Really great from start to finish- online search website easy to navigate and select your preferences, allows tweaks to get the best days/times that suit. Customer service staff really helpful when... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was not sure about booking with this company as always booked with the big 3 - inghams, crystal and neilson Need not of being worried. Excellent service - easy private transport to the resort -... Toon meer
Perfect way to find a tailored shorter stay ski holiday for a family with mixed ideas about what a ski holiday looks like! Flight choices wide, any resort and hotel available and opportunity to add... Toon meer
Bedrijf heeft geantwoord
Booking to Montgenevre The team at Heidi were brilliant start to finish with my booking and subsequent follow ups. No issue was too big and the staff always had time to assist with my queri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Heidi
Geschreven door het bedrijf
We’re here to help you find the exact ski holiday you deserve.
Heidi burst onto the scene in 2018 when our founders, frustrated with how restrictive a typical package ski holiday could be, decided there had to be a better way.
So, with a winning combo of super-clever tech and a lovely team of passionate skiers, Heidi offers:
Freedom from faff
Search 1000s of ski holidays in seconds and easily book all your extras in one place.
Freedom to choose
Customise a great value holiday for any duration, from a choice of 300+ resorts.
Freedom to relax
Enjoy peace of mind at every step, from help finding a holiday, through to 24/7 support while you're away.
Find your freedom with Heidi.
Contactgegevens
63 Queen Square, BS1 4JZ, Bristol, Verenigd Koninkrijk
- 0117 457 6000
- heidi.com
4,7
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Fantastic user experience
It could not have been easier to put together a custom package of flights, transfers and accommodation. Plus, real human staff available online and via email to assist and offer advice.
6 april 2026
Antwoord van Heidi
Hi Mark!
Love that 😊
Great to hear putting together your own package felt so easy and that you could tailor flights, transfers and accommodation exactly how you wanted, that's exactly what we aim for! 🎿 Even better, the team were there when needed to offer advice and support along the way.
Really appreciate you choosing Heidi and hope to help again soon!
– Freya
Customer Support Agent
Straightforward but local knowledge could better
The booking itself was very easy, the website is easy to use and straight forward to pay.
Customer service was good and quick.
Knowledge of the accommodation was less good and as it turned out I had to organise my own ski pass. There was no secure storage at the accommodation and so while I arrived relatively early around 11, I wasn’t able to check-in or leave baggage so effectively lost a days skiing.
When you’re only out for a short trip Thursday till Monday, 3/4 of a day on the slopes is a lot.
15 april 2026
Antwoord van Heidi
Thank you for your feedback and really glad the booking process and customer service hit the mark.
We really appreciate you flagging the points around ski pass arrangements and luggage storage. Making sure customers are better informed about these details ahead of arrival, particularly on shorter trips where every hour counts, is something we'll make sure we look at going forward.
We hope we get the chance to welcome you back for a smoother experience! ⛷️
All the best,
Calun - Customer Support Agent
Great to talk to a knowledgeable rep…
Great to talk to a knowledgeable rep when we booked
Easy process
Very pleased with Les Saisies as a venue which we were visiting for the first time
The accommodation Amaya was really good with excellent facilities and easy ski in ski out access. Great location but only draw back being distance to village with a rather random bus service that didn’t run after 7.
Many thanks for the experience. We were really pleased with discovering Heidi and using your expertise for the first time!
13 april 2026
Antwoord van Heidi
Hi Mr. Webb,
Thanks so much for your feedback 😊
We’re really pleased to hear the booking felt easy and straightforward 🎿 Great to know you enjoyed Les Saisies and that Amaya worked well for your first visit, especially with the ski-in ski-out access and facilities.
We appreciate your honest note on the shuttle service into the village as well, that’s really useful to know, and we’ll make sure it’s fed back to our team.
We’re really glad you discovered Heidi and chose to travel with us, and we hope to help you again in the future!
– Freya
Customer Support Agent
Antwoord van Heidi
Hi Karen,
Thank you so much for the lovely review! 🙌
We always want to make sure our guests feel looked after from start to finish, so it's really great to hear you felt kept in the loop throughout.
Hope to see you back on the slopes soon! ⛷️
Em - Customer Support Agent
Amazing experience and the customer…
Amazing experience and the customer service is one of the best I have seen in any UK business! Just fab...
4 april 2026
Review zonder uitnodiging
Antwoord van Heidi
Hey,
Wow, thank you so much for this! 😊
Reviews like this really do mean the world to the whole team. We put a lot of love into making sure every guest has the best possible experience, so hearing that our customer service stands out means a lot!
Hope to see you back on the slopes with us again soon! 🏔️
Em - Customer Support Agent
Fantastic service!
