Dollywears Reviews 

Not ethically made clothing, they are made in China, from cheap matierals and then marked up and sold in the UK with their labels slapped on.

Do apologise for the negative review, I honestly was taken aback by the quality and price.

Bought some beautiful stuff from this website over the years, no issues until I ordered the school dresses last week. Ordered the same size as I normally do and they are nowhere near big enough and won’t do up on my daughter. Emailed to explain and sent images, only to be sent the generic response that’s on the website for refunds and exchanges. Never had this issue before so didn’t realise they won’t honour returns on sale items which is actually illegal. Gov.uk states any online sales must honour 14 day returns, when I’ve tried to reach out on every social media platform I’ve been ignored. My emails also aren’t being replied to, I’ve luckily been able to resell the dresses at a reduced cost. I’m now out of pocket when a simple exchange could have resolved the issue. Won’t be buying here again and will be reporting to trading standards

Purchased a range of clothing that was on sale for my niece which needed to be returned as they were too small (I also sized up in the clothing as there are no size charts available and it was still way too small). Returned items only to receive an invoice to pay postage back to me as they do not accept returns on sale items- it is illegal to not offer returns when distance selling if the items are returned within 14 days. Spoke to customer service a few times and they still did not offer a refund and didn’t reply to my last couple of e-mails so unfortunately had to contact Citizens Advice and my bank for a chargeback. Very disappointed as the clothing looks cute with lovely patterns. They advertise on social media how easy it is to return items and seem to remove negative comments so I advise buyers to be wary when purchasing (especially sale items). Unfortunately it’s taken a few months to resolve this issue and I won’t be recommending their company or purchasing from them again.

Ordered an item. It was damaged. They said they’d refund my postage for me to return. I returned and never got my postage fee back. They sent a replacement and it was damaged. 6 emails ignored. Comments deleted on social media. So I’m down return postage and £18 for a piece of damaged clothing. I’m opening a case with my bank

Placed an order just short of £100 on the 2nd May, not received order and emails are being ignored (even consider it being order on a bank holiday but nearly 2 weeks later still nothing ). Tracking for Royal Mail has been “expecting your parcel” for a week now even though you pay for 48 hour tracked Royal Mail delivery.
Robbing site!

Bought a dress for my daughter for Easter and went to open the package and the dress was all ripped and laddered in 3 seperate places reached out to customer support and have heard nothing back from them! Avoid like the plague their stuff’s horrible quality clearly coming from china like it says in their labels absolute waste of money.

I didn’t want to do a negative review but unfortunately been left with no choice as I’ve had no response.
Ordered a peach gingham dress which after one wear the netting has come apart. Ordered two sweaters a Minnie Mouse and an Ariel which both have cracked and the picture come off the sweater even after following all he correct washing instructions. They’re really cute clothes but unfortunately will not be ordering again.

If I could give it a 0 I would!!

Items look lovely but my little ones dress was damaged and netting coming away from the seems. Luckily I took photos prior to returning as they tried to refuse my refund through tik tok saying there was nothing wrong with the item.

Avoid ordering from this company.

After having a terrible experience with them 1.5 half years ago, I was lured into ordering from them again recently due to the “free items” they were offering with orders.

This is a total SCAM. The free items I received were in horrible condition. The Minnie Romper was already half peeled, the princess dress had stains on the back AND front of collar, the jelly shoes were deformed and wearable.

They actually had the audacity to tell me I was responsible of paying for return postage and that sale items cannot be returned.

Their return policy is not even legal. Even if its a sale item because it is an online order they have to either refund or give a credit note. I’m
Not even going to bother contacting them further because I have read all the reviews that they do not do anything about it so I will be contacting my bank as I believe I have been subject to fraud.

Awful experience, received a pair of pyjamas age 3-4 for my daughter who’s 2yrs and there that tight so screamed for me to take them off! Sizing is off, I emailed for a returns label, no reply emailed again still no reply, customer service is shocking, after sending multiple emails I’ve put in a claim against them, might only be £10 but it’s the principle. They’ve the had the audacity to email me saying I’ve put in a claim against them but haven’t reached out to them? Are they joking I’ve sent 5+ emails!!! Their acting dumb be very very carful when ordering from this website, surely they can’t get away with treating customers like this!

