What an absolutely amazing team Dogs trust have at the Merseyside adoption centre. The help and support that we received from day one of our decision to adopt a dog from dogs trust was truly amaz... Toon meer
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We’ve had such a positive experience with Dogs Trust from start to finish. Everyone was friendly and welcoming, and it was clear how much the team genuinely cares about the dogs. Biz, our Dogs... Toon meer
Bedrijf heeft geantwoord
Lovely kennels, dogs well looked after by caring Staff. Procedure of adoption was thorough as you would expect. Everyone we had contact during the adoption process were excellent and helpful. They... Toon meer
Bedrijf heeft geantwoord
Excellent, friendly and kind service from start to finish. Rex is already part of our family and can not thank you enough, particularly Ben who visited our home and handed over the care of Rex in a pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hi, we're the dog charity! Our love for dogs means we want the very best for all of them, always. So whether it’s caring for them, lending their owner a helping hand, or finding them a loving family, we’re here whenever and wherever they need us most, around the corner and around the world, because we believe ‘a dog is for life’.
Contactgegevens
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, Verenigd Koninkrijk
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
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Dogs Trust adoption process
The service we received from the Dogs Trust was excellent all staff members were so helpful throughout the process and meets and answering any questions we had and aftercare service is great too. A very rigorous process, but essential to make sure both dog and new owner are right for each other. Would certainly recommend adopting from the Dogs Trust and supporting the great work they do.
20 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Carolyn,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
So helpful!
1 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Jon,
Thank you for your kind review.
Thank you so much for your review! We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your visit.
Thank you again for getting in touch!
Best wishes
Holly
Dogs Trust 🐾
Caring and kind staff
Very helpful, friendly and informative staff who are caring and kind to the dogs. Clean and comfortable kennels.
Good availability to meet prospective dogs.
16 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Sam,
Thank you so much for your review! We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
We hope you and your pooch enjoy making many happy memories together!
We're always here to lend a helping paw if you need any support.
Best wishes
Holly
Dogs Trust 🐾
The Ilrarcombe branch did a brillant job
The Ilrarcombe branch did a brillant Job , Findling us Teddy.
After agreeing to adopt another dog , but at the Last Minute the existing owners decided to keep there dog . The Centre straight away worked hard to find us another dog .
The process was very through and they took so much care.
Teddy has now been with us for two days , but already feels like forever , he has settled in straight away and we have been lucky to have the chance to bring Teddy into his for ever home .
We could not reccomend The Dogs Trust enough , if you need to rehome your dog or if you are looking to give a new home to one of there dogs , they will always take great care , with the dogs future always in there mind .
16 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning,
Thank you for your lovely review!
It is lovely to hear that you found the team to be excellent and knowledgeable - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
Thank you for giving Teddy such a loving home to thrive in! We hope you enjoy making many happy memories together.
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
Staff were helpful professional and…
Staff were helpful professional and polite
16 mei 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Lynda,
Thank you for your kind review.
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s lovely to know that this came across during your experience.
Thank you again for getting in touch!
Best wishes
Holly
Dogs Trust 🐾
Helpful profesional service
All the staff at the Manchester Dog's Trust centre were very supportive, helpful, professional, and knowledgeable. As I was rehoming a rather complicated dog with a difficult past history, we took the process very gently and it was obvious that they placed his well being in the centre of their concern which was so correct. It took a little time for the assessment and for me to build a relationship with the dog and I also became friends with the staff. The centre continues to provide support and interest which is very reassuring.
15 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Geoff,
Thank you for your kind review.
It is lovely to hear that you found the team to be excellent and knowledgeable - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We hope you and your new pooch enjoy making many happy memories together.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
The staff at Dog's Trust are amazing
The staff at Dog's Trust are amazing, they chatted with us in-depth about our hopes for adopting. They went above and beyond to ensure that the match was right for the dog and ourselves, which is the most important part of the process.
There was also lots of information and aftercare available and offered if needed, to ensure a smooth transition.
4 months on and it's like our dog has always been here, she's very much part of the family.
The staff were friendly, the establishment was clean and well kept.
I'd highly recommend.
Keep up the good work!