From start to finish Heidi were fantastic in helping to organise a last minute ski trip to Avoriaz.
Everything from making the booking, to communication about tickets, to the booking website were really easy yo navigate.
Would definitely use again.
9 april 2026
Antwoord van Heidi
Hiya!
So glad to hear this! 😊
Last-minute ski trips can feel pretty daunting to organise, but we're so pleased we could make it nice and easy for you. Avoriaz is such a great choice too! 🏔️
We'll pass your kind words on to the team, and we really hope to see you back on the slopes with us again soon!
Em - Customer Support Agent
Being able to book everything in one…
Being able to book everything in one place -made the booking really easy. The follow up emails showed all the elements, who they were with & any vouchers that needed printing. Everything ran very smoothly, & after having issues with a transfer on our last trip, I was really happy about.
7 april 2026
Antwoord van Heidi
Heya!
So lovely to hear this, thank you! 😊
Being able to manage everything in one place really does make such a difference, and we're glad the follow-up emails gave you everything you needed, nice and clear. No nasty surprises is always the goal! ⛷️
Really pleased the transfers ran smoothly for you this time around, too. We hope to see you back on the slopes with us again soon!
Xav - Customer Support Agent
Great service prompt response and…
Les houches/Chamonix March 2026
Fantastic location Hotel les Campanules was excellent and views of Mont blanc and owners and Staff were Amazing as was food/breakfast 5stars
Heidi offered Great service prompt response and customer service and information updates via mobile (WhatsApp) had a Totally Awesome Holiday can't wait to book with you next year!!!!
Many Thanks Hotel Les Campanules lisa and Martin and all the Heidi Team
29 maart 2026
Antwoord van Heidi
Hey!
Wow, what an amazing review - thank you, Lisa and Martin! 😍
Les Houches and Chamonix is such a stunning part of the Alps and Hotel Les Campanules is absolutely gorgeous, so we're thrilled you had such a brilliant stay. Those Mont Blanc views are hard to beat! 🏔️
We're so glad the WhatsApp updates kept everything running smoothly too - it really does make such a difference staying connected throughout your trip.
We'll pass your kind words on to the whole team and we cannot wait to get you booked in for next year! 🎿
Lucy - Customer Support Agent
Excellent communication and great for single parents
The hotel was a bit more “tired” than advertised and there was some confusion regarding transfer details back to the airport, but as a single parent with a child, I would recommend using Heidi. Communication was excellent and the companies were all really helpful and any questions answered or problems resolved almost instantly.
14 april 2026
Antwoord van Heidi
Thank you Rebecca! Travelling as a single parent with a child takes a lot of organising and we're really glad the communication and support made it feel manageable. That recommendation means a lot!
Your feedback on the hotel description and the transfer details is really helpful and something we'll look into to make sure future guests have a clearer picture.
Hope you and your little one had a wonderful time on the slopes and we'd love to help you plan the next adventure! ⛷️
All the best,
Freya - Customer Support Agent
A great trip with Heidi
A great trip with Heidi, everything was easy to navigate in the bookings site.
No issues from start to finish, ski hire, ski pass and transfers all organised well with no issues
14 april 2026
Antwoord van Heidi
Hiya!
So great to hear this, thank you! 😊
We put a lot of work into making sure everything is as easy as possible to manage in one place, so it's really lovely to hear it all came together so smoothly for you. Ski hire, passes and transfers can feel like a lot to juggle so we're pleased it was all stress-free! ⛷️
Hope to see you back on the slopes with us again soon!
Freya - Customer Support Agent
Easy to book
Easy to book, hassle free and regular updates and messages about the holiday hotel transfer and flights.
14 april 2026
Antwoord van Heidi
Hey!
Really glad to hear this, thank you! 🙌
We know how much goes into planning a ski trip so keeping everything clear and hassle free is always what we aim for. Great to know the updates and messages hit the mark throughout!
Hope to see you back on the slopes with us soon! ⛷️
Em - Customer Support Agent
We booked our first family ski trip…
We booked our first family ski trip with Heidi and they made everything so straightforward. They were very helpful offering advice where needed and resolving any queries really quickly. I would definitely book with them again
5 april 2026
Antwoord van Heidi
Hey Liz!
Your first family ski trip - how exciting!! 🎉
So glad we could make it such a smooth and enjoyable experience for you all. First ski trips can feel like a lot to organise so we're really pleased we could take the stress out of it and be on hand whenever you needed us! 🎿
We cannot wait to help you plan the next one!
Freya - Customer Support Agent
Had a great time in Sauze d'Oulx with Heidi
Had, a great time on this ski trip. I didn't need to think about anything, was picked up from the airport, taken to hotel, all the ski hire and lift passes were taken care of, allowing me to have a super relaxing holiday.
