Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was ess... Toon meer
Bedrijf heeft geantwoord
Excellent repair. Arrived on time, assessed the issue carefully, had brought the correct spare part in the van after reading the booking details, kept me fully informed of costs and tidied up neatly a... Toon meer
Bedrijf heeft geantwoord
Excellent level of service. Martin the Bora engineer was extremely polite and helpful, answering all of my questions. Also very knowledgeable about all Bora products. My hob was repaired to as new... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contactgegevens
Unit C, Surrey Business Park, KT17 1JG, Epsom, Verenigd Koninkrijk
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jason from Domex - top engineer
Jason, the engineer from Domex who came to fix our washing machine, really knows his stuff. Seven previous visits by other engineers from other companies couldn't diagnose the fault, but he found out what was wrong by checking something none of the others had thought of. The machine would have been scrapped if it hadn't have been for him.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Domex
Dear George,
Thank you for your fantastic 5-star review!
We are delighted to hear that Jason was able to identify the fault with your washing machine, especially after seven previous visits from other companies had been unsuccessful.
It's wonderful to know that Jason's knowledge, experience and thorough approach made such a difference, ultimately saving your washing machine from being unnecessarily replaced.
At Domex, we pride ourselves on having skilled and knowledgeable engineers who go the extra mile to diagnose faults accurately and help extend the life of our customers' appliances.
Kind regards,
Domex Customer Care Team
⭐ 1 Star
⭐ 1 Star – Extremely Disappointing Experience. Serious Concerns About Honesty and Integrity.
I would strongly advise anyone dealing with Domex, particularly in relation to an LG warranty claim, to be extremely cautious.
My experience with this company has left me with serious concerns about their honesty, integrity and impartiality.
During my dispute with LG, I encountered what I believe were significant inconsistencies in Domex’s reporting. In my opinion, their account of the situation appeared to change in a way that supported LG’s position rather than accurately reflecting what had taken place.
What concerns me most is that Domex receives work from manufacturers such as LG. This raises a serious question in my mind about how independent and impartial their assessments really are when there is a dispute between a customer and the manufacturer providing them with business.
I would expect an engineer’s report to be accurate, consistent and based solely on technical findings, regardless of who is paying for the work. Unfortunately, my experience has left me with very little confidence that this was the case.
My advice: Do not simply accept what Domex puts in a report. Get everything in writing, keep your own evidence and consider obtaining an independent assessment.
Based on my experience, I would never trust this company again or recommend their services. Extremely disappointing, and I believe customers deserve to know about these concerns before relying on their reports.
UPDATE TO MY PREVIOUS REVIEW:
I obtained audio recordings of telephone conversations with Domex through an official information request.
In one of these recordings, a Domex advisor clearly states that the engineer’s original report was amended by a supervisor who did not even attend my property to inspect the appliance.
This raises serious questions about the accuracy and integrity of the report, particularly given that it was used to support LG’s position in my dispute.
I have the recording as evidence, so this is not simply my word against theirs.
If Domex are genuinely concerned about putting things right, I would suggest they listen to the recorded conversation, investigate why the engineer’s report was amended by someone who never attended the property, and then get back to me with a proper explanation.
.
30 juni 2026
Review zonder uitnodiging
Antwoord van Domex
Dear Caleb,
Thank you for taking the time to share your feedback. We are sorry to hear of your dissatisfaction with our service and the concerns you have raised regarding the accuracy and impartiality of our engineer's report.
Having reviewed our records, we can confirm that our last attendance took place on 6th February 2026, during which our engineer inspected your appliance following a reported cooling failure.
Our engineer's assessment identified a refrigerant system failure, specifically a blockage within the capillary tube preventing the correct circulation of refrigerant. A system valve was replaced to assist with the diagnostic process, and it was established that the appliance required a compressor. However, due to the internal blockage and sealed system failure, the appliance was deemed technically unrepairable in accordance with technical guidance, and replacement was recommended.
We would like to reassure you that Domex takes the accuracy and integrity of our technical assessments extremely seriously. Our engineers' findings are based on their inspections and technical assessments, regardless of whether the work is carried out on behalf of a manufacturer or a private customer.