17 mei 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Lesley,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
We hope you and your pooch enjoy making many happy memories together.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Holly
Dogs Trust 🐾
I would thoroughly recommend the dogs trust
We lost our beloved bullmastiff Bruce two months ago and although we were so upset we said “never again” it wasn’t long before we realised we couldn’t live without a dog in our family. We had seen the dogs trust TV show and knew it was only a 40 min drive from our home. The professionalism and compassion you see on the show is exactly what you experience when you walk through their door. The staff are friendly and very knowledgeable, the whole process is set up to get the right match for you as a customer and more importantly for the dog. My advice? Listen to what the staff have to say and follow it, they know what they are doing and you won’t be disappointed. We now are the happy owners of a 1 year old French bulldog cross called Buddy who is an absolute star even though he is not what I would have chosen had I not had the help, support and care from the wonderful staff at the dogs trust. If you are in the market for a new canine companion then do a good thing and give a forever home o one of the dogs who really need one. I would thoroughly recommend the dogs trust.
17 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning James.
Thank you for your kind review.
Thank you so much for adopting the wonderful Buddy and for giving him such a loving forever home.
We always aim to ensure that every visitor to our centre feels welcome and supported, so it’s pawtastic to know that this came across during your experience with Dogs Trust Basildon.
We pride ourselves on matching dogs to the best possible homes and being open and transparent every step of the way to set our dogs up for success. We always aim for a paw-sitive experience, so we're please to learn that yours was a 5-star experience!
We hope that Buddy has been settling in well to his forever home, and we hope you enjoy making many happy memories together.
Please don't ever hesitate to reach out!
Kind regards
Erin
Dogs Trust 🐾
Antwoord van Dogs Trust
Good morning Susan,
Thank you for your lovely review and for choosing to adopt from us, it really means a lot.
We’re so pleased to hear you had a pawsitive experience.
We’ll be sure to pass your kind feedback on to the team!
Kind regards
Erin
Dogs Trust 🐾
Really wonderful staff
Really wonderful, helpful and knowledgeable people at Dogs Trust, Canterbury and I'm so grateful for matching me with my new pal. I really hope all the other wonderful dogs there find new homes very soon.
15 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Sarah,
Thank you so much for your review.
It’s great to hear that you enjoyed your adoption experience and felt supported by our Canterbury team throughout the process.
We pride ourselves on matching dogs to the best possible homes and being welcoming and supportive every step of the way, so it’s pawtastic to know that this came through during your adoption experience.
Thank you for offering a Dogs Trust dog a loving forever home. We’ll make sure your feedback is shared with the team, and please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Erin
Dogs Trust 🐾
Dog rehoming
We have just rehomed two dogs from the Cardiff branch. Support from our local branch (Evesham), Cardiff and HQ has all been excellent. The adoption process was smooth, straightforward but appropriately stringent. Staff have been knowledgable, helpful and frank and the dogs are fabulous!
15 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Andy,
Thank you for your kind review.
We're so pleased that you enjoyed your adoption experience with Dogs Trust Cardiff, and we know that your two new furry friends have fallen on their paws with you as their Special Someone!
We hope that you appreciate the amazing difference that you've made to their lives by giving them the opportunity to thrive in such a kind and loving home.
It's wonderful that you've also felt supported by our Evesham team and our Post Adoption Support team. We understand the importance of setting our dogs up for success and ensuring that every adopter feels prepared for their new family members.
Please don't hesitate to stay in touch with us to share some pupdates on their adventures with your family, and we're always here to lend a helping paw if you need any support!
Kind regards
Erin
Dogs Trust 🐾
Amazing🐾
Everyone at the Leeds Centre was amazing. From visits to customer support, checking in on him and behavioural support. I’d like to mention his trainer Sarah, she’s been especially helpful. Thank you!
17 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Madelaine,
Thank you so much for your kind review.
We're so pleased to hear that you had a pawsitive experience adopting the lovely Dexter from Dogs Trust Leeds.
We work hard to go the extra mile for both our dogs and our adopters, making sure every dog is comfortable and every new owner feels supported, so it’s great to know that came through during your journey with Dexter.
We'll be sure to share your lovely compliments about Sarah with her and the wider team to celebrate her success! We understand the importance of celebrating our colleagues and reminding them of the paw-tastic work they're doing to support our dogs.
Thank you for giving Dexter a loving forever home. We'll share your feedback with the team, and we're always here to give a helping paw if you need us.
