Dobbies Garden Centres - Shepton Mallet Reviews 291

Staff in cafe where lovely even though they where short staffed...

The plant selection was very impressive however the restaurant has let you down again. The counter staff are still very slow and some preferred to talk to each other and eat Maltesers rather than serve us customers.

Lovely products, helpful staff, quick checkout and excellent lay out. Looking forward to going again soon!

After a much anticipated visit to Dobbies I just have to say that the state of the toilets was disgusting! I had to look in about 4 before I could find one that I could use and I wouldn't have used that one but matters were quite urgent! They looked like they hadn't been cleaned in days and the cafe was not all that clean either. I know that there is a shortage of staff at the moment but come on guys! And there is a pandemic as well. I certainly will not be going back there in a hurry.

Helpful staff, well informed when I enquired about plants and a lovely meal in the cafe.

We love dobbies, would be nice to be able to haggle a bit on the garden furniture, we would have bought the Florence fire pit set if they would have knocked it down a bit.

Not all non cooked food options on show when queuing and coffee not as hot as we like.

Always good choice, like the cafe and quality of the food provided
cant wait for your spring plants to arrive

Always a pleasure to visit Dobbie's. Plenty of choice and helpful staff at the Shepton Mallet branch in Somerset.

Always very clean in the restaurant and shop floor.
Staff are always happy to help and service with a smile 😊

Went for a wander round and coffee with friends. Thought I had unused drinks from earlier accumulated from my membership, only to find these had been taken away without my being aware! I can understand the need to clear out ones that were outstanding, but I have on many occasions been unable to have my free drinks, Examples being tills not working or huge queues, when I queried this I was told don’t worry, we just keep them for you!

Friendly safe plenty of room. A delight to walk around.Great shopping as well

I only go to Dobbies at Shepton Mallet on rare occasions as their restaurant is so poorly run and queuing for tea and coffee often takes a very long time. It certainly isn’t a relaxing experience and to go along with that the restaurant area isn’t very clean. This is all a shame as the garden centre part is very pleasant.

flower and plants great staff helpful but serves in cafe long very slow

Shepton Mallet site is extremely good with ample space throughout the centre.
The restaurant is a pleasant area for coffee and eating. Plants always look good healthy and can be value for money. We try and visit at least twice a month but is nearly 45 mile round trip for us.

It was rather slow at checkout as only one operating .

Great value .

Very helpful and pleasant to deal with.

Amazing 2 hours spent here, staff so lovely. Sadly let down by a checkout confrontation, we're still in shock!

What an amazing place, staff so friendly and helpful as we filled our trolley with plants and pots for our family home. We had spent the day visiting Shepton from Wiltshire with our elderly mother-in-law and were in awe at how lovely people were. When stood at the checkout paying triple figures and really happy with our precious family day out an angry lady stormed up to our children pointing in their faces and saying 'I know what you have done' in front of a long queue of waiting customers. We were shocked! It turned out that they had simply moved a teeny tiny plant my young son had excitedly asked for to have in his bedroom, from it's original small glass pot into another empty ceramic pot situated next to it because they preferred the look of the more colourful pot ... no malice or disrespect intended ... and you would have thought it was a police matter the way we were being spoken to. We had been shopping for around 2 hours so can only assume the employee had been on a plant hunt all that time when she had spotted the empty glass container in her section. We bought it to the attention of the manager, who was very sweet and apologetic. We had noticed the lady fast pace over to the manager before he came and spoke to us, really we should have insisted she was there as we spoke to him to illustrate how totally un-necessary and pathetic the whole scenario was. Not a good look for the wonderful garden centre. My daughter sat in the car crying and we didn't drive anywhere for 15 minutes, just sat in disbelief! In hindsight wish we had refunded all our purchases, has really left a bad taste. Had to give three stars although all the other girls who work there deserve five, such a credit.