Door Handle Company Reviews 

29.495
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We bought the Fortessa achilles door handles in antique bronze for 8 oak doors we had newly installed and they look absolutely stunning! Really over the moon with the handles they are definitely the f... Toon meer

Beoordeeld met 5 van de 5 sterren

A lady called Mel Appleby took our phone order for door hinges, handles & latches etc and her advice was excellent, her knowledge and understanding of what was the best option for us was excellent… ev... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic selection of real quality door handles!! Incredibly happy with our choice of handles and the price also! Highly recommended!!

Beoordeeld met 5 van de 5 sterren

We needed to replace a door handle, and found this company had the exact one. Easy to order, excellent price, and reasonable delivery charge to Northern Isles. We were updated at every step, espe... Toon meer

Bedrijfsgegevens

  1. Binnenhuisarchitect
  2. ook in
  3. Binnendeur
  4. Bouwmarkt
  5. IJzerwarenwinkel

Informatie afkomstig van verschillende externe bronnen

Welcome to the Door Handle Company website – brought to you by TDK Architectural Hardware Ltd. Established 27 years ago in 1991 in Blackburn, Lancashire, we have grown into one of the region's leading architectural ironmongers, supplying direct to the public and giving you the best savings possible, thanks to our international supply network. In the current economic climate everyone needs to save as much as possible from wherever possible, so at the Door Handle Company we're doing our bit to help you save. We aim to continue providing a fast and efficient service together with highly competitive prices, direct to you. We can supply you with every imaginable type of Door Handle, Door Knob, Door Furniture, Cupboard and Window Furniture, as well as Locks, Bolts and Latches, Hinges and Accessories – not to mention Switches and Sockets – in finishes including: Satin or Polished Chrome, Antiqued or Polished Brass, Brushed Steel, Polished Stainless Steel, Antique Black – even including Beech, Cherry, Walnut, Crystal, Glass or Acrylic. So whether you need a brushed steel Push Plate or a Swarovski Elements Crystallised Mortice Door Knob, at The Door Handle Company you can be sure to find everything you are looking for. Please feel free to contact us if you have any comments or ideas that may help us improve our service to you. Thank you.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

29K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 23% van zijn negatieve reviews beantwoord

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4,6

Alle reviews

(29.495)

143 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Fraudsters

Another company will take your order and Money, then tell you the product is out of stock! Avoid like the plague to save time and money, and of course you need to wait for the refund!

14 augustus 2026
Review zonder uitnodiging
Logo Door Handle Company

Antwoord van Door Handle Company

Thank you for your feedback.

We’re sorry you felt this way about your recent experience.

You placed your order for the Carlisle Brass Porcelain Door Handles (PLWCP) at 9:56 on 13 August. The following morning at 9:32 – less than 24 hours later – our customer service team contacted you to explain that the product had been removed from our supplier’s catalogue (it was discontinued, not simply out of stock). We immediately offered a suitable alternative and processed a full refund as soon as you requested it.

Like virtually every online retailer, payment is taken at the point of order. We work hard to keep our website as accurate and up to date as possible, but we cannot guarantee 100% real-time accuracy when a supplier withdraws a product from their catalogue without prior notice.

To suggest that others should “avoid [us] like the plague” after we contacted you promptly, offered an alternative, and issued a full refund strikes us as an unduly harsh judgement of a small business that acted in good faith and with due diligence.

The product has now been removed from our website.

We apologise for the inconvenience caused and hope this clarifies the situation.

Kind regards,
Shelley Finch

Beoordeeld met 1 van de 5 sterren

Poor quality and pathetic excuses from their AI customer service

The predecessor company sold me two door numbers (2 and 2) but they are not the same - one darker, one lighter, two slightly different sizes and one solid and the other hollow at the back. I asked for replacement but 'as a goodwill gesture' they will not charge the postage. So I have the choice of buying another set of numbers with the high chance they also don't match, or going elsewhere to source door numbers.

7 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Products are cheap lookingand do not look like…

Products are cheap looking and do not look like the website pictures. Supposedly “bronze” products are in fact an unpleasant and cheap looking grey/pewter colour. And I’m being made to pay for postage for a product delivery (and return postage) for a product that in no way resembles pictures on the website.

22 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Reliable Service and Great Selection

The Door Handle Company really impressed me with their wide range of hardware options. From Canada, it’s not always easy to find reliable suppliers, but this company delivered both quality and value. The items arrived well-packaged and in perfect condition. I also appreciated the variety of designs available, making it easy to find something that fits my interior style. I would definitely order from them again.

17 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DHC - Awful Company - No Purchase or Money Back

Awful company, placed an order in January 2026 and now in March with no delivery or money back. I am now having to process a legal complaint in hope of getting my money back. Be warned all who place an order there are many like me with no purchase or money back. Look elsewhere

22 maart 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor customer service

Order kept being pushed back and I wasn't updated. They also don't respond quickly to emails and their live chat responder just ended the chat when I tried to enquire about their whereabouts. Really poor customer service

24 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor Comms and customer engagement

Placed order with 2 - 5 day quoted delivery, contacted company after 10 days and no communications regarding order. Reply 3 days later experiencing delays, waited a further 7 days still no communications tried calling to be hung up on twice and no tab on web page for live chat as quoted on phone.

24 februari 2026
Review zonder uitnodiging

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