I bought a washing machine and had a drainage problem , AO sent an engineer from Domex, who diagnosed the fault and fixed the issue in no time. The engineer was very knowledgeable, professional and fr... Toon meer
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Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out... Toon meer
Bedrijf heeft geantwoord
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was ess... Toon meer
Bedrijf heeft geantwoord
This company done our washing machine job quickly, efficiently and effectively and at such a reasonable price with no call-out charge included. We will definitely be using them again
Bedrijfsgegevens
Geschreven door het bedrijf
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contactgegevens
Unit C, Surrey Business Park, KT17 1JG, Epsom, Verenigd Koninkrijk
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Uitstekend
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I am really impressed with the rapid…
I am really impressed with the rapid response I got. I phoned up Thursday morning at eight, the engineer was here just before nine. The guy was very nice and explained everything to me. I am definitely a happy customer!
20 augustus 2026
Antwoord van Domex
Hi K H,
Thank you for your brilliant 5-star review! We're so pleased we could respond so quickly and have Tony with you within the hour.
It's great to hear that Tony took the time to explain everything clearly and made your experience a positive one. A happy customer is exactly what we aim for!
Kind regards
Domex Customer Care Team
Fantastic customer service
Fantastic customer service
Staff were very polite and proffessional
Highly recommend
20 augustus 2026
Antwoord van Domex
Thank you for the wonderful 5-star review! We're delighted you received fantastic customer service and found Kuda and our team polite and professional throughout.
We really appreciate your recommendation.
Kind regards
Domex Customer Care Team
Very easy experience
Easy to arrange a repair date online. Kept informed of time slot by text and email, Engineer rang when 15 minutes away. Engineer was knowledgeable, friendly and efficient. But best of all, resolved our issue when 4 other Engineers from other companies did not!
21 augustus 2026
Antwoord van Domex
Hi HH,
What a fantastic review – thank you for the 5 stars! We're thrilled that Louis was able to resolve the issue with your washing machine, especially after four previous engineers had been unable to find a solution.
We're also pleased that you found the whole process easy, from booking online to receiving updates ahead of the visit. Thank you for trusting Domex to get the job done!
Kind regards
Domex Customer Care Team
What an awful company this is
What an awful company this is. We have a washer/dryer that switches itself on/off randomly, but we could still wash clothes. They diagnosed the issue with the LG washer/drier. Ordered the part; it took a long time to get an appointment, and then when they installed it, it didn't solve the issue; it made it worse, and we lost all power to the machine. They ordered another part and arranged an appointment, then called on the day to say the engineer had called in sick. Don't buy LG because you get Domex as a repair company without realising it.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Domex
Thank you for sharing your feedback. We’re sorry to hear that you are not satisfied with our service.
To help us investigate the issue and provide a resolution, please email us at resolutions@domex-uk.co.uk with your full name, address, and job number (if available).
We appreciate your patience and look forward to resolving this matter for you.
Best regards,
Domex Customer Care Team
Polite and knowledgeable
Polite and knowledgeable
Able to diagnose and fix problem
Excellent service
21 augustus 2026
Antwoord van Domex
Thank you for the fantastic 5-star review! We're delighted that Franco was able to quickly diagnose and fix the problem with your dishwasher.
It's great to hear you found him polite and knowledgeable and were impressed with the service you received. Thank you for choosing Domex!
Kind regards
Domex Customer Care Team
Antwoord van Domex
Hi Merces,
Thank you for your 5-star review! We're delighted to hear that Arshid provided an efficient and helpful service while getting your washer dryer sorted.
We appreciate you choosing Domex and are pleased we could help!
Kind regards
Domex Customer Care Team
Quick appointment and solution
Quick appointment and solution. Engineer professional and polite
20 augustus 2026
Antwoord van Domex
Hi Dee,
Thank you for your 5-star review! We're pleased we could arrange a quick appointment and get your washer dryer sorted without delay.
It's great to hear that Nidhin provided a professional and polite service throughout the visit.
Kind regards
Domex Customer Care Team
Great service
Great service! Our technician was really helpful. So far very happy with our repair.
20 augustus 2026
Antwoord van Domex
Hi Nora,
Thank you for your lovely 5-star review! We're so pleased to hear that Elisha was helpful and that you're happy with the repair to your dryer.
It's great to know you had a positive experience with Domex, and we hope your dryer continues to work perfectly!
Kind regards
Domex Customer Care Team
Transparent pricing, great service.
