Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Toon meer
Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Toon meer
Bedrijf heeft geantwoord
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Heidi
Geschreven door het bedrijf
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Contactgegevens
63 Queen Square, BS1 4JZ, Bristol, Verenigd Koninkrijk
- 0117 457 6000
- heidi.com
4,7
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I never leave a review but I had to…
I never leave a review but I had to mention how amazing Heidi holidays are. From booking enquiries being answered late at night to lots of hotel options. The whole process was simple.Transfers were quick , hotel was great and as described.The ski rental was very close by and lift passes were able to be collected with ease. Booking it all through Heidi made a short mother and daughter weekend away so easy. I will definitely use Heidi in the future
31 maart 2026
Antwoord van Heidi
Hiya!
The fact that you took the time to leave your first review really does mean the world to us, thank you! 😊
A mother and daughter ski weekend sounds absolutely perfect! 🎿 So glad we could make the whole thing nice and easy from the late-night enquiries right through to the lift passes and rental. That's exactly the experience we want for every guest!
We cannot wait to help you plan the next one! 🏔️
Lucy - Customer Support Agent
Brilliant company
Brilliant company, I normally organise everything myself, which I don't mind but is hard work, Heidi were great, they do all the legwork for you and the price was amazing, will definately use them again.
31 maart 2026
Antwoord van Heidi
Hey Peter,
This is so lovely to hear, thank you! 😊
Taking all the hard work off your hands at a great price is exactly what we're all about! Really glad we could win you over! 🙌
Hope to see you back on the slopes with us again soon! 🎿
Freya - Customer Support Agent
Ski trip to Flaine
We had a great time in Flaine. The flight was on time. The airport transfer was smooth. Our hotel Terra ces d'Helios was comfortable. It is a fair distance from the the lifts, but one can ski in and out. There is also a free shuttle bus. It was easy to pick up our hired ski kit, which was a short walk away. The company even picked it up from the hotel when we were leaving.
Overall, we would use Heidi again without hesitation.
21 maart 2026
Antwoord van Heidi
Thank you Ken! Flaine is a brilliant resort and really glad everything from the flights and transfers to the hotel and ski hire all came together so well. Having the ski kit collected from the hotel on departure is a lovely touch too!
Really glad you'd use us again without hesitation and we'd love to help you plan the next trip whenever you're ready! ⛷️
All the best,
Freya - Customer Support Agent
Really pleased with the whole booking…
Really pleased with the whole booking process. Everything went so smoothly from the booking of the flights, the transfers both ways, the apartment/hotel and the resort . Had a fab time on the slopes. I would use Heidi again. And would hope for a similar experience.
29 maart 2026
Antwoord van Heidi
Heya!
So great to hear this, thank you! 😊
Flights, transfers, accommodation and resort all running smoothly is exactly what we want. Really glad you had a fab time on the slopes too! ⛷️
Hope to see you back with us again soon! 🏔️
Xav - Customer Support Agent
Antwoord van Heidi
Hey Ana,
Really glad to hear it, thank you! 😊
Easy booking and great support is exactly what we aim for! Hope to see you back on the slopes with us soon! 🎿
Em - Customer Support Agent
Super easy process and Sam and Hattie…
Super easy process and Sam and Hattie were incredibly helpful in answering my queries
31 maart 2026
Antwoord van Heidi
Hiya Sean,
Really glad to hear this, thank you! 😊
So pleased Sam and Hattie could help get everything sorted for you - we'll make sure to pass your kind words on to them both! 🙌
Hope to see you back with us again soon! ⛷️
Lucy - Customer Support Agent
The booking process was great with any…
The booking process was great with any questions being answered by a very helpful & knowledgeable person, immediately via their chat option
The Pierre et Vacances accommodation in Chantemerle was as described and their staff were also extremely friendly & helpful.
Transfers were promoted and easy too.
Great holiday all round. Thank you
30 maart 2026
Antwoord van Heidi
Hey!
Really lovely to hear this, thank you! 😊
So glad the chat option could get your questions answered nice and quickly and that everything at Pierre et Vacances lived up to expectations. Chantemerle is a brilliant spot! 🏔️
Really pleased the transfers ran smoothly too. Sounds like a great trip all round and we hope to see you back on the slopes with us again soon! 🎿
Freya - Customer Support Agent
Simple and efficient
The booking process was incredibly simple. All the information was readily available, the website allowed me to pick and choose exactly what I was looking for and the prices were very competitive. Will book again in the future
23 maart 2026
Antwoord van Heidi
Thank you! Simple, pick and choose exactly what you want at a competitive price - that's the Heidi experience we want everyone to have.
Really glad it delivered and we'll look forward to helping you plan the next one! ⛷️
All the best,
Freya - Customer Support Agent
Antwoord van Heidi
Heya Nicholas,
Thank you so much, really glad to hear it! 😊
Hope to see you back with us again soon! ⛷️
Xav - Customer Support Agent
Simple to book-start to finish.
It was easy to contact Heidi, both initially and for follow up. Clear and quick booking process. Confirmation email and supplemental emails arrived in timely fashion. They were clear and concise. It was comforting knowing that Heidi were just a call away if you had any issues or questions at any time.