We appreciate that you may disagree with the findings, particularly given your ongoing dispute with LG. However, we do not agree with the suggestion that our reports are influenced by manufacturers to support a particular outcome.
We are sorry that your experience has left you with such a negative impression of Domex. Should you have any specific evidence or concerns regarding the accuracy of our engineer's findings, we would welcome the opportunity to review these further.
Kind regards,
Domex Customer Care Team
Engineer was really professional…
Engineer was really professional and removed and reinstalled the fitted/stacked tumble dryer without question. Whilst other companies seem to expect the item to be disconnected and in the middle of the room! Price was excellent and the repair warranted. Thank you.
10 oktober 2026
Antwoord van Domex
Dear Tom,
Thank you for your fantastic 5-star review!
We are delighted to hear that Usama provided such a professional and helpful service when repairing your tumble dryer. It's wonderful to know that he was able to remove and reinstall your fitted, stacked appliance without any hassle, making the repair process as straightforward as possible.
We're also pleased that you found our pricing competitive and appreciated the reassurance of a warranty on the repair.
At Domex, we pride ourselves on delivering a reliable, professional and customer-focused service, so it's great to hear that your experience reflected this.
Kind regards,
Domex Customer Care Team
Very polite engineer who did a…
Very polite engineer who did a wonderful job on my washing machine
9 oktober 2026
Antwoord van Domex
Dear Heather,
Thank you for your wonderful 5-star review!
We are delighted to hear that Venko provided such a polite and professional service when repairing your washing machine. It's fantastic to know that you were pleased with the work carried out and that he did such a great job.
At Domex, we pride ourselves on delivering a friendly, reliable and efficient service, so it's lovely to hear that your experience reflected this.
Kind regards,
Domex Customer Care Team
Antwoord van Domex
Dear Jon,
Thank you for your fantastic 5-star review!
We are delighted to hear that Rado provided an efficient service and successfully repaired your washing machine.
At Domex, we pride ourselves on delivering prompt, professional and reliable repairs, so it's great to know that your experience reflected this.
Kind regards,
Domex Customer Care Team
Elishah was wonderful
Elishah was wonderful - calm, helpful, informative and (importantly) successful in fixing my dishwasher.
9 oktober 2026
Antwoord van Domex
Dear Bethany,
Thank you for your fantastic 5-star review!
We are delighted to hear that Elisha provided such a calm, helpful and informative service when repairing your dishwasher. It's wonderful to know that he was able to successfully resolve the issue and get your appliance back up and running.
At Domex, we pride ourselves on delivering a friendly, professional and efficient service, ensuring our customers feel informed and reassured throughout the repair process.
Kind regards,
Domex Customer Care Team
Great service
Good communication before visit, phoned 30 mins prior to arrival. Really helpful, trustworthy and courteous service. 5 stars.
9 oktober 2026
Antwoord van Domex
Dear Kay,
Thank you for your wonderful 5-star review!
We are delighted to hear that you were pleased with the communication ahead of your appointment and appreciated Frank calling 30 minutes before his arrival.
It's fantastic to know that Frank provided such a helpful, trustworthy and courteous service when repairing your fridge freezer. At Domex, we pride ourselves on delivering a professional and reliable service while keeping our customers informed throughout the repair process.
Kind regards,
Domex Customer Care Team
Booking process easy
Booking process easy. Kept informed. Engineer arrived on time and was very helpful.
9 oktober 2026
Antwoord van Domex
Dear Peter,
Thank you for your fantastic 5-star review!
We are delighted to hear that you found our booking process straightforward and appreciated being kept informed throughout. It's wonderful to know that Tony arrived on time and provided such a helpful and professional service when repairing your fridge freezer.
At Domex, we pride ourselves on making the repair process as smooth and hassle-free as possible, from the initial booking through to the engineer's visit, so it's great to hear that your experience reflected this.
Kind regards,
Domex Customer Care Team
Fast response
Fast response, very efficient and kind engineers.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Domex
Dear Jessa,
Thank you for your wonderful 5-star review!