14 april 2026
Antwoord van Heidi
Hiya Anthony,
This is exactly what we love to hear, thank you!
That stress free, just show up and ski feeling is what we're all about! From the airport pickup to the lift passes, we want everything taken care of so you can just focus on enjoying the mountain. ⛷️
Really glad it all came together so well for you and we hope to see you back on the slopes with us again soon! 🏔️
Lucy - Customer Support Agent
First time booking with Heidi for a…
First time booking with Heidi for a last minute family trip. Can thoroughly recommend, everything went as expected and was very good value.
14 april 2026
Antwoord van Heidi
Hiya Pete,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear your first booking with Heidi went smoothly and that everything met your expectations, especially for a last-minute family trip.
We really appreciate your recommendation and hope to help you again soon!
– Freya
Customer Support Agent
When I called the team at Heidi they…
When I called the team at Heidi they were able to understand exactly what I was looking for, my budget, my timelines and put together a brilliant package.
Everyone I spoke with was friendly and all of the information provided was clear, accurate and helpful.
Most importantly, we had an awesome holiday!
12 april 2026
Antwoord van Heidi
Heya,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear the team really took the time to understand exactly what you were looking for, including your budget and timings, and were able to pull together a great package for you. It’s great to know the communication felt clear and helpful throughout, and that everyone you spoke to came across as friendly and supportive.
Most importantly, we’re thrilled you had an awesome holiday!
– Lucy
Customer Support Agent
Booking was very straightforward.
Booking was very straightforward.
Booked on a train journey in Portugal on a mobile phone.
We had looked at lots of locations and hotels previously so were familiar with the different options.
Three days after, again on a train in London, I had a query and modified my requirements.
All was very good - for a man in his 50s who finds tech difficult sometimes.
13 april 2026
Antwoord van Heidi
Hi Matt,
Thank you so much for your feedback 😊
We’re really pleased to hear the booking process was straightforward, even on the move, and that you were able to get everything sorted easily. It’s great to know we could also help when you needed to tweak your plans afterwards, and that it all felt smooth and flexible.
We really appreciate you choosing Heidi and hope to help you again soon!
– Freya
Customer Support Agent
Good company to deal with
Good company to deal with, very efficient, was quick to come back with amendments i wanted for the booking. private transfers were very good with updated times of pick up the day before.
I Recommend using Heidi
12 april 2026
Antwoord van Heidi
Hey there,
Thank you for taking the time to leave a review 😊
We’re really pleased to hear that everything felt efficient and that your amendments were handled quickly for you. It’s also great to know the private transfers ran smoothly and that the updated pick-up times helped everything feel easy and well organised.
Really appreciate the recommendation and hope to help you again in the future!
– Xav
Customer Support Agent
Made things easy
Excellent knowledge of places to go, rental shops to use, places to stay, etc. made everything very easy for my son and me on our snowboarding holiday. Highly recommend!
7 april 2026
Antwoord van Heidi
Hi Mark,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear your snowboarding trip was made easy thanks to the team’s knowledge and recommendations across destinations, accommodation and rental shops. It’s great to know everything came together smoothly for you and your son and helped make the holiday such an enjoyable one.
We really appreciate your recommendation and hope to help you again soon!
– Xav
Customer Support Agent
The hotel was fantastic
The hotel was fantastic and super close to the slopes, staff were wonderful and stay was great.
Booking through the system was not straightforward. First choice flights were out of one airport and returning to another. We were able to update but might have easily missed this.
Also it would have been useful to have details of airline policy (extra payment for bag in cargo hold and weight limits etc). Realise this is out of control of Heidi but perhaps a note to say please check airline policy in case of extra charges.
Instructions for transfer from airport to hotel were a little vague. We called the help line and were supported. A little more detail would have been gratefully received in this area.
The return transfer communication was very clear.
13 april 2026
Antwoord van Heidi
Thank you Gemma! Really glad the hotel, slopes and staff all delivered so well.
This is really constructive feedback and we appreciate you taking the time to detail it so clearly. The points around flight airports, airline baggage policy and inbound transfer instructions are all really helpful and we'll make sure they're looked at. A simple note flagging airline extras is a great suggestion and something we'll take on board.
Really glad the helpline could support you on the transfer and that the return communication was clear. We'd love to welcome you back and hopefully make the whole experience feel even smoother next time! ⛷️
All the best,
Jago - Customer Support Agent
Antwoord van Heidi
Hi Michelle,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear you had an excellent holiday and found the booking process easy with a very helpful team throughout.
We really appreciate you choosing Heidi and hope to help you again soon!
– Lucy
Customer Support Agent
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