Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Toon meer
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Lees wat reviewers zeggen
Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Toon meer
Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Toon meer
Bedrijf heeft geantwoord
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Heidi
Geschreven door het bedrijf
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Contactgegevens
63 Queen Square, BS1 4JZ, Bristol, Verenigd Koninkrijk
- 0117 457 6000
- heidi.com
4,7
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Heidi
Heya!
Thank you so much, this really made us smile! 😊
We'll make sure to pass this on to the team, they'll be so chuffed to hear it. Really glad we could make your experience a great one!
Hope to see you back on the slopes with us soon! ⛷️
Em - Customer Support Agent
Antwoord van Heidi
Hey Dan!
So lovely to hear this, thank you! 😊
Really glad the booking process was nice and simple and that the hotel lived up to expectations too. That's always what we're aiming for! 🏔️
Hope to see you back with us again soon! 🎿
Xav - Customer Support Agent
Experience was super
Experience was super. Customer service was very responsive and very quick to sort out any of our queries. The whole trip was seamless from beginning to end .
2 april 2026
Antwoord van Heidi
Hiya Michelle!
This is so great to hear, thank you! 😊
A seamless trip from start to finish is exactly what we aim for, so it's really lovely to know the team could be there quickly whenever you needed them. We'll make sure to pass your kind words on! 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Lucy - Customer Support Agent
Antwoord van Heidi
Thank you Andrew! Really glad it was a great break and that everything ran smoothly.
We'd love to help you plan the next one! ⛷️
All the best,
James - Customer Support Agent
Antwoord van Heidi
Thank you for your great review! We are so glad to hear you got some excellent advice, and that everything was super smooth and easy for your holiday.
We'd love to get you out on the slopes again soon!
All the best,
Xavier - Customer Support Agent
Was good bit apprehensive but went ok…
Was good bit apprehensive but went ok pick up and hotel was good 👍
2 april 2026
Antwoord van Heidi
Thank you Christian! A little apprehensive but it all worked out well with a good pickup and hotel... really glad we could put your mind at ease.
Hope the trip was a great one and we'd love to welcome you back with a little less apprehension next time! ⛷️
All the best,
Jago - Customer Support Agent
Not a proper four star hotel
The Aer Lingus flight was good from Dublin.
The pickup service from the airport to the resort was good.
Soon as we landed at the hotel it was a disappointment the size of the room from the images on the advertising is quite misleading. Room is very small narrow hallway. big bed too big and leaves you with no room to put suitcases or to move around the room.
Coffee machine did not work
No small fridge in the room not that I would want a mini bar but just to put some basic drinks would be nice had to put them out on the windowsill and many other guests were doing the same.
Cleanliness
blood stains on my towel and bed sheets.
Green stains on bath robe.
Stains on the bed sheet.
I made it very clear to Lewis from Heidi when booking the holiday I was looking for a hotel that cater for vegan options.
When booking it I opted for half board and lucky enough I changed my mind and with over and back with emails eventually got the half board refunded just down to B & B.
And I was so glad I went to the trouble of doing that as the morning we went for breakfast there was no vegan options no allergies on any of the food the only thing we could take that was hot was beans.
I said this to the manager of the breakfast area and explain to her that I had already put in the email when booking the holiday that we were looking for vegan options and she said did they get back to you as you can see we don't have any vegan options.
I said yes we were insured that there would be no issue.
She then said it would take two full days to order in vegan options
On the Sunday morning we had no options on the Monday morning we had no options on the Tuesday morning she had warmed up vegetables and yogurts
No pastries.
So everyday we have to have the warmed up microwaved vegetables.
While everyone else could take as much as they wanted from the layout.
When giving us the yogurt they would only give us one yogurt each.
While all the other guests could come and go from the buffet and take as many items as they wished.
We were extremely disappointed in the hotel and management especially in the breakfast area.
I clearly said to her on the first day could we get vegan sausages after two days she said no they're not available.
But yet literally a 10 minute walk from the hotel there was a shop where we were able to buy vegan sausages no problem and we had to bring them to breakfast every morning to have them with the bread.
definitely I would definitely not rate this hotel a four-star very disappointed.