We are delighted to hear that you were pleased with the fast response and efficient service provided by Domex. It's great to know that Florin C was both kind and professional when attending to your washing machine repair.
At Domex, we pride ourselves on delivering a prompt, friendly and reliable service, so it's lovely to hear that your experience reflected this.
Kind regards,
Domex Customer Care Team
Very pleased with this service easy and…
Very pleased with this service easy and quick respond.
8 oktober 2026
Antwoord van Domex
Dear Farhat,
Thank you for your fantastic 5-star review!
We are delighted to hear that you were pleased with the quick and efficient service provided by Domex. It's wonderful to know that Leroy was able to assist with your dryer repair and make the whole experience straightforward and hassle-free.
At Domex, we pride ourselves on providing a prompt, reliable and professional service, so it's great to know that we met your expectations.
Kind regards,
Domex Customer Care Team
Great customer service and excellent communication
The communication from Domex on behalf of bora was excellent. I was informed that a spare part was on order thus a bit of a delay. Once the part was in I was offered slots to suit my schedule.
On the day Martin called to let me know he would be here in half an hour which was very much appreciated. He was polite, courteous and professional. I was impressed with the service overall.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Domex
Dear Neha,
Thank you for your fantastic 5-star review!
We are delighted to hear that you had such a positive experience with Domex while we arranged your hob repair on behalf of Bora. It's wonderful to know that you appreciated being kept informed about the spare part and that our team was able to arrange a convenient appointment once it arrived.
We're also pleased that Martin provided such a polite, courteous and professional service, keeping you updated ahead of his arrival.
At Domex, we understand how important clear communication and flexibility are throughout the repair process, particularly when parts are required, so it's great to know that your experience reflected this.
We really appreciate your kind words and thank you for taking the time to share your review.
Kind regards,
Domex Customer Care Team
Fast worker!
They came the day I reported the fault! Very pleasant young man who fixed the problem. Thank you
8 oktober 2026
Antwoord van Domex
Dear Sue,
Thank you for your wonderful 5-star review!
We are delighted to hear that we were able to arrange a same-day visit for your dishwasher repair. It's great to know that Hugo provided such a friendly and efficient service, resolving the issue promptly.
At Domex, we understand how inconvenient a faulty appliance can be, so we always aim to provide a fast, reliable and professional service to get things back up and running as quickly as possible.
Kind regards,
Domex Customer Care Team
Antwoord van Domex
Dear Junaid,
Thank you for your fantastic 5-star review and for your continued support!
We are delighted to hear that Elisha provided a professional service when repairing your cooker. It's especially rewarding to know that you continue to have positive experiences with Domex.
Providing a consistently reliable and professional service is exactly what we aim for, and we truly appreciate your ongoing trust in us.
Kind regards,
Domex Customer Care Team
Prompt and efficient repair
Prompt and efficient repair. Needed replacement icemaker for fridge freezer. £254 for call out, part and repair.seems quite a lot to me but maybe I’m out of touch with current prices.
8 oktober 2026
Antwoord van Domex
Dear Hj Marriage,
Thank you for your 5-star review!
We are delighted to hear that Umer provided a prompt and efficient service when replacing the ice maker in your fridge freezer.
We also appreciate your feedback regarding the cost of the repair. We understand that appliance repairs can sometimes be more expensive than expected, and we always aim to provide fair and transparent pricing that reflects the cost of parts, labour and the service provided.
We're pleased that your fridge freezer is back up and running, and we really appreciate you taking the time to share your experience.
Kind regards,
Domex Customer Care Team
Most efficient
Most efficient, reliable and courteousbfrom first contact. A pleasure to deal with
8 oktober 2026
Antwoord van Domex
Thank you for your wonderful 5-star review!
We are delighted to hear that you found our service efficient, reliable and courteous from your very first contact with Domex. It's great to know that Nick provided a positive experience when repairing your washing machine.
At Domex, we pride ourselves on delivering a professional and hassle-free service from start to finish, so it's lovely to hear that we met your expectations.