Kind regards
Erin
Dogs Trust🐾
Amazing, heartwarming experience!
From our first visit to the Leeds centre to “have a look” at the dogs in care, the staff were so friendly and welcoming. We instantly fell in love with a gorgeous grey hound cross, and filled out the adoption form. We then had meetings with her throughout the week, and every staff member we met were very knowledgeable and helpful in answering our questions (as this is the first time we have adopted). I would recommend adopting to anyone, as we have completed our little family with our new furry friend!
12 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Jodie,
Thank you for your lovely review.
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s lovely to know that this came across during your experience.
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
Terrible experience and lack of support when truly needed
Can't comment on adoptions as I never adopted through them. However, I had a situation with my former dog. First, I was told that they could help me with his behaviour. I had adopted him before my mobility deteriorated and was never told the whole story. I was provided a bunch of links via email and told that for behavioural training I would have to pay a certain amount each session. Reduced, as I'm on a low income, but still would have to pay amounts not accessible for my circumstances. This is a charity which survives on humanitarian donations. When I told them that my health deteriorated drastically and that I was bedbound and in pain, therefore I needed to rehome him immediately, they told me they don't do emergencies and that with his behavioural issues no foster would accept him...as, they added, they usually foster the mildly behaved, easy to adopt dogs. Therefore, I was advised that my best bet was a specific breed's charity. In the end, I had to rehome him on my own and spend months physically debilitated, on heavy meds and in chronic inflammatory pain due to straining myself to care after him as they wouldn't help. Then, they have the audacity to tell that people are horrible when dogs end up neglected, but if someone develops a physical limitation and can't walk to look after their dog, they do nothing to help and provide a myriad of time consuming excuses for it. Just sharing my experience with them...
Update 17/09/2026 – Dear Dogs Trust,
If you truly read my review, you would know that my commentary was not in regard to your inability to provide support, which I would have kindly accepted, but rather the long list of excuses and inadequate reasoning provided for not helping due to my former dog's behavioural traits.
Now, as a charity that operates for the good of animals, it is not justifiable to leave one behind in a situation that could most likely have resulted in neglect simply because it was inconvenient for you to foster him and unlikely for him to be adopted without substantial intervention, which is what your own team communicated to me while I was on the phone with them.
So please refrain from providing further uncontextualised excuses.
Kind regards,
Valeria
15 augustus 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Valeria,
Thank you for taking the time to share your experience with us. We are sorry to hear about the difficult circumstances you found yourself in and appreciate that needing to rehome a dog can be an extremely challenging and distressing situation.
We are sorry that we were not in a position to take your dog into our care at the time. We always do our best to help wherever we can when someone approaches us in the unfortunate position of needing to rehome their dog.
Unfortunately, each of our Rehoming Centres is currently full to capacity with dogs already waiting to find their forever homes. As a result, we simply cannot accommodate dogs on an emergency basis when there is no available kennel space. Our Rehoming Centres operate waiting lists, and we appreciate that this can be disappointing and frustrating for owners who are facing circumstances where they need help urgently.
We do try to make this position clear within the handover section of our website, which states: “We understand how challenging this time can be, and we are dedicated to helping wherever possible. To give every dog in our care the best attention, we operate at full capacity, so there is usually a wait before a kennel becomes available for immediate intake.”
We understand that this may not have been the outcome you had hoped for, particularly given the circumstances you describe. We genuinely try to help as many dogs and owners as we can, but unfortunately, our capacity means that we are not always able to provide immediate intake when a dog needs to be rehomed urgently.
Thank you again for sharing your experience.
Kind regards,
Holly
Dogs Trust
Excellent dogs trust in west Calder…
Excellent dogs trust in west Calder Maddy & Zoe & Angela was very helpful and very knowledgeable about our lovely Elsa . They help you through every step of the way and always there if you have any questions.
Great meet and greet with Elsa and we can honestly say she has found her forever home and we are all very happy we have her we just love her. Highly recommended west Calder dogs trust .
16 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Lisa,
Thank you for your kind review.
It is lovely to hear that you found the team to be excellent and knowledgeable - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We hope you and Elsa enjoy making many happy memories together
We're always here to lend a helping paw if you need any further support!
Best wishes
Holly
Dogs Trust 🐾
I have recently adopted my beautiful boy..