And the time you have in the Spar is very limited you have to book your spot and the spare closes at seven o'clock in the evening.
Based on my experience in the hotel I would probably not book with Heidi again.
30 maart 2026
Antwoord van Heidi
Hi John,
Thank you for taking the time to share feedback about your recent trip. It’s great to hear that your flights with Aer Lingus and the airport transfer both ran smoothly.
I’m really sorry to read about your experience at the hotel, particularly in relation to the room, cleanliness, and spa access. This isn’t the standard we expect from our accommodation partners, and we’ll be passing your comments directly to the hotel so they can review and address these points.
In terms of your vegan requirements, I can see that our team did contact the hotel in advance with your “hot plant-based vegan request.” We weren’t made aware of any issues during your stay, and it’s helpful to understand from your feedback how this was handled on arrival. We’ll be raising this specifically with the hotel to ensure that dietary requirements are better understood and catered for going forward.
Regarding the hotel’s four-star rating, it’s worth noting that star classifications can vary between countries, and standards in France may differ slightly from those in the UK. That said, your experience should still feel in line with expectations, and we appreciate you highlighting where this fell short.
We do hope that, despite the issues with the hotel and food options, you were still able to enjoy a wonderful time in the mountains.
Kind regards,
Victoria - Customer Support Manager
Antwoord van Heidi
Thank you for your review! It's so great that everything was well organised and of great value - really glad it all delivered.
Hope to see you back with us again soon! ⛷️
All the best,
Freya - Customer Support Agent
First time using Heidi to book a ski…
First time using Heidi to book a ski holiday and very impressed with them and their support - booked and paid for the trip only to realise that we wanted an earlier flight than the one booked, got in touch and flight changed with no problems.
2 april 2026
Antwoord van Heidi
Thank you Robert! Really glad the team could switch that flight over without any fuss. That flexibility after booking is something we're really proud of and it's great to hear it made such a difference on your first trip with us.
Hope it was a brilliant holiday and we'd love to welcome you back! ⛷️
All the best,
Xavier - Customer Support Agent
Antwoord van Heidi
Thank you Sarah! Really glad the team could help with everything from the slopes to the finer details of the trip.
Hope it was a brilliant holiday and we'd love to help you plan the next! ⛷️
All the best,
Em - Customer Support Agent
Booked our first Ski holiday with Heidi…
Booked our first Ski holiday with Heidi straightforward knowing our needs and wants! Excited to see how it goes.
1 april 2026
Antwoord van Heidi
Thank you Stewart! A first ski holiday is such an exciting milestone, and we're really glad the booking process felt so straightforward.
The best bit is still to come! We hope it's absolutely everything you're dreaming of, and we'd love to hear all about it when you're back! ⛷️
All the best,
Jago - Customer Support Agent
Literally everything was sorted
Literally everything was sorted and prepared for our arrival. There was nothing left to chance and the communication as great.
1 april 2026
Antwoord van Heidi
Thank you, Scott! That's exactly the standard we hold ourselves to. We are so proud to hear you had such a great Heidi experience. 🙂
Really glad it all delivered and we'd love to welcome you back for the next one! ⛷️
All the best,
Calun - Customer Support Agent
Never again would I use Heidi and I…
Never again will I use Heidi and I haven’t even been on the holiday yet!
They advertise : Freedom to relax
Peace of mind at every step, from help finding a holiday to 24/7 support while you're away.
Well in my case, I booked a package holiday with Heidi. We are doing a 4am wake up to make sure we can ski on day one. We have also purchased ski passes from Heidi for day 1 (as they know).
Less that 24 hours before the trip, I get a WhatsApp informing me that the transfer time has been pushed back, meaning we now have a 2 hour wait at Geneva airport + lose most of the remaining day we had skiing and had paid for.
I called up and asked for a better solution and explained why the new plans don’t work for me. And I quote, ‘ there is no alternative solution, the only solution is you deal with the delay’.
As someone who owns and runs a very similar organisation, I know first hand, that you are judged on what you do when things go wrong.
