Distinctive Doors Ltd Reviews 

Purchased the Derwent bi-folding doors and they were delivered on time in good condition. It is important to check this before delivery driver leaves as a signature is required.
Unfortunately I did not notice until I started to install the doors that the top frame had only been machined at one end.
Fortunately I live close enough to be able to take the frame back and Lee and the guys in the workshop were particularly helpful in machining for me while I waited.This would have been a major issue if I wasn't local.
I had a couple of other smaller issues with the track and hinges whereby again, the workshop staff were excellent in assisting me but this would have been a problem again if I were not local.
The doors are of good quality and look great however the PDF installation instructions and the video could be better as not always clear and a couple of actions are not in the correct order.
None of the frame, doors or track are pre-drilled which would be extremely helpful and also the wood has to be treated with a finish that requires a minimum of 4 coats before installation adding additional unexpected cost.
Although unusual, I would recommend reading the PDF installation instructions before purchase, even if you are having installed professionally, as there is more info which is important to be aware of. My installation was delayed by several days due to this and had I have engaged an installer, would of been costly and inconvenient.
I also purchased the trackless kit advertised with the doors at point of sale only to discover from the instruction PDF during installation that this is not recommended and invalidates some parts of the warranty due to additional wear and tear on the hinges. I did get a refund for the kit but was disappointed that I was offered something unsuitable without any warnings.
Overall, the doors are great and the customer service is good but do your research first to save getting caught out later.

What a great company, ordered 5 solid doors, sun evening for potential wed delivery. Gentleman called Monday first thing to advise one door was unavailable until Jan, I was happy to change. The guy then said he would check delivery wed and the team did a fab job, confirmed delivery, arrived on time Wednesday. Great service, great quality doors in grey, and super customer service, will definitely use again for our upstairs doors.

Great door , good value, swift delivery and nice delivery man ,really pleased with my purchase.

Excellent service great product many thanks

Fab door handle, delivered quickly, no damage, good price, what more can I say?

Great price, good product. Kept informed of delivery

My internal bifold doors look amazing they arrived well packed
And in good condition I was given a delivery time and date and was
Was told to expect delivery between 9am and 1pm I was amazed when the delivery turned up at 10.15am that day more so when I asked the driver where he was from that morning expecting him to say he had stayed over night locally but he had driven from Sheffield
That morning now that’s unusual dedication in this day and age so well done distinctive doors your service and product is first class
Thanks again rob Neilson vale of Glamorgan South Wales

A very high quality door delivered on time. I would recommend this company.

Love my door, had loads of compliments, recommend you to my friends.

Good doors, great prices.

However, (having dragged my way through making a fairly large order), your customer service needs some serious work.

On at least two, maybe three calls with a lady (J***), I was really surprised at the things that she was saying to me and the way in which my perfectly courteous questions were being answered.

i.e. "hi X, how are you, just checking that you received by order" to which she replied something like 'well, how would i know that????

A fair few more comments like that left me really struggling to understand how anyone can do business like that. :(

Maybe she was having a bad day, but honestly it made the experience quite unpleasant.

Good luck. management please take note.

Great service and quick delivery. Really happy with the quality of the doors.

Excellent service can’t fault the door excellent quality. Would highly recommend and buy again

Purchased a complete pre-hung door set (oak farmhouse external door). The website was really easy to navigate and detailing my order was very straightforward. Once my order was placed, production and delivery was speedy. The door appears to be of excellent quality and finished to a high standard. The fact that all the door furniture and locking mechanism were fitted prior to arrival made fitting the door a very quick and easy process.

Very pleased with the service from distinctive doors and the quality of the product. We need further doors and will definitely be using them again.

These doors are of really good quality and are delivered by a good company, as in their own drivers on a date arranged!

I had a carpenter come to look at fitting them. I asked if 3 hinges were needed and a heavier sliding track. He said no, then went to lift a door and changed his mind. Yes you will need that as they are heavy. He lent the door over and said, ah real doors, don't see those often!

They do need careful and correct treatment though if you want to keep them looking good

Really please with the personalised service and the doors are top notch. They called me to agree a delivery date. We agreed on a Sunday PM - that's a first!!

In a different league on every level to all the other suppliers I checked out, that were either a lot more expensive, or much lower quality but still cost more.

Highly recommended

Helpful staff and excellent products. We ordered on Monday and the door & frame were delivered on Thursday. We had been let down by a previous supplier and so this was just what we needed to get back on track!