I have recently adopted my beautiful boy Ernie and I can't thank the staff enough. From seeing our dog on the website to bringing him home the staff were nothing but helpful. We would particularly like to thank Maddie on reception for going through the application process with me and my husband. To Maria for all of her advice. To Maizie for all of the information she gave us on Ernie, helping us understand Ernies behaviour and how to manage it. And finally to Morgan for introducing us to Ernie and her support. He has slotted into our family perfectly and we love him to bits. Thank you dogs trust for all the work you do🐾
4 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Joel,
We're so pleased to hear that you enjoyed your experience adopting Ernie and that you found our team to be so helpful and welcoming, particularly Maddie, Maria, Maisie and Morgan.
We always strive to go the extra mile to give every dog the very best start in their new life, so your feedback means a great deal. Thank you for choosing to adopt and for giving Ernie the loving home he deserves.
Your kindness and compassion have made an incredible difference to Ernie's life, and we hope that you've been making some wonderful memories together.
We'd love to hear more about the adventures he has with your family if you ever want to get in touch!
Best wishes
Erin
Dogs Trust 🐾
The Dogs Trust have been so helpful and…
The Dogs Trust have been so helpful and supportive when we rehomed two dogs, They are professional and the supporting material on the internet and as handouts is superb.
9 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Richard,
Thank you for your kind review and for offering a forever home to two wonderful dogs.
Our rehoming centre teams truly pride themselves on matching each of our dogs to the best possible homes and making sure our adopters feel supported throughout the process, and it sounds like they found the most paw-fect matches for your family.
We hope that your two new family members are settling in well, and we hope you make some wonderful memories together.
Kind regards
Erin
Dogs Trust🐾
Made the experience of finding and…
Made the experience of finding and adopting our dog so smooth and easy. The time from submitting our application to bringing her home was just under three weeks and we couldn't be more thrilled.
They've also followed up with us post adoption and answered any questions or concerns we've had,
15 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Joe,
Thank you for taking the time to leave such a lovely review.
We’re so pleased to hear that you found our rehoming team to be so helpful and that you had a positive adoption experience.
We work hard to go the extra mile for both our dogs and our adopters, making sure every dog is comfortable and every new owner feels supported, so it’s great to know that came through for you.
Thank you for giving your new furry friend a wonderful forever home. It sounds like she's really landed on her paws. We’re always here if you need any support.
Kind regards
Erin
Dogs Trust 🐾
We wanted to support our local branch…
We wanted to support our local branch so put in our application online. The next day we visited the branch as I hadn’t been for many years. We put our trust in the staff at the Dog Trust and their process.
The staff were always so engaging, helpful, friendly and professional.
We were matched to a dog within about six weeks, a dog that matched us perfectly. Our family of four visited Aspen and fell in love.
We then had a pre adoption chat, given lots of personalised information and leaflets. We met Aspen two more times and on our fourth time we were able to take him home.
We can’t thank all the lovely staff enough. They were all so wonderful.
If you would like to adopt a dog we would highly recommended the Dog Trust:
13 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Donna,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you enjoyed your adoption experience with Dogs Trust Shoreham, and we're so grateful to you for giving the lovely Aspen a forever home.
We hope you appreciate the amazing difference that you have made to his life by giving him the opportunity to thrive in such a loving, caring home. We know he's fallen on his paws with you as his Special Someone!
We hope that you enjoy making many happy memories together, and we'll be sure to share your lovely feedback with our Shoreham team. Success stories like yours keep our tails wagging.
Best wishes
Erin
Dogs Trust 🐾
Excellent service from first visit to…
Excellent service from first visit to when we picked Bonny up. Staff are excellent knowledgeable and friendly. They really enjoy their job which is really good to see. Would definitely recommend adopting a Dogs Trust dog to friends and family who are considering buying one. Thanks for the help everyone you where great
13 september 2026
Review zonder uitnodiging
Antwoord van Dogs Trust
Good morning Jamie,
Thank you for your review.
It's wonderful to hear that you had a great experience adopting Bonny from Dogs Trust Merseyside, and that you found our team to be so knowledgeable and friendly.
We're so grateful to you for offering Bonny a forever home and for the incredible difference you've made to her life by giving her the opportunity to thrive with such a loving family.
We'd love to hear about the memories you make together so please don't hesitate to reach out!
Kind regards
Erin
Dogs Trust 🐾
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