Heidi, I go skiing every year- never again with you. It was a simple problem that could have been solved. I’ve now paid for a private transfer, and you’ve lost a customer for life.
2 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi Oscar,
Thank you for taking the time to share this feedback.
We appreciate that it can be frustrating when changes are made to your travel plan at the last minute, and we apologise that this change had such an impact on your holiday.
Apart from freedom to relax, we also aim to provide customers with the freedom to choose. This means that customers can find the exact right holiday for them, and then customise it until it's perfect! In your case, I can see that you chose to purchase ski passes beginning on the day of your arrival.
We're sorry that the schedule change for your coach meant that you lost skiing time on your first day. We do note that the times presented when booking are estimated and may change based on weather conditions and actual flight arrival times.
In your case, your transfer was pushed back from 10:30 to 11:30. As we were informed of this change the day before departure, and the possibility of changes such as this was made clear when booking, our team were not able to arrange a new transfer at such short notice.
We do apologise that this meant your holiday got off to a rocky start. We genuinely hope that you were able to enjoy the rest of your trip.
Best wishes,
Charlie - Customer Support Team Leader
Exceptional
I have used Sunw...b previously but not much flexibility. Lucy from their Sales was amazing. We changed our requirements a few times and it was easy to get through but the speed with which Lucy managed it was exceptional.
Lucy's telephone manner was friendly and bubbly. Could not recommend more highly (and I hardly ever leave reviews)
2 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Pat, thank you so much for taking the time to leave this, especially as someone who doesn't normally! Really glad Lucy could make the whole process feel so effortless, even with a few changes along the way. Friendly, bubbly and exceptionally fast... she'll be over the moon to read this, and we'll make sure she does!
Welcome to Heidi, and we hope it's the first of many trips with us! Lucy would love to help you again when you're ready. ⛷️
All the best,
Em - Customer Support Agent
Very clear website and easy booking process
We had a great 4 night break in La Clusaz booked through Heidi. We found their website very clear and the booking process was very easy. We would recommend Heidi to anyone, in fact we already have. Many thanks to the team.
1 april 2026
Antwoord van Heidi
Thank you Max! La Clusaz is a wonderful resort and really glad the 4 night break delivered. Already recommending us to others is the best thing we could hear!
We'd love to help you and your friends plan the next one whenever you're ready! ⛷️
All the best,
Xavier - Customer Support Agent
Perfect in every respect.
1 april 2026
Antwoord van Heidi
Thank you, Rupert! Perfect in every respect - we couldn't ask for more than that. 🙂
Hope to see you back on the slopes with us again soon! ⛷️
All the best,
Freya - Customer Support Agent
Knowledgeable and personable staff
Knowledgeable and personable staff, helped me think outside the box to find the best location for our family needs for a spur of the moment last minute first time ski trip. Gave so many tips which we look forwards to benefitting from when we get there.
2 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Thank you ZhiZhi! We are so glad to hear the team really had their work cut out and we're so glad they could help you think outside the box to find the perfect fit.
Hope all those tips came in handy and that the trip was everything you hoped for! We'd love to help you plan the next one whenever you're ready ⛷️
All the best,
Lucy - Customer Support Agent
Booking online straight forward and excellent service…
Our booking online was straight forward and we received confirmation emails. We used Mountain drop off as part of the booking and received details of where to meet 24hrs before, that service was ace. The accommodation was great too and I would recommend Heidi ski company. Thankyou we had a great short break to the Alps.
26 maart 2026
Antwoord van Heidi
Thank you! Really glad the whole trip came together so well and that Mountain Drop Off delivered on the day too. A great short break to the Alps with great accommodation sounds perfect! 🙂
We'd love to help you plan the next one whenever the mountains are calling again! ⛷️
All the best,
Jago - Customer Support Agent
Antwoord van Heidi
Hi Paul,
Thank you so much, really lovely to hear! 😊
Hope to see you back on the slopes with us soon! ⛷️
Freya - Customer Support Agent
Antwoord van Heidi
Hey Tom,
Really glad to hear it, thank you! 😊
Exactly as requested - just how it should be! Hope to see you back with us soon! 🎿
Xav - Customer Support Agent
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