We really appreciate your kind words and thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Domex are always brilliant …
Always use Domex for my appliance issues. They are fast, knowledgeable and reliable.
They turn up on schedule and are really great.
7 oktober 2026
Antwoord van Domex
Dear Kash,
Thank you for your fantastic 5-star review and for your continued loyalty to Domex!
We are delighted to hear that you consistently find our service fast, knowledgeable and reliable. It's wonderful to know that Raja provided another positive experience when attending to your washing machine and that our team continues to meet your expectations.
At Domex, we pride ourselves on delivering a professional, punctual and dependable service, so it's especially rewarding to receive such positive feedback from a returning customer.
Kind regards,
Domex Customer Care Team
The engineer kept me well informed of…
The engineer kept me well informed of his ETA & arrived on time
Very knowledgeable & came with the spares to repair a 15 year old appliance. Repair completed within 30 mins.
A great job & a working machine
6 oktober 2026
Antwoord van Domex
Dear Peter,
Thank you for your fantastic 5-star review!
We are delighted to hear that Owais provided such a professional and efficient service when repairing your washing machine. It's great to know that he kept you well informed of his arrival time and came fully prepared with the necessary spare parts.
We're especially pleased that Owais was able to get your 15-year-old washing machine back up and running in just 30 minutes! At Domex, we always aim to provide prompt and reliable repairs, helping our customers get the most out of their appliances.
Kind regards,
Domex Customer Care Team
Antwoord van Domex
Thank you for your wonderful 5-star review!
We are delighted to hear that you were pleased with the prompt, knowledgeable and professional service provided by our engineer. At Domex, we pride ourselves on delivering efficient and respectful service, so it's great to know that your experience reflected this.
We really appreciate you taking the time to share your positive review.
Kind regards,
Domex Customer Care Team
Great repair service
Great repair service. Domex were recommended by LG for our out of warranty washer/dryer. Clear and transparent pricing, very informative and good communication. the engineer, Soheib, was polite, called when he was around 10 mins away, very skilled, informative, and had the job done in no time. Will definitely use again when an appliance fails and will recommend to others. Great to see a company that have it together!
7 oktober 2026
Review zonder uitnodiging
Antwoord van Domex
Dear Claire B,
Thank you for your fantastic 5-star review!
We are delighted to hear that you had such a positive experience with Domex following LG's recommendation. It's wonderful to know that you appreciated our clear and transparent pricing, helpful communication and straightforward repair process.
We are also pleased that Soheib provided such a professional and efficient service, keeping you informed ahead of his arrival and completing the repair to your washer dryer promptly.
Providing a reliable, hassle-free service is exactly what we aim for at Domex, so your feedback means a great deal to us.
Thank you again for your kind words, recommendation and for choosing Domex.
Kind regards,
Domex Customer Care Team
Cannot fault this company
Cannot fault this company - I had had many fruitless conversations with other companies Id tried ( including the manufacturing company of my gas hob who shall remain nameless) . Domex picked up the phone towards the end of their working day -and no BOT or pushing numbers- clear concise information on cost and the date for the repair- I even got an opportunity to bring the repair forward but couldnt actually make that work - they have links to on line which actually work and are clear - NO upfront cost - all paid after the job was done - engineer called before hand I am SO impressed. good old fashioned values from this company with the modern on line etc element to support it rather than the other way round when you cannot actually speak to a human !! would not hesitate in recommending.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Domex
Dear Susie,
Thank you so much for your fantastic 5-star review!
We are delighted to hear that you had such a positive experience with Domex, especially after the difficulties you encountered with other companies. It's wonderful to know that you appreciated being able to speak directly with our team, receive clear information about pricing and appointments, and use our straightforward online services.
We are also pleased that Tony kept you informed ahead of his visit and that everything went smoothly with your hob repair.
At Domex, we believe in combining traditional customer service values with modern technology to make the repair process as simple and stress-free as possible. Your feedback means a great deal to us, and we truly appreciate your kind words and recommendation.
Kind regards,
Domex Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.