I bought a washing machine and had a drainage problem , AO sent an engineer from Domex, who diagnosed the fault and fixed the issue in no time. The engineer was very knowledgeable, professional and fr... Toon meer
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Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out... Toon meer
Bedrijf heeft geantwoord
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was ess... Toon meer
Bedrijf heeft geantwoord
This company done our washing machine job quickly, efficiently and effectively and at such a reasonable price with no call-out charge included. We will definitely be using them again
Bedrijfsgegevens
Geschreven door het bedrijf
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contactgegevens
Unit C, Surrey Business Park, KT17 1JG, Epsom, Verenigd Koninkrijk
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Uitstekend
5K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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My job Ref 26351265
My job Ref: 26351265. Was today
Who is engineers came today was very help excellent work and explained good advise gave to me
Thank you very much
Maisa
27 augustus 2026
Antwoord van Domex
Thank you for the lovely 5-star review, Maisa!
We’re so pleased to hear that Long was helpful, got your washing machine sorted and took the time to explain everything and offer some useful advice.
Kind regards
Domex Customer Care Team
Came on the day off appointment and…
Came on the day off appointment and done the job
26 augustus 2026
Antwoord van Domex
Thank you for the 5-star review, Samira!
It’s great to hear that Arun arrived on the arranged day and got your cooker back up and running. Thank you for taking the time to leave us your feedback.
Kind regards
Domex Customer Care Team
Top mechanic to fix my gas issue
Top mechanic to fix my gas issue
Excellent manners, fixed the problem
Keep up the good work!
26 augustus 2026
Antwoord van Domex
Thank you for the lovely 5-star review!
We’re really pleased Arun was able to get your cooker sorted and that you were happy with the service he provided.
Kind regards
Domex Customer Care Team
Antwoord van Domex
Thank you for your 5-star review, Menzies!
We’re pleased to hear you received good service from Kuda during the repair of your cooker.
Kind regards
Domex Customer Care Team
Very helpful on the phone
Very helpful on the phone, the engineer came round to address the issue within 24 hours.
25 augustus 2026
Antwoord van Domex
Thank you for your fantastic 5-star review!
We’re delighted to hear that our team was helpful over the phone and that Ceco was able to attend and address the issue with your fridge freezer within 24 hours.
Kind regards
Domex Customer Care Team
Fantastic service at affordable prices
Domex provides a great service for all domestic appliances, sensible prices and really nice reliable service engineers.
25 augustus 2026
Antwoord van Domex
Hi Denise,
Thank you so much for your fantastic 5-star review. We’re delighted to hear that you continue to find our service reliable and reasonably priced, and that Elisha provided such a positive experience while repairing your dishwasher.
Your kind comments about our engineers and service are greatly appreciated.
Kind regards
Domex Customer Care Team
Absolutely Shocking!
Absolutely appalling customer service and payment system!
They failed to send me receipts for my two separate payments, meaning I had to chase them for something that should have been provided in the first place. When I contacted customer service to resolve the issue, they actually cut the line off while I was speaking to them. Completely unacceptable and extremely frustrating.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Domex
Thank you for your review. We’re sorry to hear that you were unhappy with your experience.
We appreciate the frustration caused by not receiving your payment receipts when expected. Once your request was received, it was passed to our Accounts Team and actioned the following day.
We are also sorry that your call was disconnected while speaking with our team. The line unfortunately cut out; the call was not intentionally ended by our agent, and we apologise for the frustration this caused.
We take customer feedback seriously and are sorry that these issues left you with a negative impression of our service.
Kind regards
Domex Customer Care Team
The engineer was very helpful and fixed…
The engineer was very helpful and fixed the problem with my washing machine. The service from Argos was also excellent, and they were very attentive and helpful.
19 augustus 2026
Antwoord van Domex
Hi Rusul,
Thank you for your 5-star review. We’re delighted to hear that Arshid was helpful and successfully resolved the issue with your washer dryer. It’s also great to know that you received attentive and helpful service throughout your experience.
We really appreciate your feedback and your kind comments about Arshid.
Kind regards
Domex Customer Care Team
Excellent engineer
Excellent engineer. Polite and very knowledgeable and professional.
Good communication with texts and live updates.
25 augustus 2026
Antwoord van Domex
Thank you for your fantastic 5-star review, KM! We’re pleased to hear that Leroy provided such a polite, knowledgeable and professional service while repairing your washer dryer.
It’s also great to know that you found our text notifications and live updates helpful throughout the process.
Kind regards
Domex Customer Care Team
Antwoord van Domex
Thank you for your review. We’re pleased to hear that Errol was able to get your cooker repaired and the job completed successfully.
We appreciate your 4-star rating and would love to know what we could have done differently to make your experience worthy of 5 stars. Your feedback helps us continue to improve our service.
Kind regards
Domex Customer Care Team
We had a very experienced engineer who…
We had a very experienced engineer who took great care with our appliance and very respectful. treated our home with care. Thank you so much Cosmin
25 augustus 2026
Review zonder uitnodiging
Antwoord van Domex
Thank you for your lovely 5-star review, Satvir! We’re delighted to hear that Cosmin impressed you with his experience, professionalism and the care he showed towards both your appliance and your home.