30 maart 2026
Antwoord van Heidi
Hey!
This is so lovely to hear, thank you! 😊
Really glad everything felt clear and easy from the very first contact right through to the follow-up emails. Knowing we're just a call away really does make all the difference, and we're always happy to help! 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Em - Customer Support Agent
Receptive and useful service
Initial and subsequent telephone support and presentation of options (via email) quick and directly reflected my stated requirements.
18 maart 2026
Antwoord van Heidi
Heya John,
Really glad to hear this, thank you! 😊
Getting the right options in front of you quickly and making sure they actually match what you're looking for is so important to us. Really pleased the team could deliver on that! 🙌
Hope to see you back with us again soon! ⛷️
Em - Customer Support Agent
Really helpful staff
Really helpful staff, knowledgeable. Nothing too much trouble and any questions after booking.
30 maart 2026
Antwoord van Heidi
Hi Mr. Drew,
So lovely to hear this, thank you! 😊
Really glad the team could be on hand whenever you needed them. Nothing too much trouble is exactly the attitude we want! 🙌
Hope to see you back on the slopes with us again soon! ⛷️
Lucy - Customer Support Agent
All was very well organised,
30 maart 2026
Antwoord van Heidi
Thank you Wesley! Really glad it all came together so well.
Hope to see you back on the slopes with us again soon! ⛷️
All the best,
Xavier - Customer Support Agent
Great service & amazing holiday
We made a last minute booking with Heidi to Meribel, the 1st time we've ever booked with them but definitely won't be the last.
I found them to be very professional & immediately responded to the enquiries I had, delivering a speedy & personal service. Many thanks to Hattie who clarified all my questions via telephone following up with full information via email.
Prices are very competitive & private transfers were included which we very much appreciated.
After booking, communication was excellent from both Heidi & the transfer service.
Look forward to using Heidi again, we had an amazing holiday
30 maart 2026
Antwoord van Heidi
Hi Fiona,
What a brilliant review - thank you so much!
Meribel is such a stunning resort, and we're so glad it lived up to expectations! Really pleased Hattie could take such good care of you and make sure every question was answered. She'll be absolutely thrilled to hear this, and we'll make sure to pass it on! 🙌
So glad the private transfers and communication all hit the mark, too. We really cannot wait to help you plan the next one! 🎿
Freya - Customer Support Agent
Really easy & helpful process
30 maart 2026
Antwoord van Heidi
Heya!
Really glad to hear it, thank you! 😊
Hope to see you back with us soon! ⛷️
Xav - Customer Support Agent
Antwoord van Heidi
Hey Mark,
Really glad to hear this, thank you! 😊
Great value and an amazing central apartment with stunning views - sounds perfect! 🏔️
Hope to see you back with us again soon! 🎿
Em - Customer Support Agent
My first trip skiing and Heidi were…
My first trip skiing and Heidi were amazing. So easy to build a package and everything was perfect, thank you
30 maart 2026
Antwoord van Heidi
Hi Emma,
Your first ski trip - how exciting!! 🎉
So glad we could make it such a brilliant experience for you. Hopefully the first of many! 🎿
Hope to see you back on the slopes with us again soon!
Lucy - Customer Support Agent
Antwoord van Heidi
Hey Samuel,
So glad to hear this, thank you! 😊
Hope to see you back with us again soon! ⛷️
Freya - Customer Support Agent
Poor communications once I had booked…
Poor communications once I had booked the holiday, quelle surprise!
Was told I could upgrade to half board, then told I needed to do it myself via the hotel. Then another advisor told me something else. The left hand needs to be introduced to the right!
Also, they use Ryanair - need I say more.
No resort rep at the airport or in resort.
Luckily there was a Crystal Ski Rep. My advice is to use Crystal Ski, just putting it out there.
On our last but one day we received a text with the collection time. Then we received another from a random taxi firm.
When I called to question this, nobody had an answer. So they had to call me back. It turned out, the random taxi company had the right time. Their time was an hour later and we would have missed our pick up.
And the final turd in the water pipe, our collection time was over 6 hours before we were due to take off, despite only a two hour transfer . When I questioned this, it was to avoid any traffic delays.
When I pointed out we were travelling at 5.30am, I said are you sure the roads are going to be so busy at this time of day?
So, to conclude.
Barge pole, touch, wouldn’t them I with.
Rearrange to make a well known phrase or saying!
21 maart 2026
Review zonder uitnodiging
Antwoord van Heidi
Hi Stefan,
Thanks for your feedback. We’re sorry to hear there was confusion around your booking and that communication felt inconsistent; that’s not the standard we aim for.
We offer a range of airlines so customers have the flexibility to choose options that suit their budget, and we’ll continue working to make all information clearer throughout the booking journey.
Your comments have been shared with the team as we continue to improve both our processes and customer experience.
We hope you still managed to enjoy your time away in the mountains.
All the best,
Victoria - Customer Support Manager
Brill experience so smooth and easy
28 maart 2026
Antwoord van Heidi
Hey Alison,
Thank you, really glad to hear it! 😊
Smooth and easy is exactly what we aim for! Hope to see you back with us soon! 🎿
Em - Customer Support Agent
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