - Customer Support Agent
We had great advice of where to go
We had great advice of where to go. Our booking was quick and easy and the Heidi reps were always very friendly and helpful
4 april 2026
Antwoord van Heidi
Heya Jess,
So lovely to hear this, thank you! 😊
Really glad we could help point you in the right direction and that the whole booking process felt nice and easy. Our team will be chuffed to hear they made a good impression too! 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Lucy - Customer Support Agent
Easy to book holiday online
Easy to book holiday online, great hotel and easy to find all details online about flights, lift passes, transfers, etc. I also made use of the 20% off with Mountain Warehouse. Only frustrating thing was the group bus transfers between Geneva and Val Thorens (Alpine Fleet) with a lot of waiting (expected) and confusion about the change at Moûtiers from the bus driver and nearly being taken to Val d’Isère!
5 april 2026
Antwoord van Heidi
Thank you! Really glad the booking process, hotel and Mountain Warehouse discount all delivered and that everything was easy to find online.
That's really helpful feedback on the Alpine Fleet transfer. Confusion at Moûtiers and nearly ending up in Val d'Isère is not the experience anyone wants! We'll make sure that's flagged to the transfer provider.
Hope the skiing in Val Thorens made up for it and we'd love to welcome you back! ⛷️
All the best,
Calun - Customer Support Agent
First Ski trip to Avoriaz
We have just returned from our first ski trip organised by Heidi and it was amazing from beginning to end. The flights went smoothly, the transfers too, the resort had everything we could have asked for, the accommodation was clean, central and purposeful. Equipment rental and ski passes waiting for us upon arrival... We are so grateful for such an easy experience. We highly recommend Heidi.
4 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Hey Vanessa!
Wow, what an amazing first trip - thank you so much for this!
It really does mean the world to hear that everything came together so well. Flights, transfers, accommodation, equipment all ready and waiting... that's exactly the experience we want every guest to have! 🎿
So glad the resort ticked every box too and we hope this is just the first of many ski trips with us! 🏔️
Freya - Customer Support Agent
The accommodation was very good and was…
The accommodation was very good and was all put together in one with transfer and skis and everything. We had a great holiday except for flights which easyjet let us down on by actually cancelling the outbound flight and massively delaying the return flight.
5 april 2026
Antwoord van Heidi
Thank you Hugh! Really glad the accommodation, transfers and ski hire all came together so well and that the holiday itself was a great one.
A cancelled outbound flight and a heavily delayed return is incredibly frustrating and we're sorry that overshadowed what sounds like a brilliant trip otherwise. Flight disruptions are outside of our control but we hope the team were on hand to support you through it. If there's anything still outstanding please do get in touch and we'll do what we can.
We'd love to welcome you back for a smoother one next time! ⛷️
All the best,
Lucy - Customer Support Agent
Last minute Easter getaway.The website was very easy to navigate
The website was very easy to navigate. When I rang to query something they were friendly and helpful. Also no upselling just helping me to get what I wanted.
5 april 2026
Antwoord van Heidi
Hiya Stuart,
Really glad to hear this, thank you! 😊
We always want to make sure our guests get exactly what they need rather than anything they don't, so it's really great to hear that came across! Friendly, helpful, and no-fuss is exactly what we're about. 🙌
Hope to see you back on the slopes with us soon! ⛷️
Xav - Customer Support Agent
Excellent booking experience with Heidi!
It was really easy to book the holiday- the woman I spoke to on the phone was very knowledgeable and extremely patient! She was able to make some good suggestions to improve our holiday plans and we were grateful for the excellent communication. We were sent all the paperwork and links well in advance and it was easy to book into our hotel and then get ski passes and ski rental equipment. Thank you!
5 april 2026
Antwoord van Heidi
Hey Nikki,
Aw, this is such a lovely review, thank you! 😊
We'll definitely make sure to pass this on - being knowledgeable, patient and genuinely helpful is exactly what we want from our team, so it's brilliant to hear it made such a difference to your planning. Great suggestions can really elevate a ski trip! ⛷️
Really glad everything arrived nice and early too, and that the whole process felt easy from booking right through to getting your passes and kit sorted. 🎿
Em - Customer Support Agent
Happy days with heidi
The website was very straightforward, easy to navigate. Everything went smoothly, flights, transfers, equipment hire etc. Friendly interaction on the phone. Would recommend
26 maart 2026
Antwoord van Heidi
Heya!