Kind regards
Domex Customer Care Team
First Class Service
My upright Beko freezer kept on displaying an error message. I booked a repair and asked to be put on the cancellation list. I was kept updated all the time as to when the engineer would come. Excellent service. An engineer came within 4 days..which bearing in mind there was a weekend in between. A most knowledgeable and efficient man who explained in detail what the problem was and fixed it within half an hour. What more can I say. One very satisfied customer.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Domex
Thank you for such a wonderful 5-star review, Jan! We’re delighted to hear that you were kept well informed throughout the process and that Muhammad S provided such a knowledgeable and efficient service.
It’s especially great to know that he took the time to explain the issue clearly and had your Beko freezer back up and running within half an hour.
Kind regards
Domex Customer Care Team
Antwoord van Domex
Thank you for your 5-star review, Olivia! We’re delighted to hear that you found the booking process simple and that Ceco provided a great service while repairing your dishwasher.
We really appreciate your feedback.
Kind regards
Domex Customer Care Team
Brilliant service to fix our fridge…
Brilliant service to fix our fridge freezer via D+G. Lovely guy very helpful.
7 augustus 2026
Antwoord van Domex
Thank you for the brilliant 5-star review, Deb! We’re so pleased to hear that Louis provided a helpful and friendly service while repairing your fridge freezer.
We really appreciate your kind feedback.
Kind regards
Domex Customer Care Team
I have had excellent service…
I have had excellent service throughout. The Engineers are very polite and very professional. Would highly recommend this company.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Domex
Thank you for your wonderful 5-star review, Anna! It’s great to hear that you’ve received excellent service throughout and found Mark and our engineers to be polite and professional.
We really appreciate your recommendation and your kind words.
Kind regards
Domex Customer Care Team
Excellent service
Excellent service, he was able to come out quickly, diagnosed the problem and fixed within an hour. I was given a time window of when he would arrive and he rang 30 mins before to confirm his arrival time.
20 augustus 2026
Antwoord van Domex
Thank you for your fantastic 5-star review! We’re delighted to hear that Mark provided such a prompt and efficient service, keeping you informed of his arrival and diagnosing and repairing your washing machine within an hour.
We really appreciate your kind feedback.
Kind regards
Domex Customer Care Team
Needed my Haier washing machine repaired
Needed my Haier washing machine repaired, the engineer said that the machine was fine, when it wasnt did minimal checks. A few days later booked a different engineer who correctly identified the issue and repaired the machine fitting a new pump. Even mentioned that the hose was too low in the pipe which was something the domex engineer did.
21 augustus 2026
Antwoord van Domex
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
During our engineer’s visit, the washing machine was checked and a quick cycle was completed successfully, with the appliance operating correctly at the time of attendance. Unfortunately, we were not given the opportunity to return and reassess the appliance after the issue continued.
Had we been made aware that you were still experiencing a problem, we would have welcomed the opportunity to investigate this further and, where necessary, carry out any additional repairs.
We appreciate your feedback and are sorry that we were unable to resolve the matter for you on this occasion.
Kind regards
Domex Customer Care Team
Antwoord van Domex
Thank you for your fantastic 5-star review! We’re delighted to hear that you received excellent service from Luke W during the repair of your dryer.
Kind regards
Domex Customer Care Team
Top service
Fast, prompt, professional, friendly and informative. Really good staff. Thanks
24 augustus 2026
Antwoord van Domex
Thank you for the fantastic 5-star review, Yahya! ⭐⭐⭐⭐⭐
Fast, professional and friendly service is exactly what we aim for, so it’s great to hear that Kashyap delivered on all fronts while attending to your washer dryer. We’re also pleased that he kept you well informed throughout the visit.
Kind regards,
Domex Customer Care Team
I have booked 3 times for a repair…no show
I have booked 3 times for a repair person. They didnt turn up for the first two visits betweend 6am-12pm and there was no notice. I took time off work to wait in. The third time today. They are booked in from 6am-12pm. I called and they said it was fine. They are still not here, I am on the phone again and they saying they will come 3pm- 6pm this is the 3rd time waiting in for them. Waiting in for 12 hours is not good and I have an hospital appoinment. The service is so shockingly bad. Will they even turn up!?
24 augustus 2026
Review zonder uitnodiging
Antwoord van Domex
Thank you for your review. We’re sorry to hear about the difficulties you’ve experienced arranging your repair and completely understand the frustration caused by waiting in for several appointments.
Having checked our records, we have not received a repair booking for you and have not attended or arranged any of the appointments mentioned in your review. It therefore appears that another repair company has been assigned to your job.
We would recommend contacting the company or provider that arranged your repair so they can confirm which service agent has been appointed and address the missed appointments directly.
We hope you’re able to get the matter resolved as soon as possible.
Kind regards
Domex Customer Care Team
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