Bad customer service or should I say nonexistent! I have tried all platforms to get hold of them but no one ever replies!

I have shopped with dollywears for over 2 years. I feel the quality of the items has gone down hill I also feel customer service is really bad. I have ordered lots of clothes from them having three girls. Recently they stopped selling some jumpers and suddenly they are free with any order with a disclaimer that they could be faulty and basically you could only get one wear out of them. Out of the ones I had purchased one was faulty after trying to get in touch with customer service I gave up. After commenting on posts on Facebook about this along with other people all the comments are deleted. This is a poor show on their part I won’t be shipping with them anymore due to this

Customer service does not reply to their emails, no contact telephone number and apparently no common sense.

I placed an order including 2 of the free sweatshirts (my fault I missed the 1 per order thing as I was focused on the defective disclaimer) HOWEVER if someone places an order where one of the sweatshirts is obviously part of a 3 part outfit and the other isn't..... WHY WOULD YOU CANCEL THE ORDER FOR THE ONE THAT IS PART OF THE OUTFIT!!

I tried reaching out to someone for assistance on this prior to shipping and with no response they still sent me the order. An order now full of random bits that I cannot make an outfit from.

I've tried reaching out to return for a refund and still no answer. Would love someone to contact me...... At some point this lifetime.....

Quality of all but one product I had bought is shocking and customer service even worse! Honestly I’m not sure how they are still in business the way the fob people off.

I have always loved Dollywears style but the quality and customer service from Dolly Wears is awful. They stated on there website they would ship within 2 working days, after 4 days I messaged them on instagram which they then fobbed me off I wanted a quick response because I wanted to see if I could pay extra for next day delivery. They told me to email who were just so slow on responses and even after my recieveing the dress they still have not responded! I did not recieve this dress in time. Such poor customer service & the quality is awful!

Prices have got really expensive and the quality has got worse.

They have stolen designs from other small businesses in the past and passed them off as their own.

They have a VIP group on Facebook and if you dare to say that you don’t like something, they block you from the group. Customer Service is pretty much non existent if you have an issue.

What started off as a good company with decent products had rapidly gone downhill and you can buy much better products elsewhere.

I have bought MANY Dolly Wears items since my daughter was born in sept 2023 both from them directly and via vinted and have been blow away every time.
The material is always lovely and soft, the stitching is always second to none and they are always just beyond beautiful.
Rule of thumb I do tend to size up with DW compared to high street shops/supermarkets as some of the products can run a little small.
The price point is excellent too. For what you get from DW you’d pay at least double for the same product from somewhere like Next.
We’ll be loyal Dolly wearers until my daughter outgrows their sizes and I already dread that day!

Let me start by saying that since finding Dollywears last year I have purchased many items over several different orders and have always loved the clothes for my two girls.

I ordered a pair of pyjamas as a Christmas present at the end of November 2024 which were worn once on Christmas Day and then put in the wash. The elastic in the waistband became distorted and folded and uncomfortable to wear so I emailed customer service to ask if there could be a resolution to this in way of an exchange or refund as I don't feel it is acceptable for a £20 pair of pyjamas to be unwearable after one wash.

After being passed back and forth between them and TikTok shop they stopped responding to my emails. Also deleted any comments I made on their Facebook page asking for someone to respond to my issue and when I called them out for deleting my comment they blocked me from the page completely.

They have lost a customer in me for definite with their lack of customer service and my reading some of these reviews I'm not the only person this has happened to.

Avoid buying anything if you want to be able to exercise your consumer rights to return faulty products as they have absolutely no interest in their customers!

Once a decent company now they have gone pure greedy over priced, dresses that are more classed as tunics with the length and if you have any feedback they block you to avoid anyone else seeing anything negative! Truth hurts but from affordable clothing to pure daylight robbery it's disgusting!
Material quality has dropped so I wouldn't expect anything remarkable if you order and don't expect a free returns either if there are faults or the sizes are off as they don't offer that either.

Excellent service. Ordered 3 times. All as described and quick delivery.