Thank you so much for this, really lovely to hear! 😊
So glad everything came together nicely from the website right through to the flights, transfers and kit hire. It's great to know the team made a good impression on the phone, too! 🎿
Hope to see you back on the slopes with us again soon! 🏔️
Freya - Customer Support Agent
We chose to travel with Heidi over Crystal - never again!
We chose to travel with Heidi over February half term - our holiday was an expensive disappointment with v poor customer service - 6 weeks now since we returned and despite Heidi initially offering me £300 compensation they have neither paid this out or even provided a response to my follow up correspondence. If you book with Heidi be prepared for a lot of hard work and hidden costs - for us this included an additional £400 for luggage which we were unaware of until check in en route to the airport (luggage not included - who doesn't need luggage on a ski holiday?!). Poor transfer times and a drop off/collection point a 25minute walk from our accomodation - challenging with three children in our party under 11. Pick up on the return was at 4am despite flight not leaving until midday - this involved us having to walk 25 minutes along a dark road in the middle of the night with small children while struggling with our luggage and felt quite unsafe. Heidi offered to pay for a taxi to the collection point - had they researched the area they would know that no taxi driver in Bourg St Maris is prepared to get up at 3.30am to drive us a mile down the road! Ski hire option from Heidi was no where near the slopes so after speaking with them we made our own arrangements but as newcomers to Les Arcs didn't realise ski lockers were booked up 9 months in advance - we booked our holiday 12 months in advance it would have been helpful if they'd mentioned this and we could have made arrangements. Instead we had no choice but to lug our own and our childrens ski equipment to and from the hotel to the funicular (25minute walk) then up and down the funicular every day - this almost broke us. As 'ski specialists' why are they recommending this hotel to families with young children? I struggle to see what value booking with Heidi added to our holiday, the holiday seemed good value when booking but don't be fooled, once I added up what we ended up spending I realised we could have stayed half board at a ski in - ski out hotel with crystal and it would have been hassle free. We won't be making this mistake again!
21 februari 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi Chrisi,
Thank you for your feedback. We’re really sorry to hear that your holiday didn’t meet expectations.
We do take your comments on board, as we are always looking to improve the customer experience. We aim to be as transparent as possible, and while baggage is not automatically included to allow flexibility for different customer needs, it can be added to your booking at any time.
All key holiday information, including transfer details, maps (with walking distances) and vouchers, is available on the MyBooking Portal before and during travel, so everything is in one place.
We appreciate you taking the time to share your experience.
All the best,
Victoria - Customer Support Manager
Good communication and quick responses…
Good communication and quick responses to questions and alterations. The booking process for the different options needed was easy and when at resort all hire , lessons and accommodation that were involved worked. Transfers were efficient and on time and our holiday was a pleasant time without any drama.
28 maart 2026
Review zonder uitnodiging
Antwoord van Heidi
Thank you Chris! A pleasant holiday without any drama - that's exactly what we want our customers to experince! We are really glad the communication, booking process, transfers and everything at the resort all delivered the way they should.
Hope to see you back with us again soon! ⛷️
All the best,
Xavier - Customer Support Agent
Well done, Heidi.
I guess some of the plaudits go to Easyjet and the transfer company (Four Seasons), but full marks to Heidi for what was easily the smoothest ski holiday experience ever.
1 april 2026
Antwoord van Heidi
Thank you Roger! We are so glad our suppliers were able to give you such a great holiday - the smoothest ski holiday ever is a title we'll take! 😄
Really glad everything came together so well, and we'd love to help you raise the bar again on the next one! ⛷️
All the best,
Em - Customer Support Agent
Smooth experience
You can call any time and speak with a real person. The options can be tailored to specific needs and quick response time via email.
3 april 2026
Antwoord van Heidi
Thank you, Elena! Real people on the phone, tailored options and quick email responses. We are really glad it all came through the way it should. 🙂
Hope the trip was a great one, and we'd love to help you plan the next! ⛷️
All the best,
Calun - Customer Support Agent
First time booking a package holiday…
First time booking a package holiday through Heidi and I would 100% recommend them. Easy booking process, great communication and excellent delivery of all the key documents etc. Everything went perfectly. Would definitely book again!
3 april 2026
Antwoord van Heidi
Thank you, Mark! A 100% recommendation on a first booking. We are really glad everything from the booking process to the communication and documents all hit the mark.
We hope it's the first of many trips with us, and we'd love to help you plan the next one! ⛷️
All the best,
Jago - Customer Support Agent
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