My fridge freezer lost the ability to freeze food. Domex had clear and fair pricing, fantastic communication throughout and cared about fixing my problem. The engineers are of a very high standard, courteous, knowledgeable and professional, leaving the site spotless after they left. Couldn’t rate them highly enough. Fantastic service from start to finish.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Domex
Hi Chris,
Thank you for such a wonderful 5-star review! We're thrilled to hear that you had a fantastic experience with Domex from start to finish. It's great to know that you appreciated our clear pricing and communication, and that Usman provided the courteous, knowledgeable and professional service we always aim for.
We're especially pleased that your fridge freezer was successfully repaired and everything was left clean and tidy afterwards. Thank you for your recommendation and for choosing Domex!
Kind regards
Domex Customer Care Team
A great service
Turned up on time, friendly and polite, fixed my washing machine with no fuss, was less than half the price of Miele and available much sooner - what’s not to like? Highly recommended.
19 augustus 2026
Antwoord van Domex
Thank you for the fantastic 5-star review! We're delighted that Venko arrived on time, provided a friendly and polite service, and got your washing machine fixed without any fuss.
It's especially great to hear that we could offer you a quicker appointment at a much more competitive price. Thank you for the recommendation and for choosing Domex!
Kind regards
Domex Customer Care Team
Good work and service and how to speak…
Good work and service and how to speak to a customer
19 augustus 2026
Antwoord van Domex
Thank you for your 5-star review! We're delighted to hear you were happy with the work and service provided by Raja, and particularly with the way he communicated with you throughout the visit.
Thank you for taking the time to provide your 5 star review!
Kind regards
Domex Customer Care Team
My appointment was scheduled quickly
My appointment was scheduled quickly. I had a time given and contacted by the engineer. He was respectful and carried out the work quickly and left everything how it was.
19 augustus 2026
Antwoord van Domex
Thank you, Julie, for your 4-star review! ⭐⭐⭐⭐
We’re pleased to hear that your appointment was arranged quickly and that Dan kept you informed, treated your home with respect, and completed the cooker repair efficiently while leaving everything as he found it.
We’re always looking for ways to improve our service, so we’d love to know what we could have done differently to turn your experience into a 5-star one.
Thank you for taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
We are very happy this year Service…
We are very happy this year Service thank you very much
19 augustus 2026
Antwoord van Domex
Hi Sabanathan,
Thank you for your lovely 5-star review! We're so pleased to hear that you're very happy with the service you received from Nidhin while repairing your dryer.
Thank you again for your review.
Kind regards
Domex Customer Care Team
Next day repair of our washing machine…
Next day repair of our washing machine at a very reasonable price, considering we had few other options.
19 augustus 2026
Antwoord van Domex
Hi Mr D,
Thank you for your 5-star review! We're really pleased we could arrange a next-day visit and that Vlado was able to get your washing machine back up and running.
It's also great to hear you found our service reasonably priced. Thank you for choosing Domex!
Kind regards
Domex Customer Care Team
Really polite guys and had a can do…
Really polite guys and had a can do attitude. Booking system impressive with good time slots and 30 min arrival warning. Good value for money.
19 augustus 2026
Antwoord van Domex
Hi J Martin,
Thank you for such a great 5-star review! We're delighted you were impressed with Gancho's polite and can-do approach, as well as our booking system and arrival updates.
It's also fantastic to hear you found our service good value for money. Thank you for choosing Domex to repair your wine cooler!
Kind regards
Domex Customer Care Team
Arrived on time and machine working…
Arrived on time and machine working fine at the moment
17 augustus 2026
Antwoord van Domex
Hi Luke,
Thank you for your 5-star review! We're pleased to hear Abdul arrived on time and got your washing machine back up and running.
Thank you for choosing Domex, and we hope your machine continues to run smoothly!
Kind regards
Domex Customer Care Team
Antwoord van Domex
Hi Richard,
Thank you for the 5-star review! We're delighted that Kuda provided a great service and was able to help with your fridge freezer.
We really appreciate you taking the time to share your experience.
Kind regards
Domex Customer Care Team
great service
14 augustus 2026
Antwoord van Domex
Hi Joseph,
Thank you for your 5-star review! We're really pleased to hear you received great service from Andy B during the repair of your cooker.
Thank you for your review, and we hope we can be of assistance again in the future.
Kind regards
Domex Customer Care Team
Antwoord van Domex
Hi Amanda,
Thank you for the 5-star review! It's great to hear that Louis provided a quick and excellent service and got your washing machine sorted for you.
Thank you again for your review – we're pleased we could help!
Kind regards
Domex Customer Care Team
Antwoord van Domex
Hi HB,
Thank you for your fantastic 5-star review! We're so pleased to hear that Boris was respectful, polite and punctual, and most importantly, got your fridge freezer back up and running.
Thank you again for your 5 star review!
Kind regards
Domex Customer Care Team
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